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Mitel 6915 User Manual

Mitel 6915 User Manual

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Mitel 6915 IP Phone
User Guide
Release 1.9
58016891 REV00
October 2023

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Summary of Contents for Mitel 6915

  • Page 1 Mitel 6915 IP Phone User Guide Release 1.9 58016891 REV00 October 2023...
  • Page 2 ).The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    5.5.1 Ring Tones........................28 5.5.2 Audio Path........................28 5.5.3 Headset..........................30 5.6 Display............................31 5.7 Voice Services..........................32 5.8 Diagnostics..........................32 5.9 Connecting to Wi-Fi on Mitel 6915 IP Phone................33 5.10 Restart............................36 5.11 Configuring and using programmable keys................37 5.11.1 LED Indicator........................38...
  • Page 4 9.2.2 Copying entries to the Personal folder in the Contacts application......... 72 9.2.3 Missed calls indicator.......................72 9.3 Voicemail............................ 73 10 Additional features................76 11 Accessory support................86 11.1 Mitel Wireless LAN Adapter..................... 86 11.2 Analog, DHSG/EHS, and USB headsets................. 87 12 Limited Warranty................89 12.1 Exclusions..........................89 12.2 Warranty repair services......................89...

  • Page 5: What's New

    A new entry level IP phone called Phone features on page 3 Mitel 6915 IP Phone is introduced. TLS 1.3 Support The Mitel 6915 IP phone support TLS 1.3 which encrypts data to provide a more secure communication channel between the IP phones and the Internet...

  • Page 6: Welcome

    The Mitel 6915 IP phone is compatible with the MiVoice Business phone system. About this guide This guide explains how to use the basic features of your new Mitel 6915 IP phone. Not all features listed are available by default. Your System Administrator has the ability to customize many features on this phone.

  • Page 7: Phone Features

    However, depending on your COS options, if a key is programmed past the second page on the 6915 IP phone, you may or may not be able to answer the line when going off hook.

  • Page 8: Installation And Setup

    AC power adapter Sold separately Installation and setup Please refer to the Mitel 6915 IP Phone Installation Guide included with your phone for basic installation and physical setup information. Tips for your comfort and safety 2.5.1 Don’t cradle the handset Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder.

  • Page 9: Adjust The Viewing Angle

    Adjust the viewing angle The stand for your Mitel 6915 IP phone supports two viewing angles (30° and 60°). Adjust the stand to suit your viewing preference. For instructions on how to adjust the stand, see the Mitel 6915 IP Phone...

  • Page 10: Phone Keys

    • Key description • Dialpad keys Key panel The following sections describe the various Mitel 6915 IP phone key functions and how they can help you make and manage your calls and caller information. Goodbye Key LCD Screen Hold Key...

  • Page 11: Key Description

    Softkeys Programmable Keys Voicemail Key Key description The following table describes the keys on the Mitel 6915 IP phone: Description Contacts key- Displays a list of your contacts. For more information, see“Contacts”. Call History key- Displays a list of your missed, outgoing, and answered calls.
  • Page 12 Phone keys Description Volume controls- Adjusts the volume for the ringer, handset, headset, and speakerphone. Press the volume control keys while the phone is ringing to adjust the ringer volume. Pressing these keys during an active call adjusts the volume of the audio device being used (handset, headset, or speaker).

  • Page 13: Dialpad Keys

    Dialpad keys The Mitel 6915 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to make a call (see “Making...
  • Page 14 Phone keys Dialpad Key Description Dials 1 2 ABC Dials 2 When entering text, this key enters A with one press, B with two presses, and C with three presses. 3 DEF Dials 3 When entering text, this key enters D with one press, E with two presses, and F with three presses.
  • Page 15 Phone keys Dialpad Key Description 8 TUV Dials 8 When entering text, this key enters T with one press, U with two presses, and V with three presses. 9 WXYZ Dials 9 When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.
  • Page 16 Uppercase Characters Lowercase Characters P Q R S 7 p q r s 7 T U V 8 t u v 8 W X Y Z 9 w x y z 9 * <SPACE> * <SPACE> # / \ @ # / \ @...

