Ezattendant With Centralized Attendant Service - Vodavi Telenium IP User Manual

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ezAttendant with Centralized Attendant service

Application
A manufacturing company has a headquarters location that supports manufacturing,
warehousing, and administrative functions. Based on their rapid expansion in their market, they
find themselves in the position where they have to move the manufacturing and warehouse
operations to offsite locations to handle the increased demand for their products. The dilemma
facing the executive committee – do they add additional administrative staff for each of the
remote sites along with stand alone key systems; or, do they provide a networked solution to
IP
take advantage of Telenium centralized services to control administrative overhead while
IP
providing a distributed, seamless network solution? They chose the networked Telenium
solution.
This company was able to address the requirement without adding administrative staff at the
remote sites by using a centralized attendant at the main office. ezAttendant is a Windows-
based client application designed to visualize and enhance call processing and handling for the
IP
Telenium system. The ezAttendant application resides on the attendant's personal computer.
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The ezAttendant screen provides visual status of registered Telenium users in the Station
window with the Station Field View showing DSS/Status buttons. These buttons provide more
detailed information on the status of users then available from the DSS/BLF buttons and LCD of
normal multi-button phones by employing icons to denote status: Forward, DND, etc., combined
with station name and number information. The alternative List View includes status icons for all
users in a spreadsheet-style list which can be viewed, edited, searched and used for placing calls.
IP
December, 2005 Vodavi Telenium Product Guide
mobility ▪ presence ▪ collaboration ▪ convergence