Troubleshooting 2 - Pioneer VSX-1021-K Operating Instructions Manual

13 Additional information

Troubleshooting 2

AVNavigator
Symptom Causes
AVNavigator cannot be An error message may appear
installed. if there are not enough system
resources available.
Installation of AVNavigator
may fail because of incompat-
ibilities with other applica-
tions.
Software updating does not There may be a problem with
operate well. your Internet Service Pro-
vider's network.
AVNavigator does not inter- The receiver's power is not
act well with the receiver. turned on.
The receiver or computer is
not connected to the LAN.
The router's power is off.
AVNavigator's network set-
tings are not correct.
Network connections could be
restricted due to the computer's
network settings, security set-
tings, etc.
When the Wiring Navi, This is because of the brows-
er's security function.
Interactive Manual, Glossary
or Software Update is
launched, a warning about
security protection appears
on the browser.
76
En
Remedy
Re-start the PC, then start the installer
(AVNavigator_e_ver_*_*.exe) with no other
applications active.
Try the following, in the order indicated.
1. If there are any other applications active,
exit the other applications and try starting the
installer (AVNavigator_e_ver_*_*.exe) again.
2. If that does not work, try restarting your PC,
and starting the installer (AVNavigator_e_
ver_*_*.exe) with no other applications active.
Contact your contracted provider.
Turn the receiver's power on. (Wait about 60
seconds after the power turns on for network
functions to start.)
Connect a LAN cable to the receiver or com-
puter (page 20).
Turn the router's power on.
If your router does not support DHCP, the
receiver's IP address must be set in AVNaviga-
tor. First set the IP address on the receiver,
then set the same address in AVNavigator
(page 66).
Check the computer's network settings, security
settings, etc.
This is not a problem. Perform the operation to
authorize the blocked contents.
USB interface
Symptoms Causes
The folders/files stored on a The folders/files are currently
USB memory device are not stored in a region other than the
displayed. FAT (File Allocation Table) region.
The number of levels in a folder is
more than 8.
There are more than 30 000 fold-
ers/files stored in a USB memory
device.
The audio files are copyrighted.
A USB memory device is not The USB memory device does not
recognized. support the mass storage class
specifications.
A USB hub is currently being
used.
This receiver recognizes the USB
memory device as a fraud.
A USB memory device is Some formats of USB memory
connected and displayed, but devices, including FAT 12, NTFS,
the audio files stored on the and HFS, cannot be played back
USB memory device cannot on this receiver.
be played back.
The file format cannot be properly
played back on this receiver.
Cannot detect USB keyboard. The USB keyboard is routed
through a USB hub.
A PS2 keyboard is routed through
a PS2/USB connector.
Keyboard is not a USB HID Class
device.
Cannot enter correct text Keyboard is not US-international
using the USB keyboard. layout keyboard.
Remedies
Store the folders/files in the FAT region.
Limit the maximum number of levels in a
folder to 8 (page 29).
Limit the maximum number of folders/files
stored in a USB memory device to 30 000
(page 29).
Copyrighted audio files stored on a USB
memory device cannot be played back
(page 29).
Try using a USB memory device compatible
with the mass storage class specifications.
Note that there are cases where even the
audio files stored on a USB memory device
compatible with the mass storage class
specifications are not played back on this
receiver (page 29).
Connect the USB memory device and
switch on this receiver (page 21).
This receiver does not support USB hubs
(page 29).
Switch off and on again this receiver.
Check whether the format of your USB
memory device is either FAT 16 or FAT 32.
Note that the FAT 12, NTFS, and HFS for-
mats cannot be played back on this receiver
(page 29).
See the list of file formats that can be
played back on this receiver (page 30).
This receiver is not compatible with USB
hubs. Plug the keyboard directly into the
receiver.
PS2 keyboards cannot be used with this
receiver, even if routed through a PS2/USB
connector. Use a USB keyboard.
Some devices will not be detected. Use a
USB HID Class keyboard.
Use a US-international layout keyboard. NB:
Some characters cannot be entered.