  • Page 17: Getting Started

    Getting started This chapter contains the following sections: • UI overview The Mitel 6915 IP phone must be set up and be configured by the System Administrator prior to its first use. UI overview 4.1.1 Home screen When the phone has successfully booted up and connected to the network, the phone displays theHomescreen.
  • Page 18 Getting started The following table identifies and describes the phone and network status indicators on the Home screen. Icon Description Network Connected - The Network Connected icon displays on the Home screen when the phone is connected to the MiVoice Business call server. Attempting Network Connection - The Attempting Network Connection icon displays on the Home screen when the phone is attempting to...
  • Page 19 Getting started Icon Description Call Forward Always - The Call Forward Always icon displays on the Home screen when the Call Forward feature is enabled using the "Always" condition (as opposed to the "Busy" and "No Answer" conditions). For more information on the Call Forward feature, “Call Forward”.
  • Page 20 Getting started Icon Description Voicemail - The Voicemail icon displays on the Home screen only if you have new messages waiting. To access your voicemail messages, press the (Voicemail) key. For more information on voicemail functionality, see “Voicemail”. Secure Call Icon - If the MiVoice Business System has determined that the call is encrypted end-to-end, a secure call icon appears in the status bar on the Home screen.

  • Page 21: Call Screen

    Getting started If you have six or more programmable keys configured, programmable page indicators are displayed above the softkeys. These dots indicate which of the 2 pages of keys you are on. Press the left and right navigation keys to switch to the other programmable key page. 4.1.2 Call screen During an incoming or outgoing call and when on an active call, all the essential information regarding...

  • Page 22: Screen Saver

    Getting started Icon Description (Blinking) Indicates the call on the prime line is on hold. If the call is on a different line, the applicable line appearance key change to reflect the status of the line as per the following table. Icon Description (Blinking) Indicates the applicable line is ringing...

  • Page 23: Ui Navigation

    Icon Description The count on the screen saver indicates a total of missed calls and voicemail messages. Phone Lock- The phone lock icon displays on the screen saver when the feature is enabled. By programming a Phone Lock key you can lock your phone to prevent the phone from being used or configured.

  • Page 24: Customizing Your Phone

    Display • Voice Services • Diagnostics • Connecting to Wi-Fi on Mitel 6915 IP Phone • Restart • Configuring and using programmable keys You can customize your phone and view your phone status by pressing the (Settings) key, opening the Settings menu.

  • Page 25: Using The Settings Menu

    Customizing your phone Icon Option Audio Display Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. The Log Issue softkey is used to generate a log file that can help Administrators debug issues. You should only press this softkey when requested by your System Administrator.

  • Page 26: Status

    Customizing your phone Note: For more information aboutAdvancedoptions, contact your System Administrator. Status The Status settings in the Settings menu allows you to view your phone’s: • Network General Info: General information regarding your phone’s network settings such as IP address, Wifi IP address, subnet mask, gateway, MAC address, Wifi MAC address, call server IP addresses, TFTP server IP address and port, IPA IP address, DNS values and Connected SSID.
  • Page 27 Customizing your phone Use the up and down navigation keys to scroll the through the following status items: • Network General Info • Network Persistent Data • Network DHCP Info • Network Static QoS • Port Info User Guide...

  • Page 28: Language

    Phone Info To view more information on the selected status item, press the right navigation key and press the down navigation key to scroll through the information. Language The Mitel 6915 IP phone supports the following languages: • English •...

  • Page 29: Call Forward

    Use the up and down navigation keys to choose the applicable screen language. Press the Save softkey to save your changes. Call Forward Call Forward on the Mitel 6915 IP phone allows incoming calls to be forwarded to another destination. You can enable your calls to be forwarded: •...
  • Page 30 Customizing your phone Note: A Call Forward Always programmable key can be created that allows you quickly enable Always mode without having to enter the Call Forward settings menu. For more information on the Call Forward Always programmable key, see “Call Forward Always”.

  • Page 31: Audio

    If both Call Forward Always and DND are enabled, then the DND icon is displayed on the Screen Saver. Audio The Audio setting on the Mitel 6915 IP phone allows you to personalize ring tones, select the initial audio path used when pressing the (Speaker/Headset) key, and enable or disable DHSG headset mode.

  • Page 32: Ring Tones

    5.5.1 Ring Tones There are a total of 20 (10 modern and 10 classic) distinct ring tones available for selection on the Mitel 6915 IP phone. Two different ring tones can be configured for incoming calls from internal numbers and external numbers.
  • Page 33 Customizing your phone Audio path Description Speaker The default setting. When using the handset, pressing the (Speaker/Headset) key on the phone switches to the speakerphone. Pressing (Speaker/Headset) key again switches to the headset (if connected). When using the speakerphone or headset, lift the handset to switch to the handset.

