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73277 rev1:VC73277 MUK Rev 1 23/04/2009 10:02 Page 8
YOUR TWO YEAR
GUARANTEE
It is important to retain the
retailer's receipt as proof of
purchase. Staple your
receipt to this back cover for
future reference.
Please quote the following
information if the product
develops a fault. These
numbers can be found on
the base of the product.
Model no.
Serial no.
All Morphy Richards
products are individually
tested before leaving the
factory. In the unlikely event
of any appliance proving to
be faulty within 28 days of
purchase, it should be
returned to the place of
purchase for it to be
replaced.
If the fault develops after 28
days and within 24 months
of original purchase, you
should contact the Helpline
number quoting Model
number and Serial number
on the product, or write to
Morphy Richards at the
address shown.
You may be asked to return a
copy of proof of purchase.
Subject to the exclusions set
out below (see Exclusions),
the faulty appliance will then
be repaired or replaced and
dispatched usually within 7
working days of receipt.
Morphy Richards products are intended for household use only.
Morphy Richards has a policy of continuous improvement in product quality and design.
The company, therefore reserves the right to change the specification of its models at
any time.
8
If you suspect a fault, follow
the simple checks detailed
below before retrying the
appliance or calling the
helpline.
•
Check the filters for blockages.
•
Check the tools / tubes for
blockages.
•
Check the plug is firmly in the
socket.
•
Check the socket is working by
trying another appliance.
•
Check the fuse in the plug.
If, for any reason, this item is
replaced during the 2 year
guarantee period, the
guarantee on the new item
will be calculated from
original purchase date.
Therefore, it is vital to retain
your original till receipt or
invoice to indicate the date
of initial purchase.
To qualify for the 2 year
guarantee, the appliance
must have been used
according to the instructions
supplied.
EXCLUSIONS
Morphy Richards shall not be
liable to replace or repair the
goods under the terms of the
guarantee where:
1
The fault has been caused or
is attributable to accidental
use, misuse, negligent use or
used contrary to the
manufacturer's
recommendations or where
the fault has been caused by
power surges or damage
caused in transit.
2
The appliance has been used
on a voltage supply other
than that stamped on the
products.
3
Repairs have been
attempted by persons other
than our service staff (or
authorised dealer).
4
The appliance has been used
for hire purposes or non
domestic use.
5
The appliance is second
hand.
6
Morphy Richards are not
liable to carry out any type of
servicing work, under the
guarantee.
7
The guarantee excludes
consumables such as bags
and filters.
•
This guarantee does not
confer any rights other than
those expressly set out
above and does not cover
any claims for consequential
loss or damage. This
guarantee is offered as an
additional benefit and does
not affect your statutory
rights as a consumer.
•
This guarantee is valid in the
UK and Ireland only.
The After Sales Division
Morphy Richards Ltd
Mexborough, South Yorkshire,
England, S64 8AJ
Helplines (office hours)
UK 0844 871 0949
Spare Parts 0844 873 0715
Republic of Ireland 1800 409 119
VC73277 MUK Rev 1
04/09
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