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Sharp AQUOS sense8 Quick Start Manual

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Be sure to read this manual before use
SHG11
Quick Start Guide
• The company names and product names appearing in this manual are
trademarks or registered trademarks of their respective holders.
• In this manual, the "AQUOS sense8 SHG11" is abbreviated as the
"SHG11" or the "product".
• In this manual, "microSD™ memory card (commercially available)",
"microSDHC™ memory card (commercially available)" and
"microSDXC™ memory card (commercially available)" are abbreviated
as "microSD memory card" or "microSD".
• For illustrations and descriptions in this manual, refer to "取扱説明書
詳細版 (Full Instruction Manual)" (Japanese) available on the
homepage of the network operator you contracted.
November 2023, 1st Edition
Manufactured by: SHARP CORPORATION

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  • Page 1 • The company names and product names appearing in this manual are trademarks or registered trademarks of their respective holders. • In this manual, the “AQUOS sense8 SHG11” is abbreviated as the “SHG11” or the “product”. • In this manual, “microSD™ memory card (commercially available)”, “microSDHC™...

  • Page 2: Names And Functions Of Parts

    Names and Functions of Parts F f Power key/Fingerprint A Display (Touch panel) sensor B In camera lens Use to turn the power on/off C Earpiece (Receiver) and turn the screen on/off. D Proximity sensor/Light • Press and hold this key to sensor launch the set app.
  • Page 3 K External connection jack P 5G/4G antennas Use when connecting Quick Q & mark Switch Adapter (sample), a ® ® R Wi-Fi /Bluetooth antenna specified AC adapter (supports S 5G/4G/GPS antennas USB Type-C™) (sold T 5G/4G/UMTS antennas separately), USB Type-C cable U 5G/4G/UMTS/GSM (commercially available), etc.
  • Page 4 Attaching the SIM card Before attaching the SIM card attach it with the display side turned up. A Pull out the SIM card/microSD memory card tray with your finger on the groove. Groove B Fit the SIM card to the SIM card/microSD memory card tray with the IC (metal) side turned down while pressing the card against the projection of the tray Check the direction of the SIM card and fit it securely.
  • Page 5 C Insert the SIM card/microSD memory card tray all the way to the product straight and horizontally. Push the ○ areas securely and make sure there is no space between the product and the card tray. Display Attaching or removing the SIM card/microSD memory card tray ◎...

  • Page 6: Turning The Power On

    ) or mobile network in advance. ･ For details on the data transfer by using Quick Switch Adapter (sample) such as a transfer after the initial settings is complete, connect to the SHARP website and refer to "データの引き継ぎについて (About data transfer)". h ttps://k-tai.sharp.co.jp/support/datacopy/pdf/easy_data_copy.

  • Page 7: Using The Product

    ◎ Do not use Quick Switch Adapter (sample) for intended uses other than transferring data (charging etc.). ◎ Not all data can be transferred. Using the Product Before using the product, be sure to read the “Safety Precautions” for proper use. If you think the product may be malfunctioning, first check with the “かん...
  • Page 8 • Since the product is a radio station under the Radio Law, you may be asked to temporarily submit the product for inspection in accordance with the Radio Law. • The IMEI information of your cell phone is automatically sent to network operators for maintenance and monitoring operational status of your cell phone.
  • Page 9 * “The Company” as appears in this manual refers to the network operator you contracted and the manufacturer (Sharp Corporation). ◎ Reproduction of the content of the instruction manual in part or in whole is prohibited.

