Warranty - Kohler Underscore K-1835-H2-0 Installation And Care Manual

Troubleshooting (cont.)
Symptoms
19. Backjets do not pulse.
Troubleshooting the Effervescence Jets
Symptoms
20. Effervescence ports do not
work.
21. Effervescence ports do not
bubble.
Troubleshooting the Chromatherapy Lights
Symptoms
22. Chromatherapy lights do
not work.

Warranty

ONE-YEAR LIMITED WARRANTY
KOHLER plumbing products are warranted to be free of defects in material and workmanship for one year
from date of installation.
Kohler Co. will, at its election, repair, replace or make appropriate adjustment where Kohler Co. inspection
discloses any such defects occurring in normal usage within one (1) year after installation. Kohler Co. is not
responsible for removal or installation costs. Use of in-tank toilet cleaners will void the warranty.
To obtain warranty service contact Kohler Co. either through your Dealer, Plumbing Contractor, Home
Center or E-tailer, or by writing Kohler Co., Attn.: Customer Care Center, 444 Highland Drive, Kohler, WI
53044, USA, or by calling 1-800-4-KOHLER (1-800-456-4537) from within the USA and Canada, and
001-800-456-4537 from within Mexico, or visit www.kohler.com within the USA, www.ca.kohler.com from
within Canada, or www.mx.kohler.com in Mexico.
1194657-2-B
Probable Causes
B. Backjet butterfly valve does not
open.
C. Not enough water in whirlpool.
D. User keypad does not work.
E. Power from pump motor to
control is off.
F. Backjet pipe is blocked.
G. Switch wire from switch to
control is disconnected.
A. Pulse cannister does not work.
Probable Causes
A. Whirlpool pump is not
operating.
B. Butterfly valve does not work.
C. Pump does not work.
D. Control does not work.
A. Air intake on suction line is
blocked.
B. Water flow is too low.
Probable Causes
A. Loose, disconnected or damaged
wiring/connections.
B. Control does not work.
16
Recommended Action
B. Check for loose connections or
wires leading from backjet pulse
cannister to control. Replace backjet
pulse canister or control if
necessary.
C. Fill whirlpool so water level
sensors are covered.
D. Replace user keypad.
E. Check for loose connections or
wires leading from pump motor to
control.
F. Remove blockage.
G. Reconnect or replace switch wires
that use modular plug.
A. Check for loose connections or
wires leading from pulse cannister
to control. Replace pulse canister or
control if necessary.
Recommended Action
A. Turn on pump.
B. Replace butterfly valve.
C. Refer to the Service Manual to
troubleshoot the system.
D. Replace control.
A. Remove blockage.
B. Increase water flow.
Recommended Action
A. Check wiring for proper
connections. Replace wiring if
necessary.
B. Replace control.
Kohler Co.