Troubleshooting The Network Connection - Datavideo KMU-300 Instruction Manual

4k multi-channel streaming switcher
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1. Connect the NVS-31 MARK IV's stream port to the network via an Ethernet cable.
2. Turn on the KMU-300's power and the NVS-31 MARK IV will also be turned ON in the DHCP
mode by default.
3. Search for the NVS-31 MARK IV device according to the method as detailed in the previous
DHCP section. Once found, log into the user interface on the web browser.
4. Enter the system page by clicking the
"System" tab on the home of the user
interface.
5. In the "Network Setting", disable the DHCP
mode.
6. You will then be allowed to manually enter the static IP address once the DHCP mode is
disabled. The static IP is 192.168.1.200 by default. The subnet mask and default gateway
are 255.255.255.0 and 192.168.1.254 respectively.
Tip: If you forget or lose the IP address, do the following to reset the network settings.
 Turn off the device.
 Press the RECORD and STREAM buttons at the same time then turn ON the power of
the device
 Wait for about five seconds and release the button push as soon as you see the
RECORD and STREAM button LEDs light up.
 The IP address should be the default IP which is 192.168.1.200.

Troubleshooting the Network Connection

Connect the NVS-31 MARK IV to the network and open the IP Finder utility program. Scan
for the device. If not found, it is possible that your network is not assigning IP addresses.
Reasons of this are outlined as follows:
 Router or DHCP server is not connected to the network.
 New devices are blocked by the network administrator.
 Anti-virus software or the firewall blocks the communication.
Solve the problem by trying the following:
 Turn off the router, wait for 10 seconds then turn on the router again.
 Reset the NVS-31 MARK IV to the factory default:
-
Turn off the device.
-
Push the Record and Stream buttons simultaneously while turning on the device's
power.
-
Wait for about five seconds and release the button push as soon as you see the
RECORD and STREAM button LEDs light up.
 Reboot the PC.
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