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What to Do First
TI1e servicer must
include the
following
in the
parts
exchange
form or part return form
that is attached
to the returned
FR
U.
I. Name
and
phone number of servicer.
2. Date of
service.
3.
Date when part failed.
4.
Date
of purchase.
5. Failure
symptoms,
error
codes
appearing on
display,
and beep symptoms.
6. Procedure
index
and page number in
which
failing
FRU
was detected.
7. Failing FRU
name and part number.
8.
Machine
type,
model
number, and serial
number.
9. Customer's
name
and address.
Before checking problems
with the
computer,
determine whether
or not
the damage
applies
the warranty
by
referring to the
following:
Note for Warn.oty:
During
the warranty
period,
the
customer
may
be responsible for repair costs if
the
computer
damage was caused by misuse, accident,
modification,
unsuitable
physical or
operating environment. or
improper
maintenance
by
the
customer.
The
following
list
provides some
common items that
are
not covered
under
warranty and some
symptoms
that may
indicate
the
system
was
subjected
to
stresses
beyond
normal
use:
The
foUowing Is not covered under warranty:
A cracked LCD panel caused
by the
application of
excessive force or
from being
dropped.
Scratched (cosmetic)
parts.
Cracked or
broken
plastic
parts,
broken latches,
broken
pins
or
connectors if
the
damage
was
caused
by
excessive
force.
Damage
caused by liquid spilled
into
the
system.
Damage
caused
by
the improper insertion
of a
PCMCJA
card
or
the installation
of
an incompatible
card.
Damage
due
to foreign material in
the
FDD.
Diskette
drive damage caused by pressing
the
diskette
drive cover or inserting diskettes with multiple
labels.
A
bent or damage
diskette eject
button.
CD-ROM
drive
damage
caused
by the application of
excessive
force from being dropped.
A fuse
blown from
the
attachment of a
nonsupported
device.
Inability to
use
the
computer
because
the
password was
fo.!.&_Ollen.
viii
ThinkPad
Power
Series 820
•
0
If
the
followin
g symptoms are present,
they
may indicate
d
amage caused by nonwarranted activity:
Missing
parts may be a
symptom
of unauthorized
service
or
modification.
HOD
spindles
can become
noisy
if subjected
to
excessive
force or
if
they
are droooed.
FRU Service Notice
Review
these service notice
before replacing
a
FRU.
LCD FRU Replacement Notice
If
missing
or discolored
dots
appear
on
the
LCD.
carefully
read
the
fo llowing note to
dete rmine
whether you
should
replace the
LCD
or not.
A
small number
of
missing,
discolored, or
lighted
dots
(on
all
the time)
is characteristic of LCD
technology.
but
excessive pixel problems
can
cause viewing
concerns.
The
LCD
should be replaced if
the
number of
dots satisfies
either
of
the
following
conditions:
•
The
number
of missing,
discolored,
or
colored
dots
in
any colored background is
2
1
or
more.
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This
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