Table Of Contents - Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES Administration Manual

Contents
1 Upgrading the BlackBerry Device Software over the wireless network..................................................................
Wireless software upgrades.......................................................................................................................................................
Sources of software upgrade requests.....................................................................................................................................
Applications that the wireless software upgrade process supports....................................................................................
Types of software upgrade packages.......................................................................................................................................
Approximate duration for downloading and installing wireless software upgrades ...................................................
Features of wireless software upgrades...................................................................................................................................
Architecture: BlackBerry Infrastructure components............................................................................................................
Components.................................................................................................................................................................................
2 Protecting wireless software upgrades..........................................................................................................................
Measures of security for wired and wireless solutions..........................................................................................................
Controlling wireless software upgrades using the BlackBerry Enterprise Server.............................................................
Administrative roles that can control software upgrade requests..................................................................................
How the BlackBerry Enterprise Solution authenticates requests for wireless software upgrades.................................
Authenticating requests for wireless software upgrades.................................................................................................
How the BlackBerry device protects the existing BlackBerry Device Software................................................................
How the BlackBerry Enterprise Solution verifies the BlackBerry Device Software upgrade files..................................
Battery power requirements for protecting the BlackBerry device against attack...........................................................
How a BlackBerry device protects user data during a wireless software upgrade...........................................................
Protection of user data on locked BlackBerry devices......................................................................................................
User data that the BlackBerry device can encrypt when the content protection feature is turned on ....................
How the BlackBerry Enterprise Solution controls installation of third-party applications that wireless software
upgrades do not support............................................................................................................................................................
3 Requesting wireless software upgrades.........................................................................................................................
Process flow: Requesting a wireless software upgrade from a BlackBerry device............................................................
Severity levels for software upgrade requests........................................................................................................................
Information that a software upgrade request displays.........................................................................................................
Prerequisites: Requesting wireless software upgrades.........................................................................................................
Minimum requirements for wireless software upgrades...................................................................................................
Device memory requirements for wireless software upgrades........................................................................................
Battery power requirements for wireless software upgrades...........................................................................................
Best practice: Preventing possible BlackBerry device issues during the software upgrade process.........................
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