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The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
U R N T H E C O M P U T E R O F F
T
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding
N D T H E P R O G R A M
E
—
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click Applications.
3
Click the program that is no longer responding.
4
Click End Task.
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
C
A program is designed for an earlier Windows operating system
U N T H E
R O G R A M
R
P
program so that it runs in an environment similar to non-Windows XP operating system environments.
1
Click the Start button, point to All Programs Accessories, and then click Program Compatibility Wizard.
2
In the welcome screen, click Next.
3
Follow the instructions on the screen.
A solid blue screen appears
U R N T H E C O M P U T E R O F F
T
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
60
Solving Problems
— If you are unable to get a response by pressing a key on your keyboard or
— If necessary, uninstall and then reinstall the program.
O M P A T I B I L I T Y
I Z A R D
C
W
— If you are unable to get a response by pressing a key on your keyboard or
— The Program Compatibility Wizard configures a
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