Kohler Underscore K-1835-H2-0 Installation And Care Manual page 15

Troubleshooting (cont.)
Symptoms
12. Noisy operation.
13. Remote control (if
equipped) does not work.
Troubleshooting the Neckjet System
Symptoms
14. Keypad does not respond
when neckjet mode is
selected.
15. Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is flashing.
16. Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is NOT flashing.
17. Water flows from neckjets,
but neckjets do not pulse.
Troubleshooting the Backjet System
Symptoms
18. Backjets do not operate.
Kohler Co.
Probable Causes
B. Heater has turned off either
manually or automatically.
C. Wiring from heater to control is
loose, disconnected or damaged.
D. Heater does not work.
E. Control does not work.
A. Pump banding straps have not
been cut.
B. Dry or dislodged jet O-ring
(squeal).
A. Batteries improperly installed or
dead.
B. Antenna on wiring harness is
damaged.
C. Remote control not
programmed correctly.
D. Remote control does not work.
E. Control does not work.
Probable Causes
A. User keypad does not work.
A. Pillow is not installed.
B. Reed switch does not work.
C. Wiring harness from neckjet to
control is loose, disconnected or
damaged.
A. Neckjet line is blocked.
B. Wiring harness from neckjet to
control is loose, disconnected or
damaged.
C. Butterfly valve does not work.
D. Control does not work.
A. Wiring harness from neckjet
pulse cannister to control is
loose, disconnected or damaged.
B. Pulse cannister does not work.
C. Control does not work.
Probable Causes
A. Whirlpool pump is not
operating.
15
Recommended Action
B. Turn heater on.
C. Check wiring for proper
connections.
D. Replace heater.
E. Replace control.
A. Cut pump banding straps with tin
snips.
B. Remove jet, replace and lubricate
O-ring, and reinstall jet.
A. Replace batteries.
B. Replace wiring harness.
C. See remote control Homeowners
Guide or whirlpool Service
Manual.
D. Replace remote control.
E. Replace control.
Recommended Action
A. Replace the user keypad.
A. Make sure pillow is properly
attached to the neckjet body.
B. Check reed switch wiring and
replace if necessary.
C. Check wiring for proper
connections. Replace wiring
harness if necessary.
A. Disconnect neckjet hoses and
remove blockage.
B. Check wiring for proper
connections. Replace wiring
harness if necessary.
C. Replace the butterfly valve.
D. Replace control.
A. Check wiring for proper
connections. Replace wiring
harness if necessary.
B. Replace the butterfly valve.
C. Replace control.
Recommended Action
A. Turn on pump.
1194657-2-B