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It would also help to include your telephone number in case the Customer Service Response
Center can not get their answer to you. We will reply to all questions received by Internet
or fax within one business day.
PRODUCT INFORMATION
NECCSD FaxFlash Service is an automated electronic information service used to obtain
up-to-date product application notes, installation procedures, troubleshooting tips, data
sheets, technical information bulletins, price lists, and other information.
Information can be obtained from the FaxFlash service 24 hours a day, 7 days a week. Us-
ing a touch-tone telephone, call the FaxFlash number, order the desired information through
the automated attendant, and FaxFlash will automatically fax the information.
Catalogs that list the documents and the document numbers are available. Current catalogs
include:
T
Catalog 1 – Monitors, Graphics Boards, and Data Projector Products
T
Catalog 2 – CD ROM Hardware and Software, Printers, and Disk Drive Products
T
Catalog 3 – Laptop, Desktop, and Server Computer Products
T
Catalog 9 – Price and Configuration Index
ORDERING INFORMATION FROM FaxFlash
Order information from FaxFlash as follows:
1.
Check that the fax machine is on.
2.
Locate the document part number.
3.
Using a touch-tone telephone, call 1-888-329-0088 (U.S. and Canada only).
For international use, enter the international long distance access number, the U.S.
telephone number, and the U.S. extension (1-508-635-6090).
Listen to the instructions provided by the automated attendant.
4.
Press 1 to skip the FaxFlash introduction and jump to the automated instructions
for ordering a document or catalog.
Press 2 for an introduction to FaxFlash, followed by the automated instructions
for ordering a document or catalog.
5.
When asked by the automated attendant, enter your fax number and telephone
number.
Field Service Guidelines 29
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