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Solving Problems
❏ Windows 7
Click the start button, and select Control Panel > View devices and printers in Hardware and Sound
or Hardware.
❏ Windows Vista
Click the start button, and select Control Panel > Printers in Hardware and Sound.
❏ Windows XP
Click the start button, and select Settings > Control Panel > Printers and Other Hardware > Printers
and Faxes.
User authentication failed when a fax is sent from a computer.
Solutions
Set the username and password in the printer driver. When sending a fax from a computer when the
security function that allows administrators to restrict users from changing the printer's fax function is
set, user authentication is performed with the username and password set in the printer driver.
There are some problems with fax connection and fax settings.
Solutions
Try the resolutions for fax connection and fax settings.
Cannot Send and Receive Faxes (Mac OS)
Make sure the computer and the printer are connected correctly. The cause and solution to the problem differ
depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏ The printer is not recognized over a network connection
"Cannot connect to a Network" on page 189
❏ The printer is not recognized using a USB connection
"The Printer Cannot Connect by USB (Mac OS)" on page 192
Check the following if a connection has been established.
❏ The printer is recognized, but printing cannot be performed.
"Cannot Print Even Though a Connection has been Established (Mac OS)" on page 192
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The Printer Does Not Work as Expected
>
Cannot Send or Receive Faxes
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