  • Page 10: Safety Precautions (Observe Strictly)

    Safety Precautions (Observe Strictly) ■ Before using the product, thoroughly read these safety precautions for proper use. After reading, store the precautions in a safe place. ■ These precautions contain information intended to prevent injury to the user and to surrounding people, as well as damage to property, and must be observed at all times.
  • Page 11 ■ Explanation of Prohibited or Enforcement Symbols Indicates that handling Indicates an action with wet hands is not that is not allowed. Wet hands allowed. Prohibited prohibited Indicates that Indicates that instructions specified disassembly is not are compulsory (must Disassembly allowed.
  • Page 12 Do not charge the equipment while it is wet with liquids such as water (drinking water, sweat, seawater, pet urine, etc.). Also, do not charge the equipment where Prohibited water is regularly in use such as a bathroom or near a humidifier.
  • Page 13 Do not get the equipment wet with liquids such as water (drinking water, sweat, seawater, pet urine, etc.). May cause fires, burns, injury, electric shock, etc. Wetting with water Refer to the following for details on waterproofness. prohibited zP. 34 “Notes on Waterproof, Dustproof and Shock- resistant Properties”...
  • Page 14 Be sure to turn off the product and not to charge the battery in locations where flammable gas may be generated and where dust is generated. Instruction May cause explosions, fires etc., because of igniting flammable gas etc. When using at a gas station, or nearby follow the instructions of each facility.
  • Page 15 Do not use or store the equipment in locations that are subject to humidity, dust or high temperatures. May cause fires, burns, electric shock, etc. Prohibited Refer to the following for details on waterproofness/ dustproofness. zP. 34 “Notes on Waterproof, Dustproof and Shock- resistant Properties”...
  • Page 16 May cause fires, burns, injury, etc. Prohibited Do not apply excessive force on the product such as puncturing it with a sharp object (nail etc.), hitting it with a hard object (hammer etc.) or stepping on it. Prohibited May cause fires, burns, injury, etc.
  • Page 17 Do not allow water or other liquids (drinking water, sweat, seawater, pet urine, etc.), metal, flammable material or other foreign object to enter the SIM card/ Prohibited microSD memory card tray slot on the product. Also, do not mistake the slot place and direction of the SIM card or microSD memory card.
  • Page 18 Follow the instructions given by the respective medical institution regarding the use of the product in a hospital. Turn off the product in areas where the use of cell phones is Instruction prohibited. Failure to do so might cause interference with the operation of electronic devices and electronic medical devices because of signals.
  • Page 19 Turn off the product near high-precision electronic devices or devices that use weak electronic signals. May interfere with the operation of electronic devices Instruction because of signals. ※Take particular care with the following devices Hearing aids, implanted cardiac pacemakers, implanted cardioverter-defibrillators, other electronic medical equipment, other equipment controlled by electronic signals, etc.
  • Page 20 If the display is broken and the internal substance then leaks, do not get it on your skin (face, hands, etc.), clothes, etc. Prohibited May result in damage your eyes or skin. If the internal substance comes into contact with your eyes, mouth, skin or clothes, immediately rinse the contacted area with clean water.
  • Page 21 Make sure that there is no metal (a blade of cutter, staple, etc.) on the product because the earpiece (receiver), speaker section, camera section and vibrator Instruction section (back bottom right) contain parts that generate magnetic waves. May cause injury etc. because of the adhered object. Look at the display in a well-lit place, keeping a certain distance.
  • Page 22 Do not connect the voltage converter (travel converter for overseas travel, etc.) to the specified charger (sold separately). Prohibited May catch fire, or cause overheat, electric shock, etc. Do not apply excessive force on the connection part with the specified charger (sold separately) connected to the product.
  • Page 23 When plugging/unplugging a specified charger (sold separately) into/from the product, plug/unplug it straightly toward the jack to connect, not applying Instruction excessive force on it such as pulling the cord. May cause fires, burns, injury, electric shock, etc. if you do not plug/unplug it correctly.
  • Page 24 SIM card. Instruction May cause injury etc. because the cutting surface may be sharp. ■ Quick Switch Adapter (Sample) WARNING Do not short-circuit the charging jack when connected to the product. Also, do not allow any part of your body (hands, fingers, etc.) to come into contact with the jack.
  • Page 25 Fully insert the Quick Switch Adapter (sample) into the product. May cause fires, burns, electric shock, etc. if you do not Instruction insert it securely. If the jack is deformed such as bending it, immediately stop using it. Also, do not use the deformed one by returning it to the original shape.

