After-Sales Service - Sharp BASIO active2 Basic Manual

Problem Suggestion/possible cause
Cannot turn on • The internal battery is not adequately
the product charged (
z
• Make sure that you press and hold
( P. 17).
z
The product cannot be turned on shortly
•
after it turns off due to continued use with
the temperature of the product left high. Turn
it on after the temperature of the product
becomes low.
Cannot operate / • To force power off, press and hold
Screen is frozen / least 8 seconds, and then release the key
Cannot turn off after the screen turns off. Turn the product
the product back on after a while (
Cannot operate • Do not operate with gloved hands.
the touch panel as • Do not operate with fingernails or with a
intended foreign object between the display and your
finger.
• Check the correct operation methods for the
touch panel (
Restart the product (
•
• Press
p
the display off, press
display on, and then make an operation.
Response to • A large amount of data is stored in the
touch input or product or large data is being exchanged
button operation between the internal memory and microSD
is slow memory card.
A SIM card-related • A proper SIM card is not inserted (
error message or • Setting is required before using an eSIM.
a message Inquire with the provider of an eSIM for
indicating that the
making settings for adding an eSIM.
card is not
inserted appears
Cannot use • The battery has run out (
Osaifu-Keitai ®
The product turns • The battery has run out (
off unintentionally If you continue to use the product with the
•
internal temperature of the product left high,
the product turns off automatically. Turn it on
after the temperature of the product
becomes low.
The product turns The battery has run out (
•
off after the
power-on logo
appears
(out of service • Reception is poor (
area) is displayed You are outside the service area (
•
Your hand is on the 5G/4G/UMTS antenna
•
area ( P. 14).
z
• A proper SIM card is not inserted (
The display • Manner mode is set (
illuminates but the
ringtone does not
sound
Low-battery • The battery is almost empty (
related message
is displayed
The product • Manner mode is set (
answers a call
unintentionally
Call does not Reception is poor (
•
connect and a • You are outside the service area (
beep is heard • The network or number is busy. Try again
from the earpiece later.
Operations • The application installed newly may cause
become unstable unstable operations. Turn the product on in
after an safe mode and uninstall the application
application is ( P. 17).
z
newly installed
A balloon appears • On some applications, touching and holding
after touching and the icon displays a menu. Menu details vary
holding an icon depending on the application.
• If you do not use the menu, press
any part of the display other than the menu
item to return to the normal screen.
26
P. 16).
p
for at
p
P. 17).
z
P. 19).
z
P. 17).
z
on the side of the product to turn
again to turn the
p
P. 14).
z
P. 16).
z
P. 16).
z
P. 16).
z
P. 20).
z
P. 20).
z
P. 14).
z
P. 21).
z
P. 16).
z
P. 21).
z
P. 20).
z
P. 20).
z
or tap
h

After-Sales Service

■
When Requesting a Repair
For repair, contact Repair and Delivery Support Center.
During the Repairs will be performed under the Company's
warranty terms and conditions of the free-of-charge repair
period service.
Outside the If the product is repairable, repairs will be
warranty performed for a fee at your request.
period
* The warranty period is one year from the day when you purchase the
product.
◎
Contents in the internal memory may be lost due to repairs;
keep a copy of the contents. Note that the Company is not liable
for any damages or lost profits resulting from altered or lost
contents.
◎
Recycled parts that meet the Company's quality standards may
be used for repair.
◎
Your cell phone collected by the replacement mobile phone
delivery service will be repaired and recycled as another
replacement cell phone. Likewise, parts replaced by the
after-sales service will be collected and recycled by the
Company. Therefore, they cannot be returned to you.
◎
Instances where the product has been changed, modified, or
analyzed (including software modification or analysis (including
rooting, etc.), reverse-engineered, reverse-compiled, or
reverse-assembled) or has been repaired at a location other than
an authorized repair location designated by the Company may
not be covered by the warranty or may prevent the product from
being accepted for repairs.
◎
The internal battery is not covered by free-of-charge repair
warranty, as it is a consumable part.
◎
Accessories and samples other than the main unit are not
covered by the free-of-charge repairs warranty.
■
Performance Parts for Repair
The Company retains performance parts for repair for the main unit
and its peripheral devices for 4 years after discontinuation of
production. Performance parts for repair refer to parts required for
maintaining the functionality of a product.
■
Terms of Services of Free-of-Charge Repair
Warranty
1. When you apply for repair, inform us of your serial number (IMEI
number). You can check the main unit or the sticker attached on
the packaging box for the serial number (IMEI number).
2. Repairs will be done based on the terms of services of the
free-of-charge repair warranty when the product is used correctly
based on the instruction manual and the product is
malfunctioning.
3. Repairs will be charged in the following cases even during the
warranty period. (Also, the product cannot be repaired in some
cases.)
When the product is not used correctly based on the
A
instruction manual.
When the product is malfunctioning or damaged due to
B
modification and repair.
When the product is repaired by repair offices other than the
C
company specified.
When the product is malfunctioning or damaged due to a
D
handling fault or accident. Or when there are some traces that
the product is damaged by falling, water or humidity.
When the product is malfunctioning or damaged due to
E
earthquakes, storms, floods or other natural disasters, as well
as fires, salt, abnormal voltage, etc.
4. Repairs may be refused depending on the damage condition of
devices.
5. Note that the company shall not be liable for any damages and
lost income arising from the product malfunction.
6. The Company assumes no responsibility for any accidents when
the product is connected with an unspecified device.
7. On-site repair is not available.
8. This warranty is valid only in Japan. (This warranty is valid only in
Japan.)
* The warranty guarantees that free-of-charge repairs will be done based
on the terms of period and conditions indicated above. Therefore, the
warranty does not limit your legal rights against persons in charge of the
warranty and other operators.