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Creative Blaster Modem Getting Started Manual

Creative modem getting started guide
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  • Page 2: Getting Started

    Creative Modem Blaster V.92 External DE5721 Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the written permission of Creative Technology Ltd.
  • Page 3 OR USE THE SOFTWARE. PROMPTLY RETURN, WITHIN 15 DAYS, THE SOFTWARE, ALL RELATED DOCUMENTATION AND ACCOMPANYING ITEMS TO THE PLACE OF ACQUISITION FOR A REFUND. This is a legal agreement between you and Creative Technology Ltd. and its subsidiaries (“Creative”).
  • Page 4 Software (including any portions or copies thereof) to Creative. The license will also terminate automatically without any notice from Creative if you fail to comply with any term or condition of this Agreement. You agree upon such termination to return the Software (including any portions or copies thereof) to Creative.
  • Page 5 PRODUCT RETURNS If you must ship the Software to Creative or an authorized Creative distributor or dealer, you must prepay shipping and either insure the Software or assume all risk of loss or damage in transit.
  • Page 6 California (except to the extent federal law governs copyrights and federally registered trademarks). This Agreement is the entire agreement between us and you agree that Creative will not have any liability for untrue statement or representation made by it, its agents or anyone else (whether innocently...
  • Page 7 Software acquired in the EU. This Agreement is the entire agreement between us, and you agree that Creative will not have any liability for any untrue statement or representation made by it, its agents or anyone else...
  • Page 8 Creative disclaims any liability with regard to any illegal use of the Creative product and Creative shall in no event be liable with regard to the origin of any data stored in a compressed audio file.
  • Page 9 Contents...

  • Page 10: Table Of Contents

    Contents Important Safety Instructions Power Source... ii Cleaning... ii Damage requiring Servicing... ii Servicing... ii Introduction Before You Begin... iv About Your Modem Back Panel... 1-1 LED Display... 1-2 Installing Hardware Installing Software Before You Begin... 3-2 Installing Drivers in Windows 98 SE/Me ... 3-2 Testing the Installation in Windows 98 SE/Me ...
  • Page 11 Knowledgebase* ... C-2 eMail ... C-2 Driver/Firmware ... C-2 Product Documentation ... C-2 Telephone ... C-2 Registering your Product ... C-3 Product Returns... C-3 Returning your Product for Repair/Replacement... C-4 Shipping Tariffs... C-4 Limited Warranty ... C-5 Creative Technical Support Centres...

  • Page 12: Important Safety Instructions

    Important Safety Instructions...

  • Page 13: Power Source

    Important Safety Instructions Power Source This product is specially designed for operation within the electrical range(s) specified on the provided power adapter. Any usage outside of these ranges is at your own risk. If you are not sure of the type of power supply to your home, consult your product dealer or local Power Company.

  • Page 14: Introduction

    Introduction...

  • Page 15: Before You Begin

    Introduction This product is in compliance with the essential requirements and other relevant provisions of R&TTE Directive 1999/5/EC. Before You Begin This section contains information you should know before using this manual. Read the information carefully before proceeding further. Recording Model Your modem has a model number.

  • Page 16: Document Conventions

    Document This manual uses the following conventions to help you locate and identify the information that you need. Conventions Table i: Document conventions Text Element This notepad icon indicates information that is of particular im- portance and should be considered before continuing. This alarm clock icon indicates that failure to adhere to direc- tions may result in loss of data or damage to your system.

  • Page 17: About Your Modem

    About Your Modem...

  • Page 18: Back Panel

    About Your Modem Back Panel To find out more about getting your modem quickly connected, see Chapter 2, “Installing Hardware”. On/Off switch Telephone Line jack RS232 Connector Power Adapter Connector Figure 1-1 The jacks and connectors on your Modem. About Your Modem 1-1...

  • Page 19: Led Display

    LED Display Modem Ready or Self-Test in progress High Speed Carrier Detect Off Hook Send Data Reveive Data Terminal Ready Auto Answer Power On About Your Modem 1-2...

  • Page 20: Installing Hardware

    Installing Hardware...

  • Page 21: Step 1: Connect To The Telephone Line

    Installing Hardware Step 1: Connect to 1. Locate the most conveniently-located telephone wall outlet. 2. If a phone is already connected to it, unplug the telephone cable from the wall outlet. the telephone line 3. Connect the supplied telephone cable from the wall outlet to your modem’s Telephone Line jack. Power adapter cable (provided) Telephone cable...
  • Page 22 Notes on To ensure that the modem works properly, note that: Telephone Lines Your modem cannot be used on “party lines”, nor can it be used on toll or coin-operated lines. Contact your local telephone company for help if you are not sure about the suitability of your telephone line.

  • Page 23: Installing Software

    Installing Software...
  • Page 24 Installing Software This chapter is organized as follows: Installing Drivers in Windows 98 SE/Me Testing the Installation in Windows 98 SE/Me Installing Drivers in Windows 2000 Testing the Installation in Windows 2000 Installing Drivers in Windows XP Testing the Installation in Windows XP •...

