Trouble Shooting - Zenith B13A01L Operating Manual

Trouble Shooting

Some quick and easy tips to fixing problems yourself
SYMPTOMS
Snowy picture and poor sound.
Multiple images or 'ghost shadows.'
Interference: Sharp lines across
the screen and poor sound.
Normal picture but no sound.
No picture and poor sound.
No picture and no sound.
No color, but the sound is O.K.
Picture has a big black box on it,
but the sound is O.K. Picture has
two horizontal black bars, one on
top and one on the bottom.
Remote control doesn't work.
Menu options can't be
changed or selected.
No picture or sound
when any non-cable source
is selected.
Weak or no Stereo Sound
when using a stereo VCR.
No sound, words appear on screen.
P A G E 3 0
SOLUTIONS
• Check your antenna connection or location.
• Check your antenna direction and/or location.
• Make sure the wire from your antenna is properly connected.
The following may cause image problems or distortion Electrical appliances, powerful lights,
cars, trucks; computers or portable phones; medical equipment
• If possible increase the distance between your Entertainment Machine
the offending appliance. Or shut one of them off.
• Check volume level.
• Make sure the TV is not Muted.
• Try another channel. The problem may be the broadcast, not your Entertainment Machine
• Are the Audio A/V cables properly installed?
• Make sure output channels on all A/V equipment are on the same channel (3 or 4).
• Check that all connections are tight.
• Is the AC power plugged in?
• Check that your AC power outlet works. (Test it by plugging in something else or try
another plug.)
• Make sure your brightness and audio controls are set properly.
• Try another channel. The problem may be with the broadcast.
• Check the color control in the Video menu. Black and white broadcast?
• Try another channel. The problem may be with the broadcast.
• Your program is in letterbox. This means that the shape of your TV is a square, but the
program is a rectangle. Think of the bars as empty space the program doesn't fill; not
picture that's blocked out. Because this format is a direct representation of film as you
see it in the movies, you are actually seeing MORE of the program when you see those bars.
• Make sure the batteries are fresh and installed properly; see remote battery compartment.
• Try unplugging your Entertainment Machine
then plug it back in. (Don't forget to reset the clock.)
• Check to see if the source equipment has been turned on.
• Make sure that the connections are secure on the back of your TV and on
the source equipment.
• Check to see if all the connections are secure.
• Is it a monaural program, Mono TV? Are you using Audio/Video jacks as the picture source?
• Captions turned on?
• Caption When Mute selected? Turn off in Special menu, then press MUTE to restore sound.
TM
TM for five minutes,
and
TM .
206-3484