Using Esupport - Gateway 600YGR User Manual

Chapter 3: Getting Help

Using eSupport

The eSupport site is divided into four major areas:
I
Support Home
I
Downloads
I
Contact Us
I
Account Info
Each of these areas is represented by a tab across the top of the Web page.
Support Home tab
To get specific information about your computer, type your serial number into
the My System Information box, then click
. For more information, see "Finding your specifications" on page 14.
for me
The Support Information link lets you access product documentation,
specifications, and manuals. By entering your serial number, you get specific
documents related to your system. You can also browse through the reference
area to locate an article specific to the question you have.
The Tutorials link lets you access an extensive library of how-to articles and
videos on topics such as making audio CDs and installing a hard drive.
Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver
upgrades. By entering your serial number you get drivers specific to your system.
Click
All Downloads
For more information, see "Updating device drivers" on page 235.
Contact Us tab
The Contact Us tab contains links to technical support with a live technician,
including chat and e-mail. Click
numbers for both sales and support. For more information, see "Telephone
support" on page 291.
Account Info tab
The Account Info tab contains support for non-technical issues, like the status
of your order or changing your account address.
46
to walk through a step-by-step wizard to locate your drivers.
Call Us
www.gateway.com
or click
GO, Look up my serial number
to get a list of Gateway telephone