Dell P3424WEB User Manual page 110

Problem
Notebook not
charging via
USB-C
Notebook
cannot power
on
The wireless
mouse does not
work smoothly
and pauses.
Black screen
shows up on
monitor after
Mac book
restarting
system under lid
closing.
110 | Troubleshooting
What you
experience
Notebook ≥ 180W
not charging
when connected
to P3424WEB
monitor USB-C
port
When the
Notebook battery
is at 0%, Notebook
cannot power on
when connecting
USB-C cable to
monitor.
Connect USB
up-stream cable
to the DUT. More
than one meter
away, 2.4Ghz
mouse does not
work.
When you close
the lid of your Mac
book and restart
your Mac book,
the monitor will
show black screen.
Possible solutions
• Connect the Notebook with Power adaptor
• Connect the Notebook with Power adaptor
• Workaround:
a) connect to Quick Access Port
b) Connect USB 2.4Ghz dongle via USB-A
Male to Female cable (0.5M)
• Move the mouse or hit the keyboard to wake
up the Mac book.
• Turn on the monitor setting of fast wakeup,
Personalize -> Fast Wakeup -> on.