Microsoft Teams /Skype For Business Specific Problems - Dell P3424WEB User Manual

Microsoft Teams
®
problems
Problem
The Teams
button is not
working
The
Hookswitch
button is not
working
The Mute
button is not
working
Webcam no
image
/Skype for Business
®
What you
experience
Short press
on the Teams
button does not
bring up Teams
application to the
foreground
Short press on
the Hookswitch
button does not
answer call
Press on the
Mute button
does not mute
and unmute
microphone
Webcam no
image when
using Skype for
Business (SfB)
Possible solutions
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Ensure that the Teams application is signed in
and is already running at the background. The
Teams button's LED will light in static white.
• Ensure that the Teams account is provisioned/
setup as 'Teams Only' mode. The tenant
administrator should enable the account to
'Teams Only' mode.
• Teams button will only work with Teams
application in 'Teams Only' mode. Setting
might vary in corporate environment, resulting
in Teams button not working on the monitor.
Please check with your system administrator.
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Ensure that the Teams account is provisioned/
setup as 'Teams Only' mode. The tenant
administrator should enable the account to
'Teams Only' mode.
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Ensure that the Mute button's LED will go dark
(indicates microphone unmuted).
• Ensure that the Teams account is provisioned/
setup as 'Teams Only' mode. The tenant
administrator should enable the account to
'Teams Only' mode.
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Select 'DELL Monitor RGB Webcam' as the
camera in Skype Video Device setting.
specific
®
Troubleshooting | 111