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Problem
The wireless
mouse does not
work smoothly
and pauses.
Black screen
shows up on
monitor after
Mac book
restarting
system under lid
closing.
Microsoft
Teams
®
problems
Problem
The Teams
button is not
working
What you
experience
Connect USB
up-stream cable
to the DUT. More
than one meter
away, 2.4Ghz
mouse does not
work.
When you close
the lid of your Mac
book and restart
your Mac book,
the monitor will
show black screen.
/Skype for Business
®
What you
experience
Short press
on the Teams
button does not
bring up Teams
application to the
foreground
Possible solutions
• Workaround:
a) connect to Quick Access Port
b) Connect USB 2.4Ghz dongle via USB-A
Male to Female cable (0.5M)
• Move the mouse or hit the keyboard to wake
up the Mac book.
• Turn on the monitor setting of fast wakeup,
Personalize -> Fast Wakeup -> on.
Possible solutions
• Ensure that the USB upstream cable (Type-A
to Type-B or Type-C to Type-C) is connected
from the PC to the monitor.
• Ensure that the Teams application is signed in
and is already running at the background. The
Teams button's LED will light in static white.
• Ensure that the Teams account is provisioned/
setup as 'Teams Only' mode. The tenant
administrator should enable the account to
'Teams Only' mode.
• Teams button will only work with Teams
application in 'Teams Only' mode. Setting
might vary in corporate environment, resulting
in Teams button not working on the monitor.
Please check with your system administrator.
specific
®
Troubleshooting
|
117
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