  • Page 34: Headset

    Customizing your phone 5.5.3 Headset The Headset setting allows you to enable DHSG/USB Wireless mode when a DHSG/EHS or a USB Wireless headset is connected to the phone. To enable/disable DHSG headset mode: Press the (Settings) key to enter the Settings menu. Navigate to the Audio >...

  • Page 35: Display

    The Display setting allows you to set the following on your phone: • Brightness Settings: The Brightness Level setting on the Mitel 6915 IP phone allows you to set the amount of light that illuminates the LCD display. • Screen Saver Settings: The Screen Saver Timer setting allows you to configure the amount of time (from 1 to 90 minutes) the phone must be idle before the screen saver starts.

  • Page 36: Voice Services

    (valid values are from Levels 0 (LCD off) to 5 (brightest). Press the Save softkeyto save your changes. Voice Services The Mitel 6915 IP phone can be configured to provide remote workers access to the same rich communications capabilities as in-office workers using Voice Services. Note: Voice Services should be configured by your System Administrator or under his/her direction.

  • Page 37: Connecting To Wi-Fi On Mitel 6915 Ip Phone

    Contact your system administrator for more information. Connecting to Wi-Fi on Mitel 6915 IP Phone The Wi-Fi option in the Settings menu of Mitel 6900 Series IP phones allows you to connect the phone to a Wi-Fi network. The Mitel 6915 IP Phone can be connected to a wireless network using the optional Wireless LAN Adapter.
  • Page 38 Available Networks: Scans and displays a list of available networks within the range of your phone. Select an SSID (that is, the name of a Wi-Fi network, for example, Mitel Secure) from Avail. Net (Available Networks) to connect. If the SSID is secured, a password prompt appears.
  • Page 39 Customizing your phone The connected SSID (Mitel Secure) is listed under Saved Network. If the password you entered is incorrect, a Connection failed alert appears. To reenter the password, select Retry; to cancel the connection attempt, select Cancel. Note: If the password that you entered is incorrect, the phone normally displays the option to retry. In some cases, an incorrect password is accepted by the WLAN adapter but on reboot the Wi-Fi app auto pops up if phones fails on DHCP due to misconfiguration.

  • Page 40: 5.10 Restart

    Customizing your phone No network - The WLAN adapter is not configured or the connected SSID is down. Not Connected - The phone is connected to the WLAN adapter but not connected to MiVoice Business or MiVoice Border Gateway. Connected - The phone is connected to the WLAN adapter and MiVoice Business or MiVoice Border Gateway.

  • Page 41: 5.11 Configuring And Using Programmable Keys

    Your phone will be temporarily out of service during the restart process. 5.11 Configuring and using programmable keys Your Mitel 6915 IP phone has six programmable, multi-function, self-labeling keys allowing you to program and use up to 10 functions. If enabled by your System Administrator, you can program or edit the following functions on the...

  • Page 42: Led Indicator

    Customizing your phone Function Default label Phone Lock Phone Lock Call Forward Always Fwd Always Do Not Disturb Account Code Non Verified Acct Non-Ver Account Code Verified Acct Verified Note: Programming keys using the press-and-hold method is dependent on your Class of Service settings defined for your account on the MiVoice Business call server.

  • Page 43: Other Features

    Customizing your phone Press and hold the applicable programmable key for four seconds. In the Label Name field, enter a label to apply to the key. Note: If necessary, use the ABC 4 softkey to specify uppercase letters or lowercase letters when entering the label and use the Backspace softkey to delete the last character/digit entered.
  • Page 44 Customizing your phone To program a Phone Lock key: Press and hold the applicable programmable key for the configured duration. Press the left navigation key to move to the feature category column. Press the down navigation key to highlight Other Features. Press the right navigation key to move to the Other Features selection column.
  • Page 45 Customizing your phone For example, you can enable settings to forward calls to your voicemail when your phone is busy or unanswered. Then, when you leave your desk, you can quickly enable Call Forward Always to forward calls to another phone, such as your home phone or cell. After you return to your desk and disable Call Forwarding Always, the defaults for busy or unanswered conditions remain active.
  • Page 46 Customizing your phone Note: When Call Forward Always is enabled, it takes precedence over all other types of call forwarding. If Call Forward Always is enabled, then the Call Forward Always icon is displayed on the Screen Saver. If both Call Forward Always and DND are enabled, then the DND icon is displayed on the Screen Saver.
  • Page 47 Customizing your phone Navigate to Do Not Disturb using the down navigation key. With Do Not Disturb highlighted, press the Save softkey. To enable Do Not Disturb: Press the key that you have programmed with Do Not Disturb functionality. When DND is enabled, a (DND) icon is displayed in the status bar and the Do Not Disturb key turns red.
  • Page 48 Customizing your phone your call server. This allows System Administrators the ability to quickly identify groups of calls, which can then be used by different departments for organizational and reporting purposes. The following are the two types of account codes that you can add to a call: •...
  • Page 49 Account Code Verified To program an Account Code Verified key: Press and hold the applicable programmable key for four seconds. Press the left navigation key to move to the feature category column. Press the down navigation key to highlight Other Features. Press the right navigation key to move to the Other Features selection column.

