Troubleshooting; Customer Support - Microsoft Xbox 360 Elite User Manual

troubleSHootinG

Follow these steps to troubleshoot any
difficulties you may have with the Xbox 360
video game and entertainment system. If the
steps in this troubleshooting section do not
solve your problem, go to www.xbox.com/
support or call the Xbox Customer Support
number provided on the back cover.
Do not take your Xbox 360 console or its
accessories to your retailer for repair or
service unless instructed to do so by an Xbox
Customer Support representative.
donotattemptrepairs
Do not attempt to take apart, open,
service, or modify the Xbox 360 console,
power supply, or accessories. Doing so
could present the risk of electric shock,
fire, or damage to your Xbox 360 console.
Any evidence of any attempt to open
and/or modify the Xbox 360 console,
including any peeling, puncturing, or
removal of any of the labels, will, for
safety reasons, void the Limited Warranty
and render the Xbox 360 console
ineligible for authorized repair.
noPower
Confirm that you have an appropriate power
source and check all connections between
wall outlet and power supply, and power
supply and console (see "Connect the Console
to Power"). The power supply light should
glow green when it is working properly.
noPicture
Connect the appropriate AV cable (see
"Connect to Your TV and Audio System"). Turn
on the TV. Select the video input on the TV (or
VCR, if connected to a VCR) that displays the
Xbox 360 game. Common names for video
input include Input Select, AUX, Line In, Line,
In, Input, Source, and EXT, depending on your
TV or VCR type. For more information, see
your TV or VCR manual. Don't connect both
the component HD AV cable and the HDMI AV
cable to the console at the same time.
noSound
Check the AV connection (see "Connect to
Your TV and Audio System"). If you're using
26
digital audio, make sure the receiver is turned
on and the output in your console's audio
settings is set correctly. Don't connect both
the component HD AV cable and the HDMI AV
cable to the console at the same time.
Poor-QualitySound
Clean the disc as shown in the Xbox 360
Warranty manual (Volume 2). Check the AV
connection (see "Connect to Your TV and
Audio System"). Play Dolby
on audio systems that support Dolby Digital.
Select the audio output that is supported by
your system or TV: stereo or Dolby
for stereo speakers, mono for monaural
speakers. If sound is coming from only one
speaker, check that all audio cables are
connected correctly. Only connect the
optional audio adapter cable for audio output
while the HDMI AV cable is connected.
disctraydoesnotopen
Make sure the removable faceplate on the
front of the console is fully connected and
properly aligned. Check the connection to
power (see "Connect to Power"). Turn on the
console by pressing the Power button.
Game,movie,ormusicdoesnotStart
Play only supported discs (Xbox 360 games,
audio CDs, DVD movies). Insert the disc as
instructed in this manual and close the disc
tray. Clean the disc as shown in the Xbox 360
Warranty manual (Volume 2).
ringoflightflashes
The lights in the console Ring of Light should
glow solid while the console is on and flash
when you press the eject button. If the Ring of
Light flashes differently during operation, the
console has an internal problem:
Two left lights on console flash red: The
•
console is too hot and will not play games
until cooled down. Place the console in a
well-ventilated area away from other heat
sources. Once the console cools, the
flashing will stop and the Xbox 360
console can be played. For more
information, see "Select a Location for the
Console".
Digital audio only
®
Surround
®