Warranty - UMAX Technologies Astra 2000U Owner's Manual

Warranty

One Year Limited Warranty
UMAX Technologies, Inc. (UMAX) warrants this hardware product against defects in
material and workmanship for a period of ONE (1) YEAR from the original date of purchase.
Should any defect(s) be discovered, the product may be returned either to the manufacturer or
an authorized UMAX service center. If you are returning product for repair, please be sure to
do the following:
1) Call UMAX Technical Support Mon-Fri during regular business hours at (214) 739-1915
and obtain an RMA (Return Merchandise Authorization) number.
2) Clearly write your RMA number on the OUTSIDE of the box or package next to the
shipping label.
3) Include a copy of the bill of sale with the returned product.
4) Unless otherwise instructed, do not return any manuals or software when returning items
for repair.
5) All scanners and transparency adapters need to be locked or restrained prior to transport.
Failure to lock or restrain these items could cause serious damage to the product and void the
warranty.
6) Ship to UMAX via a traceable shipping method and retain the tracking number.
This warranty is only valid within the boundaries and territories of the USA and Canada.
UMAX is not responsible for costs incurred due to shipping, insurance, customs, or duties.
UMAX is not responsible for non-traceable packages or packages shipped without a valid
RMA number on the outside of the package.
This warranty does not apply if the product has been damaged by an accident, electrical fault,
through misuse or abuse. If the product has been altered without written authorization by
UMAX, the warranty will not be applicable.
This warranty applies only to hardware products manufactured by or for UMAX. Warranted
products must bear the "UMAX" brand name, tradename, or logo. The aforementioned
warranty and remedies are exclusive, and in lieu of all others, whether oral, written,
expressed or implied. UMAX specifically disclaims any and all implied warranties of
merchantability and fitness for a particular purpose.
UMAX is not responsible for incidental or consequential damages resulting from any breach
of warranty. UMAX is not responsible under any other legal theory, including, but not
limited to lost profits, and any cost of recovering reprogramming or reproducing any program
or data stored in or used with UMAX products.
For more warranty information, please call UMAX at (214) 739-1915.
Warranty Service
If your UMAX product needs to be returned for repair, you must contact UMAX technical
support or your reseller in Canada prior to shipment for an RMA number before sending in
the product. The RMA number is a Return Merchandise Authorization number. UMAX and
UMAX Authorized Service Centers will refuse all shipments without a proper RMA number.
The RMA number MUST be printed on the outside of the box or package next to the
shipping label. All scanners and transparency adapters must be locked or restrained prior to
transport. Failure to lock or restrain these items could cause serious damage to the product
and void the warranty.
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