Service; Worldwide Service; Us And Canada Service; Factory Service - Crown XLS 202 Operation Manual

XLS Series Power Amplifi ers

8 Service

Crown amplifi ers are quality units that rarely
require servicing. Before returning your unit
for servicing, please contact Crown Technical
Support to verify the need for servicing.
This unit has very sophisticated circuitry which
should only be serviced by a fully trained tech-
nician. This is one reason why each unit bears
the following label:
CAUTION: To prevent electric shock, do
not remove covers. No user serviceable
parts inside. Refer servicing to a quali-
fi ed technician.

8.1 Worldwide Service

Service may be obtained from an authorized
service center. (Contact your local Crown/
Amcron representative or our offi ce for a list
of authorized service centers.) To obtain ser-
vice, simply present the bill of sale as proof
of purchase along with the defective unit to an
authorized service center. They will handle the
necessary paperwork and repair.
Remember to transport your unit in the original
factory pack.

8.2 US and Canada Service

Service may be obtained from the factory. It is
important that you have your copy of the bill of
sale as your proof of purchase.

8.2.1 Factory Service

To obtain factory service, fi ll out the service
information page found in the back of this
manual and send it along with your proof of
purchase and the defective unit to the Crown
factory.
Operation Manual
For warranty service, we will pay for ground
shipping both ways in the United States. Con-
tact Crown Factory Service or Technical Sup-
port to obtain prepaid shipping labels prior to
sending the unit. Or, if you prefer, you may
prepay the cost of shipping, and Crown will
reimburse you. Send copies of the shipping
receipts to Crown to receive reimbursement.
Your repaired unit will be returned via UPS
ground. Please contact us if other arrange-
ments are required.
Factory Service Shipping Instructions:
1. Before sending a Crown product to the
factory for service, fi rst call the Crown
Service Department for a return authori-
zation (RA) number.
2. Be sure to fi ll out the service information
form that follows and enclose it with
your shipment, either inside the box
or in a packing slip envelope securely
attached to the outside of the shipping
carton. Do not send the service informa-
tion form separately.
3. To ensure the safe transportation of your
unit to the factory, ship it in an original
factory packing container. If you don't
have the original carton, you may obtain
a product service foam-in-place ship-
ping pack from the Crown Factory Ser-
vice Department at the number listed
below. For non-warranty service, you
may also provide your own shipping
pack. Minimum recommended require-
ments for materials are as follows: 275
P.S.I. burst test Double-Wall carton that
allows for 2-inch solid Styrofoam on
all six sides of unit or 3 inches of
plastic bubble wrap on all six sides of
unit; securely seal the package with an
adequate carton sealing tape. Do not
use light boxes or "peanuts." Damage
caused by poor packing cannot be cov-
ered under warranty.
4. Do not ship the unit in any kind of cabi-
net (wood or metal). Ignoring this warn-
ing may result in extensive damage to
the unit and the cabinet. Accessories are
not needed—do not send the product
documentation, cables and other hard-
ware.
If you have any questions, please call or write
the Crown Technical Support Group.
Crown Customer Service
Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone: 574-294-8200
800-342-6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
574-294-8301 (Technical Support)
574-294-8124 (Factory Service)
Internet:
http://www.crownaudio.com
page 15