TP-Link TD-W8960N Quick Installation Manual page 14

T4. What can I do if I cannot access the Internet?
1) Check to see if all the connectors are connected well, including the telephone
line, Ethernet cables and power adapter.
2) Check to see if you can log on to the web management page of the Modem
Router. If you can, try the following steps. If you cannot, please set your
computer referring to T3 then try to see if you can access the Internet. If
you still cannot access the Internet, please contact our technical support.
3) Consult your ISP and make sure all the VPI/VCI、Connection Type, account
username and password are correct. If there are any mistakes, please
correct the settings and try again.
4) If you still cannot access the Internet, please restore your Modem Router to
its factory default settings and reconfigure your Modem Router by following
the instructions of this QIG.
5) Please feel free to contact our Technical Support if the problem still persists.
Note
For more details about Troubleshooting and Technical Support contact
information,
http://www.tp-link.com/support/Support.asp
please logon to
14
our Technical Support Website: