Troubleshooting; Installing, Partitioning, And Formatting The Drive; Frequently Asked Questions - Western Digital My Book WDBACW0030H User Manual

Troubleshooting

9
1
This chapter includes the following topics:

Installing, Partitioning, and Formatting the Drive

Frequently Asked Questions

If you have problems installing or using this product, refer to this troubleshooting section
or visit our support website at
more help.
Installing, Partitioning, and Formatting the Drive
How to
Install, partition, and format the drive in Windows XP and Vista
Install, partition, and format the drive to Mac OS X 10.4.11 and 10.5+
Reformat from Mac GPT to Windows XP NTFS
Reformat the drive from Mac GPT to Windows Vista NTFS format
Obtain and reinstall the original software included with this product
Format the drive to the FAT32 file system*
Use the drive on a Mac and a PC simultaneously
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create par-
titions larger than 32 GB in Windows; however, Windows users can overcome these file
size limitations by formatting the drive to NTFS using the Disk Management utility. See
answer ID 1287 at
port.microsoft.com
when reformatting the drive, download the External USB/FireWire FAT32 Formatting Util-
ity from support.wdc.com/download.
Frequently Asked Questions
Q: How do I determine whether or not my system supports USB 3.0 or USB 2.0?
A: Refer to your USB card documentation or contact your USB card manufacturer.
Note: If your USB 3.0 or USB 2.0 controller is built in to the system motherboard,
Q: What happens when a USB 3.0 or USB 2.0 device is plugged into a USB 1.1 port or
hub?
A: USB 3.0 and USB 2.0 are backward-compatible with USB 1.1. When connected to a
USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at the USB 1.1 full speed
of up to 12 Mbps.
If your system includes a PCI Express slot, you can achieve Super-Speed USB
transfer rates by installing a PCI Express adapter card. Contact the card
manufacturer for installation procedures and more information.
Q: Why is the data transfer rate slow?
A: Your system may be operating at USB 1.1 speeds due to an incorrect driver
installation of the USB 3.0 or USB 2.0 adapter card or a system that does not
support USB 3,0 or USB 2.0.
Note: If an additional external drive is connected to the WD product, USB
support.wdc.com
support.wdc.com
for further details. To create partitions larger than 32 GB in FAT32
be sure to install the appropriate chipset support for your motherboard.
Refer to your motherboard or system manual for more information.
bandwidth is shared and may affect performance.
and search our knowledge base for
and article IDs 314463 and 184006 at
MY BOOK ESSENTIAL
USER MANUAL
Answer ID
207, 3322
287, 3323
3645
3647
1425
1364
291
sup-
TROUBLESHOOTING – 56