Troubleshooting - Microsoft Xbox 360 Pro User Manual

trOubleSHOOtinG

Follow these steps to troubleshoot any
difficulties you may have with the Xbox 360
video game and entertainment system. If the
steps in this troubleshooting section do not solve
your problem, go to www.xbox.com/support or
call the Xbox Customer Support number
provided on the back cover.
Do not take your Xbox 360 console or its
accessories to your retailer for repair or
service unless instructed to do so by an Xbox
Customer Support representative.
DonotAttemptrepairs
Do not attempt to take apart, open, service,
or modify the Xbox 360 console, power
supply, or accessories. Doing so could
present the risk of electric shock, fire, or
damage to your Xbox 360 console.
Any evidence of any attempt to open and/
or modify the Xbox 360 console, including
any peeling, puncturing, or removal of any
of the labels, will, for safety reasons, void
the Limited Warranty and render the Xbox
360 console ineligible for authorized repair.
noPower
Confirm that you have an appropriate power
source and check all connections between
wall outlet and power supply, and power
supply and console (see "Connect to Power").
The power supply light should glow green
when it is working properly.
noPicture
Connect the appropriate AV cable (see
"Connect to Your TV and Audio System"). Turn
on the TV. Select the video input on the TV (or
VCR, if connected to a VCR) that displays the
Xbox 360 game. Common names for video
input include Input Select, AUX, Line In, Line,
In, Input, Source, and EXT, depending on your
TV or VCR type. For more information, see
your TV or VCR manual. Don't connect both
the included AV cable and an HDMI AV cable
(sold separately) to the console at the same
time.
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noSound
Check the AV connection (see "Connect to
Your TV and Audio System"). If you're using
digital audio, make sure the receiver is turned
on and the output in your console's audio
settings is set correctly. Don't connect both
the included AV cable and an HDMI AV cable
(sold separately) to the console at the same
time.
Poor-QualitySound
Clean the disc as shown in the Xbox 360
Warranty manual (Volume 2). Check the AV
connection (see "Connect to Your TV and
Audio System"). Play Dolby® Digital audio
only on audio systems that support Dolby
Digital. Select the audio output that is
supported by your system or TV: stereo or
Dolby® Surround for stereo speakers, mono
for monaural speakers. If sound is coming
from only one speaker, check that all audio
cables are connected correctly.
DisctrayDoesnotOpen
Make sure the removable faceplate on the
front of the console is fully connected and
properly aligned. Check the connection to
power (see "Connect to Power"). Turn on the
console by pressing the Power button.
Game,movie,ormusicDoesnotStart
Play only supported discs (Xbox 360 games,
audio CDs, DVD movies). Insert the disc as
instructed in this manual and close the disc
tray. Clean the disc as shown in the Xbox 360
Warranty manual (Volume 2).
ringoflightflashes
The lights in the console Ring of Light should
glow solid while the console is on and flash
when you press the eject button. If the Ring of
Light flashes differently during operation, the
console has an internal problem:
• Two left lights on console flash red: The
console is too hot and will not play games
until cooled down. Place the console in a
well-ventilated area away from other heat
sources. Once the console cools, the
flashing will stop and the Xbox 360
console can be played. For more
information, see "Select a Location for your
Console".