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Administration Guide
Cancelling wireless software upgrades
To cancel a wireless software upgrade, the BlackBerry® device must have installed the software upgrade successfully and
be allowed to accept and complete upgrade cancellation requests.
The default period for you or the BlackBerry device to request the cancellation of a wireless software upgrade is 24 hours
after the software upgrade process completes successfully.
Prevent BlackBerry device users from cancelling wireless software upgrades
Before you begin:
•
The software upgrade process must complete successfully on the BlackBerry® device.
•
The cancellation request period for the software upgrade request that you want to cancel must not be expired.
1.
In the BlackBerry Manager, in the left pane, click BlackBerry Domain.
2.
On the Global tab, click Edit Properties.
3.
Click IT Policy.
4.
In the IT Policy Administration section, double-click IT Policies.
5.
Click an IT policy.
6.
Click Properties.
7.
Click Wireless Software Upgrades Policy Group.
8.
Set the Disallow Device User Requested Rollback IT policy rule to True.
9.
Click OK.
View upgrade properties for BlackBerry devices
You can view the properties of the BlackBerry® devices for which software upgrade packages are currently available on the
upgrade package server or to which you have sent a software upgrade request.
1.
In the BlackBerry Manager, click Upgrades.
2.
In the upper pane, view the default properties for the BlackBerry devices.
You can select a specific BlackBerry device to view all of its properties in the lower pane of the BlackBerry Manager.
View additional upgrade properties for BlackBerry devices
To view additional properties of BlackBerry® devices for which software upgrade packages are currently available on the
upgrade package server, or to which you have sent a software upgrade request, you can add properties columns to the
Upgrades tab.
1.
In the BlackBerry Manager, click Upgrades.
2.
On the Upgrades tab, right-click any column heading.
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Managing wireless software upgrades
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