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User Guide
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If your email folders do not appear on your BlackBerry® device, reconcile your email using the email settings tool of the BlackBerry®
Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
Reconcile email over the wireless network, 11
I cannot send text messages
Depending on your wireless service plan, this feature might not be supported.
Try the following actions:
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Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
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Verify that fixed dialing is turned off.
Related topics
Turn on or turn off a network connection, 14
I am not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.
Some messages no longer appear on my device
If the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and text messages,
your device deletes the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you
delete in the email application on your computer is also deleted from your device.
A message or attachment does not appear or is truncated
Try the following actions:
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Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
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If "More available" appears at the end of the message or attachment, press the
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If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
HTML email messages do not appear correctly
Try the following actions:
key > More or More All.
Messages
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Troubleshooting
