Customer Acceptance - BenQ VM2221 Product Service Manual

Customer Acceptance

1.0 SCOPE
This document establishes the general workmanship standards and functional Acceptance criteria for LCD
TV model V42L Produced by BenQ Inc.
2.0 PURPOSE
The purpose of this publication is to define a procedure for inspection of the LCD TV by means of a
customer acceptance test, the method of evaluation of defects and rules for specifying acceptance levels.
3.0 APPLICATION
The "Customer Acceptance Criteria" is applicable to the inspection of the LCD TV, completely packed and
ready for dispatch to customers. Unless otherwise specified, the customer acceptance inspection should be
conducted at manufacturer's site.
4.0 DEFINITION
The "Customer Acceptance Criteria" is the document defining the process of examining, testing or
otherwise comparing the product with a given set of specified technical, esthetic and workmanship
requirements leading to an evaluation of the "degree of fitness for use", including possible personal injury
or property damage for the user of the product.
5.0 CLASSIFICATION OF DEFECTS
The defects are grouped into the following classes:
5.1 Critical defect
A critical defect is a defect that judgment and experience indicate is likely to result in hazardous or
unsafe conditions for individuals using, maintaining or depending upon the product.
5.2 Major defect
A major defect is a defect, other than critical that is likely to result in failure, or to reduce materially the
usability of the product for its intended purpose.
5.3 Minor defect
A minor defect is a defect that is not likely to reduce materially the usability of the product for its
intended purpose, or is a departure from established standards having little bearing on the effective use
of operation of the product.
Note: If BenQ defect undefined failure, and it judged that is reduce the merchandise ability,
BenQ CM Inform this defect. After that parties make communication and decide how to solve.
6.0 CLASSIFICATION OF DEFECTIVES
A defective is a product, which contains one or more defects. The defective will be classified into following
classes:
6.1 Critical defective
A critical defective contains one or more critical and may also contain major and/or minor
defects.
6.2 Major defective
A major defective contains one or more defects and may also contain minor defects but contains
no critical defect.
6.3 Minor defective
A minor defective contains one or more minor defects but contains no critical and major
defects.
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