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Administration Guide
Managing wireless software upgrades
If you have the appropriate administrative role and permission on the BlackBerry® Enterprise Server, you can perform the
following tasks:
•
monitor the progress of each software upgrade request
•
cancel software upgrade requests within the permitted cancellation request period
•
monitor the progress of each cancellation request
Monitoring software upgrade requests and cancellation requests
You can monitor all software upgrade requests and cancellation requests that the BlackBerry® Enterprise Server submits.
In the BlackBerry Manager, on the Upgrades tab, you can search for and view software upgrade requests and cancellation
requests based on properties of the BlackBerry devices, the BlackBerry Enterprise Servers, and the status of the software
upgrade requests and cancellation requests.
Cancel a wireless software upgrade
Before you begin:
•
You must log in to the BlackBerry® Enterprise Server using the appropriate administrative role and permission.
•
The cancellation request period for the software upgrade request that you want to cancel must not be expired.
1.
In the BlackBerry Manager, click Upgrades.
2.
Use one or more of the available fields to search for BlackBerry devices that meet specific criteria.
3.
In the list of applicable BlackBerry devices for which wireless software upgrades are available, select one or more
BlackBerry devices.
4.
Click Device Management.
5.
Click Revert Software Upgrade.
6.
In the Severity drop-down list, perform one of the following tasks:
• Select a severity level to assign to the cancellation request.
• To retain the severity level that the wireless service provider approved when Research In Motion made the software
upgrade package available, click Use Carrier.
7.
Type a message to display to BlackBerry device users, such as a description of the software upgrade package and the
reason for the cancellation request.
8.
Click Continue.
9.
Click OK.
The BlackBerry Enterprise Server is designed to cancel the wireless software upgrade completely in 1 to 2 hours. The user
can view status information about the cancellation process on the BlackBerry device.
Managing wireless software upgrades
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