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Troubleshooting
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after
trying these suggestions, call VTech Communications at 1-800-595-9511 . In Canada, call VTech Telecommunications
Canada Ltd . at 1-800-267-7377 .
Problem
Suggestion
My phone doesn't
• Make sure the power adaptor is plugged in .
work at all .
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall
jack .
• Disconnect the power adaptor for a few minutes, and then reconnect it .
• Charge the battery in the handset for at least 16 hours . For optimum daily performance, return
the handset to its base when not in use .
• Reset the base . Unplug the unit's electrical power . Wait for 15 seconds then plug it back in .
Allow up to one minute for the handset and base to reset .
• You may need to purchase a new battery, please refer to the battery sections in this user's
manual .
I cannot get a dial
• Try all the suggestions above .
tone .
• Move the handset closer to the base . You might have moved out of range .
• Your line cord might be malfunctioning . Try installing a new line cord .
• If the previous suggestions do not work, disconnect the base unit from the telephone jack and
connect a different phone . If there is no dial tone on that phone either, the problem is in the
wiring or local service . Contact your local telephone company .
www.vtechphones.com
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