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Administration Guide
BlackBerry device criteria
a specific BlackBerry® device model
currently using a specific BlackBerry® Device Software
version
can upgrade to a specific BlackBerry Device Software
version
status of a previous upgrade or cancellation request
sequential number of the command for a previously sent
upgrade or cancellation request
activated on a specific BlackBerry® Enterprise Server
application of a specific IT policy
How a user can respond to a software upgrade request
Response
accept the upgrade request
defer the upgrade request
reject the upgrade request
Send a software upgrade request
Before you begin: You must log in to the BlackBerry® Enterprise Server using the appropriate administrative role and
permission.
18
Search method
In the Device drop-down list, click the model number of a
BlackBerry device.
In the From Version drop-down list, click the version
number of a software upgrade package.
In the To Version drop-down list, click the version number
of a software upgrade package.
In the Upgrade Status drop-down list, click a status.
In the Sequence drop-down list, click a number.
In the Server drop-down list, click a BlackBerry Enterprise
Server.
In the IT Policy drop-down list, click an IT policy name.
Description
•
The BlackBerry® device starts the software download process.
•
The user can monitor the progress of the wireless software download on
the BlackBerry device and can continue to use the BlackBerry device,
where permitted by the wireless technology.
•
When the software download process completes successfully, the
BlackBerry device prompts the user to install the software upgrade
package.
•
A prompt appears on the BlackBerry device every 24 hours, to remind the
user to install the software upgrade package.
•
The upgrade request process is designed to stop.
Requesting wireless software upgrades
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