  • Page 25: Before You Begin

    Before You Begin After connecting your modem, if you see the Add New Hardware Wizard dialogue box, click the Cancel button. Proceed with the driver installation for your OS. Installing Drivers 1. Insert the Installation CD into the CD-ROM drive. 2.

  • Page 26: Installing Drivers In Windows 2000

    5. Click the More Info button to display the response status of your modem. You should see a dialogue box similar to Figure 3-2. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device. To resolve the conflict, you must change the settings of your modem.

  • Page 27: Testing The Installation In Windows 2000

    2. In the Control Panel window, double-click the Phone and Modems icon. Installation in 3. In the Creative Modem Blaster V.92 DE5721 Properties dialogue box, click the Diagnostics tab. Windows 2000 4. Click the Query Modem button to display the response status of your modem.

  • Page 28: Installing Drivers In Windows Xp

    Installing Drivers 1. When the Found New Hardware wizard (Figure 3-5) appears click Cancel. in Windows XP 2. Insert the Installation CD into the CD-ROM drive. 3. Click Start -> Run. 4. When a dialogue box similar to Figure 3-6 appears, click the Browse button and locate the file UIUSetup.exe in E:\Drivers\WinXP (where E: is your CD-ROM drive).

  • Page 29: Testing The Installation In Windows Xp

    2. Click the Phone and Modem Options icon. Installation in 3. Click the Modems tab. Windows XP 4. Click Creative Modem Blaster V.92 DE5721 and then click the Properties button. 5. When the dialogue box similar to Figure 3-7 appears, click the Diagnostics tab.

  • Page 30: Installing Netwaiting

    Installing In order to use the Modem On Hold functions, you must install NetWaiting. Modem On Hold is supported in Windows 98 SE, Me, 2000 and XP. NetWaiting 1. Click Start -> Run 2. When a dialogue box similar to Figure 3-8 appears, click the Browse button and locate the file Setup.exe in E:\Netwaiting.

  • Page 31: Using Modem-On-Hold

    Using Modem-on- 1. If a call comes in while you are on the Internet, a dialogue box similar to Figure 3-10 appears, asking you Hold if you want to answer the call. 2. Click the OK button. Your phone line needs to be Call Waiting enabled to support Modem-on-Hold.

  • Page 32: Fax Talk Communicator

    Fax Talk Fax Talk Communicator transforms your PC and modem into a sophisticated communications centre. Whether you're at home, in the office, or on the road, FaxTalk Communicator is designed to be powerful, Communicator easy-to-use, and provide a wide array of features to save you time and make you more productive. Figure 3-12 Installing Software 3-9...

  • Page 33: Uninstalling Modem Drivers

    Uninstalling Modem Drivers...
  • Page 34 Uninstalling Modem Drivers This chapter is organized as follows: Uninstalling the Modem in Windows 98 SE Uninstalling the Modem in Windows Me Uninstalling the Modem in Windows 2000 Uninstalling the Modem in Windows XP Uninstalling Modem Drivers 4-1...

  • Page 35: Uninstalling The Modem In Windows 98 Se

    Add/Remove Programs Properties dialogue box Windows 98 SE appears. 3. Click the Install/Uninstall tab, and then click Creative Modem Blaster V.92 DE5721. 4. Click the Add/Remove button. 5. Click the OK button. 6. Turn off your computer and disconnect the modem from your system.

  • Page 36: Uninstalling The Modem In Windows Me

    Modem in Add/Remove Programs Properties dialogue box Windows Me appears. 3. Click the Install/Uninstall tab, and then click Creative Modem Blaster V.92 DE5721. 4. Click the Add/Remove button. 5. Click the OK button. 6. Turn off your computer and disconnect the modem from your system.

  • Page 37: Uninstalling The Modem In Windows 2000

    Windows 2000 3. When a dialogue box appears, click the Change or Remove Programs button. 4. Click Creative Modem Blaster V.92 DE5721, and then click the Change/ Remove button. 5. Click the Close button. 6. Turn off your computer and disconnect the modem from your system.

  • Page 38: Uninstalling The Modem In Windows Xp

    Windows XP 3. When a dialogue box appears, click the Change or Remove Programs button. 4. Click Creative Modem Blaster V.92 DE5721, and then click the Change/ Remove button. 5. Click the Close button. 6. Turn off your computer and disconnect the modem from your system.

  • Page 39: Modem Features

    Modem Features...
  • Page 40 Modem Features Besides transferring data and accessing online information, your Creative Modem Blaster has the following features: Plug and Play This feature allows you to install your modem easily, as it is automatically configured. Faxes Use your modem to send and receive fax documents. This feature also allows you to configure the modem to serve as a fax-on-demand system by using the software provided.
  • Page 41 Video Conferencing Your modem comes complete with V.90/V.92 standard support, for use with H.32x video conferencing systems. QuickConnect This feature drastically reduces the amount of time it takes for your Modem Blaster to establish a connection with your Internet Service Provider. The characteristics of the last call are saved in your computer, and retrieved for subsequent calls, resulting in a shorter connection time.