  • Page 50: Making Calls

    Dialing a number • Initiating a callback • Redialing a number This section describes ways to make calls on your Mitel 6915 IP phone, using your handset, speakerphone or headset. Dialing a number First, take the phone off-hook by: •...

  • Page 51: Initiating A Callback

    If the dialed number matches with a contact stored in the Personal, Mobile or Corporate folder in the Contacts application, then the contact name is displayed. The contact name look up is in the following order: Personal Contacts, where respective Personal Contacts name is displayed. Mobile Contacts, where respective Mobile Contacts name is displayed.

  • Page 52: Receiving Calls

    Receiving calls This chapter contains the following sections: • Answering an incoming call • Page switch for incoming calls • Manually forwarding an incoming call When a call is ringing at your extension, the callers name, number, and avatar (if applicable) display on the Call screen.

  • Page 53: Page Switch For Incoming Calls

    Receiving calls Note: The audio path setting you selected in the Settings > Audio > Audio Path menu determines if the call goes to the speakerphone or headset. For more information, see the section “Audio Path”. Note: If the MiVoice Business System has determined that the call is encrypted end-to-end, a secure call icon appears in the status bar on the Home screen.
  • Page 54 Note: The number defined for the Alwaysstate has precedence over the numbers defined for the No Answer states. For more information on how to configure the Call Forward feature, see the section “Call Forward”.

  • Page 55: Handling Calls

    Handling calls This chapter contains the following sections: • Placing a call on hold • Muting the microphone • Transferring a call • Creating a multi-party conference call • Ending calls When you are connected to a call, you can use hard keys on the phone perform various action such as placing a call on hold or muting the microphone.

  • Page 56: Muting The Microphone

    If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. Transferring a call There are two types of call transfers that can be performed on the Mitel 6915 IP phone: Unattended Transfer: •...

  • Page 57: Creating A Multi-Party Conference Call

    Wait for an answer, consult, and then press the Transfer softkey or hang up the handset to complete an attended transfer. Creating a multi-party conference call The Mitel 6915 IP phone supports multiples parties in a conference call. To create a multi-party conference call: User Guide...
  • Page 58 Handling calls Ensure you are on active call with one of the parties with whom you wish to create a conference. Press the Add User softkey. The active call is placed on hold. Enter the conference target’s number. Wait for an answer, consult, and then press the Join Calls softkey to create the three-way conference call.

  • Page 59: Ending A Conference And Transferring Remaining Parties

    Ending a conference and transferring remaining parties The Mitel 6915 IP phone allows a host to easily leave a conference call without disrupting the connection of the other remaining parties. If you are the host of a conference call and want to leave the conference, press the Leave Call softkey on the phone.

  • Page 60: Managing Calls

    Call History • Voicemail The Mitel 6915 IP phone has several features that make it easier to manage calls. Three of the main call management features include the Contacts application, the Call History application, and Voicemail. Contacts TheContactsapplication is your personal phone book and directory, conveniently stored within your phone.
  • Page 61 Managing calls Press the (Contacts) key. You can view the list of contacts on the right for each respective contact folder by pressing the up and down navigation keys. Note: If any of the folders are empty, a "Directory empty" message displays on screen. Press the right navigation key to move to the contact selection column.
  • Page 62 Managing calls 9.1.1.1 Performing a search Search functionality is applied to your Personal contact folder and your Corporate contact folder if your corporate directory is configured to be cached. Note: If you do not see a number indicating the amount of contacts beside your Corporate folder, your corporate directory is configured to be non-cached.