  • Page 26: Material List

    Patients receiving medical treatment away from a medical facility (e.g. home treatment) who are using electronic medical equipment other than implanted Instruction cardiac pacemakers or implanted cardioverter- defibrillators should consult the respective manufacturers etc. for information regarding the effects of signals on the equipment. Electromagnetic signals may have harmful effects on the operation of the electronic medical equipment.
  • Page 27 Part Material Surface treatment Camera panel Reinforced glass AF coating Decoration of camera cover ABS resin + PC resin None Wide camera panel Reinforced glass AF coating Mobile light panel PC resin None Decoration of earpiece PC resin None (Receiver) Surrounding area of PBT resin (with glass) None earphone/microphone jack...

  • Page 28: Handling Precautions

    Handling Precautions These precautions are provided to prevent product faults and to ensure that performance can be fully demonstrated. Thoroughly read these precautions to ensure correct use. Precautions common to the main unit, internal battery, charger, SIM card, peripheral devices ●...

  • Page 29: Main Unit

    ● Do not forcefully press, tap or intentionally subject the display to strong impact. Doing so might cause scratching or damage. ● Do not forcefully press sharp objects or hard objects against keys or display surface. Doing so might cause scratching or damage.
  • Page 30 ● Never use the modified product. Use of a modified device violates the Radio Law and/or the Telecommunications Business Law. You can perform the following operations to confirm the unique authentication and standard marks (including certification/ authentication numbers) for the product. On the home screen →...

  • Page 31: Touch Panel

    Touch panel ● The touch panel is designed to be lightly touched by fingers. Do not apply strong pressure with your fingers or sharp-pointed objects (such as fingernails, ballpoint pens and pins) on the touch panel. In the following cases, the touch panel may not work even if you touch it.

  • Page 32: Internal Battery

    • Operation with wet fingers or moisture fingers with sweat • Operation under water * When [glove mode] is set to ON, you can operate the touch panel with a glove on. ● Placing stickers or sheets (e.g. protective films, peep prevention sheets) on the display might hinder correct operation of the touch panel.
  • Page 33 ● The internal battery gradually discharges after charging even if the product is not used. The internal battery may discharge completely after long time no use. Charge before using the product. ● Internal batteries sometimes swell up as they approach the end of their service life depending on the usage condition.
  • Page 34 ● Remove the Quick Switch Adapter (sample) from the product when not using. May cause fires, burns, electric shock, etc. if you leave the Quick Switch Adapter (sample) with it connected to the product. ● If water or other liquids (drinking water, sweat, seawater, pet urine, etc.) are attached on the equipment, immediately remove the Quick Switch Adapter (sample) from the product.

  • Page 35: Notes On Waterproof, Dustproof And Shock-Resistant Properties

    Notes on Waterproof, Dustproof and Shock-resistant Properties Before using the product, thoroughly read the contents of “Notes on Waterproof, Dustproof and Shock-resistant Properties” to ensure correct use. Failure to follow the contents described in these sections may cause liquid or dust to get inside, resulting in overheating, ignition, electric shock, injury or fault.
  • Page 36 Waterproof and dustproof properties of the product enables you • To use the product at the poolside. However, do not get it wet with water other than tap water such as water in the swimming pool or submerge it in water in the swimming pool. •...

  • Page 37: Notes On Using The Product

    Notes on Using the Product • Do not let the product submerged into or get wet with the liquids (seawater, water from a swimming pool, hot water of hot spring, water containing soap, detergent or bath powder, alcohol, soft drink, seasoning, etc.) other than tap water.
  • Page 38 • Do not drop or subject to impact. Also, do not jab the earpiece (receiver), mouthpiece (microphone), speaker, sub microphone, etc. with a sharp object. Doing so may cause damage or deformation to/of the product, resulting in impairment of waterproof/dustproof property.

  • Page 39: Maintaining The Waterproof And Dustproof Properties

    • Do not remove or scratch it. • When closing the SIM card/microSD memory card tray, do not get the rubber seal caught. Also, do not insert sharp objects into gaps around the SIM card/microSD memory card tray, the earphone/microphone jack or external connection jack section.

