Requesting Wireless Software Upgrades; Process Flow: Requesting A Wireless Software Upgrade From A Blackberry Device; Severity Levels For Software Upgrade Requests - Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES Administration Manual

Administration Guide

Requesting wireless software upgrades

Process flow: Requesting a wireless software upgrade from a BlackBerry device

1. The BlackBerry® device user requests a wireless software upgrade.
2. The BlackBerry® Enterprise Server sends information about any available software upgrades to the BlackBerry device.
3. The BlackBerry device user selects one or more software upgrade packages.
4. The BlackBerry device connects to the upgrade detail server.
5. The upgrade detail server determines whether the BlackBerry device can perform the wireless software upgrade. If
applicable, the upgrade detail server allows the BlackBerry device to connect to the upgrade package server to retrieve
the software upgrade package.

Severity levels for software upgrade requests

Severity level
Mandatory
Critical
High
Medium
Description
• use to send a software upgrade package that the BlackBerry® device
retrieves and installs automatically if the user does not accept the software
upgrade request within 72 hours
• might fix one or more software issues that are critical to how the BlackBerry
device works
• might include one or more important new BlackBerry device features
• use to send a request that indicates that the user should download and
install the wireless software upgrade immediately
• might include one or more important new BlackBerry device features
• might fix one or more software issues that impact how the BlackBerry
device works
• use to send a request that indicates that the user should download and
install the wireless software upgrade as soon as possible
• might include one or more important new BlackBerry device features
• might fix one or more software issues that visibly impact BlackBerry device
features but are not critical to how the BlackBerry device works
• use to send a request that indicates that the user should download and
install the wireless software upgrade as soon as it is convenient to do so
Requesting wireless software upgrades
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