  • Page 63: Personal Folder Features

    Managing calls When matches are found, navigate to the contact entry and perform your desired action. 9.1.1.2 Dialing from the Contacts application Dialing can be performed by manually navigating to the contact, selecting a phone number (if the contact has more than one) and then by picking up the handset, or by pressing the Dial softkey, Select button (Speaker/Headset) key.
  • Page 64 Managing calls From the Personal folder you can search for a personal contact, place a call to the selected personal contact, add new personal contacts, delete all personal contacts, delete individual personal contacts, or edit existing personal contacts. You can also view contact details (e.g. avatar, name, and numbers) by navigating to the contact card.
  • Page 65 Managing calls With Number highlighted, press the right navigation key to move to the number type tab. Use the left and right navigation keys to switch the type of number to either Work, Home, or Mobile. Press the down navigation key to move to the number input field and enter the number of the personal contact using the dialpad keys.
  • Page 66 Managing calls Use the navigation keys to highlight the contact you want to edit. Press the right navigation key to view the contact card for the selected contact and press the Edit softkey. Use the navigation keys to navigate through the various tabs and fields and edit any information using the dialpad keys.
  • Page 67 Managing calls Press the Delete softkey. A delete all confirmation message appears on screen. Press the Yes softkey to delete all contacts from your Personal folder. Note: Press the No softkey to cancel the delete process. 9.1.2.4 Deleting a contact from the Personal folder To delete contacts from your Personal folder: Press the (Contacts) key.

  • Page 68: Corporate Folder Features

    Managing calls Highlight the applicable contact and press the Delete softkey. A delete confirmation message appears on screen. Press the Yes softkey to delete the selected contact from your Personal folder. Note: Press the No softkey to cancel the delete process. 9.1.3 Corporate folder features The Corporate folder contains the contacts that are available through your corporate LDAP directory.
  • Page 69 Managing calls Cached: Contacts are cached on the phone and are viewable as a list in the Corporate contact folder upon entering the Contacts application. You can scroll up and down to view your list of corporate contacts. Performing a basic search applies to both the Personal and Corporate contacts folders. Non-cached: Contacts are not cached on the phone and therefore contacts are not available until you perform a lookup in the Corporate contact folder.
  • Page 70 Managing calls Press the (Contacts) key. Press the down navigation key to select theCorporatefolder. Press theSearchsoftkey to enter the search bar. Using the dialpad keys, enter all or the first few letters of the contact's last name in the search field. Alternately, you can enter all or the first few letters of the contact's last name followed by a space and all or the first few letters of the contact's first name and then press theSearchsoftkey.
  • Page 71 Managing calls If matches are found, navigate to the contact entry and perform your desired action. 9.1.3.2 Copying a Corporate contact to the Personal folder To copy a contact in yourCorporatefolder to yourPersonalfolder: Press the (Contacts) key. For non-cached corporate directories, perform a search as detailed in“Performing a search on a non- cached Corporate contact folder”...

  • Page 72: Call History

    Managing calls Call History TheCall Historyapplication is a stored log of all your calls. You can view details of all your outgoing and received calls as well as any calls that were unanswered or missed. Your telephone logs the type of call, information regarding the remote party (name, number, and avatar), and the time of the call.

  • Page 73: Deleting Entries From The Call History Application

    Managing calls Press the (Call History) key. You can view the list of call entries on the right for each respective type of call by pressing the up and down navigation keys. Press the right navigation key to move to the call entry column. From this column, you can use the up and down navigation keys to scroll through the call entries.
  • Page 74 Managing calls Press the (Call History) key. Use the navigation keys to highlight the My Phone call type folder. Press the Delete softkey. A delete all confirmation message appears on screen. Press the Delete softkey again to delete all entries in the Call History application. Note: Press the Cancel softkey to cancel the delete process.
  • Page 75 Managing calls Press the Delete softkey. A delete all confirmation message appears on screen. Press the Delete softkey again to delete all entries in the selected call type folder. Note: Press the Cancel softkey to cancel the delete process. To delete individual entries from a call type folder: Press the (Call History) key.

  • Page 76: Copying Entries To The Personal Folder In The Contacts Application

    Press theAdd Contactsoftkey. A copy confirmation message is displayed. 9.2.3 Missed calls indicator The Mitel 6915 IP phone has a missed calls icon located on the status bar that indicates the number of calls that went unanswered. User Guide...

