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284 MBUX multimedia system
If no connection can be made to the emergency
services either, a corresponding message appears
in the media display.
Dial the local emergency number on your
#
mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambulance
R
is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emergency
call
To use the SOS button in the overhead con-
#
trol panel: press the SOS button at least one
second long (
page 275).
/
or
To use voice control: use the voice commands
#
of the MBUX Voice Assistant.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call center.
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no connection can be made to the emergency
services, a corresponding message appears in the
central display.
Dial the local emergency number on your
#
mobile phone.
Ending an unintentionally triggered manual
Mercedes-Benz emergency call
Select <schar> on the multifunction steering
#
wheel. Depress button for several seconds.
Data transfer of the Mercedes-Benz emergency
call system
In the event of an automatic or manual emergency
call the following data is transmitted, for example:
Vehicle's GPS position data
R
GPS position data on the route (a few hundred
R
meters () before the incident)
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
Number of people detected in the vehicle
R
Whether Mercedes me connect is available or
R
not
Whether the emergency call was initiated
R
manually or automatically
Time of the accident
R
Language setting on the multimedia system
R
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