  • Page 40: Washing The Product

    • Do not splash water onto the specified charger (sold separately) or optional accessories when using the equipment and do not use it in places where water is regularly used such as a bathroom, shower room, kitchen and lavatory. Doing so may cause fire, burnout, electric shock, a fault, etc.

  • Page 41: Draining Water

    Draining Water If the product gets wet, make sure to drain water remaining in the earphone/microphone jack section, external connection jack section, earpiece (receiver) section, mouthpiece (microphone) section, speaker section, key section, sub microphone section, air vent port section (mobile light), etc. A Wipe off water on the surface of the product carefully with a dry and clean cloth etc.
  • Page 42 B Hold the product securely and shake it approximately 20 times until there is no more water splashing. Make sure of the safety around you and shake the product while holding it securely not to let it drop. Earpiece (Receiver) section Mouthpiece Speaker (Microphone)
  • Page 43 Air vent port section (mobile light) C Wipe off water remaining in the grooves of each section by gently putting the product against a dry and clean cloth etc. Since water is sometimes left in the grooves of each section, clear them of water by putting a cloth against their openings and gently patting them.
  • Page 44 D Lay out a dry cloth etc. beneath and leave the product on the cloth at room temperature for approximately 2 to 3 hours to dry it. Water, if any, remaining in the product may ooze up after wiping off. Do not wipe off water remaining in the grooves directly by a cotton swab etc.

  • Page 45: Notes On Data Communication Charge

    Voluntary control for radio wave interference This product satisfies technical requirements based on VCCI Rules for Voluntary Control Measures and its satisfied mark is displayed on the electronic nameplate of the product. You can see the electronic nameplate by operating the product as follows.

  • Page 46: After Sales Service

    After-Sales Service ■ To Request Repairs To request repairs, contact the Repair and Delivery Support Center. During the Repairs are covered in accordance with our free warranty period repair warranty. Outside the If the product can be repaired, charged repairs will warranty period be carried out upon request.
  • Page 47 ■ Free Repair Warranty 1. When applying for repairs, the serial number (IMEI number) is required. You can check it on the main unit or sticker pasted on outer box. 2. If malfunctions occur even though you have properly operated following notes on the instruction manual during the warranty period, you are not charged a repair fee.

  • Page 48: Regulatory Information

    When malfunction is suspected, or in case of theft or loss, contact au Style/au shop or Toyota locations that carry au products. Regulatory information Hereby, SHARP CORPORATION declares that the radio equipment type SHG11 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: ttps://jp.sharp/k-tai/)

  • Page 49: Export Administration Regulations

    • USB Type-C™ is a trademark of USB Implementers Forum. • The Bluetooth ® word mark and logo are registered trademarks owned by the Bluetooth SIG, Inc., and SHARP CORPORATION is licensed to use these trademarks. • Wi-Fi ® ®...
  • Page 50 The iPhone trademark is used under license from AiPhone Co., Ltd. • “AQUOS/アクオス” and the “AQUOS” logo are trademarks or registered trademarks of Sharp Corporation. • All other company and product names appearing in this manual are trademarks or registered trademarks of their respective holders.
  • Page 51 【Original SSLeay License】 Copyright © 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This product includes cryptographic software written by Eric Young (eay@cryptsoft.com) THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
  • Page 52 ■ More The software installed on this product or part of it may not be altered, translated/adapted, reverse-engineered, decompiled or reverse- assembled and any such actions are prohibited. • This product is licensed under the AVC patent portfolio license for the personal and noncommercial use of a consumer to (i) encode video in compliance with the AVC standard (henceforth referred to as AVC video) and/or (ii) decode AVC video that was encoded by a consumer...
  • Page 53 <For subscriber of au> <For subscriber of UQ mobile> au Support UQ mobile Support App/Website App/Website ■ My au app ■ My UQ mobile (app) You can check your fee, points, and You can check your remaining data, billing, contract details and do various procedures. and subscription of services.

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