VTech gz2335 User Manual page 32

Troubleshooting
Problem Suggestion
I get noise, static, • Other cordless phones and 802 . 1 1 wireless routers that are used for home computer networks both
use internal radios to communicate . The radios may interfere with one another . You can improve the
or weak signal even
performance of your cordless phones and your router by:
when I'm near the
a . positioning your new phone as far away as possible from any other existing cordless telephone
base .
b .
c .
d . If you still have problems with the phone or the router, make sure the handset is ON and press
• Press the CHAN button while on a call until the interference has been eliminated .
• Other electronic products can cause interference with your cordless phone . Try installing your phone
as far away from these types of electronic devices as possible: wireless routers, radios, radio towers,
pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen
appliances and other cordless phones .
• Microwaves operate on the same frequency as your phone . It is normal to experience static on
your phone while the microwave is running . Do not install this phone in the same outlet or near the
microwave .
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location . If this solves the problem, re-locate your phone or modem farther
apart from one another, or use a different surge protector .
• Relocate your phone to a higher location . The phone will likely get better reception not installed in
a low area .
• If the other phones in your home are having the issue, the problem is in your wiring or local service .
Contact your local telephone company (charges may apply . )
I hear other calls while • Disconnect your base unit from the telephone jack, and plug in a regular telephone . If you
still hear other calls, the problem is probably in your wiring or local service . Call your local
using my phone .
telephone company .
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system that is already installed in your home to avoid the two systems interfering with each other .
positioning your telephone base as far as possible from your router, computer or any other
computer devices .
selecting channels four through 10 for your router (refer to your router's user manual for more
information) .
CHAN until the performance improves .
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