  • Page 77: Voicemail

    Managing calls As the number of unanswered calls increment, the information associated with the calls are stored in the Call History application under the Missed call folder. When the user accesses the Missed call folder, the missed call indicator on the Home screen is removed. Note: Missed calls are also indicated on the screensaver.
  • Page 78 Note: Voicemail functionality must be configured by your System Administrator. When voicemail functionality is enabled, the MWI LED on the Mitel 6915 flashes red and the (Voicemail) icon displays on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing theVoicemailkey.
  • Page 79 If your phone is idle, press theCallsoftkey. When you are connected to your message center, follow the audio prompts to perform any applicable actions. Note: For more detailed information on voicemail features and functionality, see theMitel MiVoice Business Voice Mail User Guide.

  • Page 80: Additional Features

    Additional features The following features are available using feature keys only if your System Administrator has defined a programmable key or softkey with the respective functionality on your phone. When configured on a programmable key, icons are displayed beside the label indicating type of functionality. When a generic ON/OFF icon or a custom ON/OFF icon (such as those displayed for DND, Make Busy, Phone Lock, Call Fwd Always, Night Service, and Record a Call) is displayed, the key acts as a toggle to enable and disable the respective feature.
  • Page 81 Additional features Feature Description Icons Type Auto Answer Auto-Answer lets you Toggle ON/OFF automatically answer calls that ring your Prime line. Call Fwd Always Call Fwd Always is used Toggle ON/OFF to redirect all incoming calls to an alternate number. Call Fwd Busy Call Fwd Busy is used to Toggle ON/OFF...
  • Page 82 Additional features Feature Description Icons Type Call Fwd No Answer Call Fwd No Answer is Toggle ON/OFF used to redirect both incoming internal and external calls to an alternate number when you do not answer. Call Park and Call Park - Call Park allows you to Toggle ON/OFF Retrieve...
  • Page 83 Additional features Feature Description Icons Type DSS/Busy Lamp You can use the Busy Line States Non-Toggle Lamp Field feature to monitor the status of single-line sets, single- member lines, key system lines, multicall Broadcast Groups, and Hot Desk users. Emergency Call The Emergency Call Toggle ON/OFF Notification key allows...
  • Page 84 Additional features Feature Description Icons Type Group Presence Group Presence allows Toggle ON/OFF members of call groups (Hunt, ACD, Ring, Personal Ring, and Multi-device User) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group.
  • Page 85 Additional features Feature Description Icons Type Make Busy The Make Busy feature Toggle ON/OFF ensures an ACD extension does not receive ACD calls when the agent is unavailable. The ACD extension remains in the Make Busy state until an agent deactivates it.
  • Page 86 Additional features Feature Description Icons Type Night Answer Night Answer lets you Toggle ON/OFF send your calls to another location when the system is in Night Service. Night Service Indication Night Service switches Toggle ON/OFF the system from day service to night service and vice versa.
  • Page 87 Additional features Feature Description Icons Type Phone Lock The Phone Lock feature Toggle ON/OFF locks a set, preventing access to the majority of features, with the following exceptions: unlocking the set via a user PIN, Hot Desk Login and Logout support, and Emergency Call Notification support.
  • Page 88 Additional features Feature Description Icons Type Single Line The Single Line feature is Line States Non-Toggle used to set the prime line as a single line, whereby it is dedicated to one phone only. Specific Group Alert A Specific Group Non-Toggle Alert key normally appears only on an ACD...
  • Page 89 Feature Description Icons Type User Speedcall - Private A private User Speedcall Non-Toggle is a User Speedcall that is considered private, whereby Caller ID information is not displayed in the phone’s call history.

  • Page 90: Accessory Support

    The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your Mitel 6915 IP phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is software transparent meaning no changes to drivers, management tools, or applications are needed.

  • Page 91: 11.2 Analog, Dhsg/Ehs, And Usb Headsets

    • IEEE 802.1X EAP-PEAP, EAP-TLS, EAP-TTLS, EAP-FAST, EAP-LEAP Note: For information how to install and set up your Mitel Wireless LAN Adapter, see the Mitel Wireless LAN Adapter Setup Guide. 11.2 Analog, DHSG/EHS, and USB headsets The Mitel 6915 IP phone accepts analog and DHSG/EHS headsets through the modular RJ22/RJ45 port on the back of the phone or USB headsets through the USB port.
  • Page 92 Contact your System Administrator for questions regarding supported headsets or refer to the MiVoice Business Release 8.0 Release Notes. Headsets connected to the Mitel 6915 IP phone are limited in functionality to answering, ending, and muting calls. Additional headset features (such as rejecting calls) are not supported and will cause unexpected behavior (e.g.

  • Page 93: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.

  • Page 94: 12.3 After Warranty Service

    This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...
  • Page 95 Copyright 2023, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of mitel.com Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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