Before You Contact Us - Olympus IR-500 Basic Manual

Before you contact us

• Confirm the following points before contacting us so that we can provide quick and accurate
answers.
• Please fill out this check sheet if you want to contact us by fax or mail.
• Symptom, displayed messages, frequency, and other details of the problem:
PC-related problems are difficult to accurately identify. Please provide as much detail as
possible.
• Name:
• Contact information:
• Product name (model):
• Serial number (located on the bottom of the product):
• Purchase date:
* Please provide the following information if you are using the digital camera connected to a
computer or if you are using third party application software:
• Type of PC:
Manufacturer, model, and others
• Memory size and free hard disk space:
• Type of operating system and version:
(Windows) Settings on Control Panel/System/Device Manager
(Mac OS) Settings on Control Panel and System Extension
• Other peripheral devices connected:
• Name and version of the application software related to your problem:
• Name and version of the OLYMPUS software product related to your problem:
Postal code
Address (your residential address or office address)
Phone/Fax
E-mail
Before you contact us
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