  • Page 42: General Specifications

    General Specifications...

  • Page 43: General Features

    General Specifications This appendix lists your modem’s general specifications. General Features Auto Fallback AT Commands Caller ID Data/Fax/Voicemail V.80 for H.324 and H.323 Plug and Play High throughput Virtual UART, DTE rate up to 115,200 bps Signal Quality Monitoring and Auto Retrain Data Features Integrated data, fax, and voice mail modem.
  • Page 44 Fax Features Fax speeds up to 14,400 bps for send and receive. Compatibility with the following fax modem transmission standards: • V.17 (14400 bps) • V.21 Channel 2 (300 bps) • V.27ter (7200 bps) • V.29 (9600 bps) Voice Features Able to record and play voice messages over the telephone line.

  • Page 45: Troubleshooting

    Troubleshooting...

  • Page 46: Problems With Your Modem

    This appendix provides tips and solutions for resolving some of the problems you might encounter with Creative Modem Blaster V.92 External DE5721 either during installation or normal use. Problems with The modem fails to accept commands to dial or answer a call.
  • Page 47 The modem or communications software fails to detect that the remote user has hung up. The modem or communications software relies on the dial tone, busy tone or silence period to detect that a remote user has hung up. This detection may fail due to one of the following reasons: Your local telephone system does not generate the dial or busy tone when the remote user hangs up.

  • Page 48: Resolving Conflicts In Windows 98Se/Me

    Resolving Conflicts To run Device Manager: 1. Click Start -> Settings -> Control Panel. in Windows 2. Click the System icon. The System Properties dialogue box appears. 98SE/ME 3. Click the Device Manager tab. 4. Double-click Modem. 5. Select your modem and click the Properties button. The Properties dialogue box of the modem appears.
  • Page 49 10. Click the Use Automatic Settings check box to select it. If this check box is already selected, you need to go to the Properties dialogue box of the conflicting peripheral device and select the same check box there. 11. Restart your system to allow Windows 2000/XP to reassign resources to your modem and/or the conflicting peripheral device.

  • Page 50: Creative Technical Support

    Creative Technical Support...
  • Page 51 Creative Technical Support At Creative, in addition to giving you the best products, we are committed to supporting you by providing a comprehensive suite of eService options complemented by telephone support. Creative’s eService options outlined below are designed to assist you if you have a question or problem installing or using your Creative product.

  • Page 52: Eservice Options

    Please see “Registering your Product” on page C-4 for more details. Driver/Firmware The Creative web site offers a range of updates and drivers for our products in a variety of operating systems. Product Browse Creative's extensive library of product installation and user manuals to find documentation for your Creative product.

  • Page 53: Registering Your Product

    If, after using the Creative support services, you believe your Creative product to be defective, you should verify the purchase date and take the appropriate action as detailed below: Americas Please refer to “Returning your Product for Repair/Replacement”...

  • Page 54: Returning Your Product For Repair/Replacement

    Outside the United States & the European Union To avoid tariffs when shipping a product to Creative from outside the US or the EU, or from zones with special tax status, you must complete the relevant customs documentation before shipping the product. To ensure delivery, Creative may include charges for return shipment.

  • Page 55: Limited Warranty

    Creative also disclaims any obligation to support products for all operating environments - for example, by ensuring interoperability with future versions of software or hardware.

  • Page 56: Creative Technical Support Centres

    Creative Technical Support Centers Americas - Native Language support provided Country: Address: Telephone: English Creative Labs Inc. 405 742 6622 Technical Support, 1523 Cimarron Plaza, Stillwater, OK 74075 U.S.A. French Creative Labs Inc. 405 742 2385 Support Technique, 1523 Cimarron Plaza, Stillwater, OK 74075 Etats-Unís.
  • Page 57 Creative Technical Support Centers Europe - Native Language support provided Country: Address: Telephone: United Creative Labs (Ireland) Ltd., +353 1 4333200 Kingdom Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Germany Creative Labs (Ireland) Ltd., +353 1 4380000...
  • Page 58 Creative Technical Support Centers Country: Address: Telephone: Austria Creative Labs (Ireland) Ltd., +353 1 4380060 Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Belgium Creative Labs (Ireland) Ltd., +353 1 4333291 Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland.
  • Page 59 Creative Technical Support Centers Country: Address: Telephone: Norway Creative Labs (Ireland) Ltd., +353 1 4333240 Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland. Sweden Creative Labs (Ireland) Ltd., +353 1 4380030 Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland.
  • Page 60 Creative Technical Support Centers Asia Pacific region - Unless otherwise stated, support is in English Country: Address: Telephone: Australia & Creative Labs (Australia) Pty Ltd. Australia Unit 10, Discovery Cove, (02) 9666-6500 Zealand 1801 Botany Road, Banksmeadow, NSW 2019, New Zealand...
  • Page 61 31 International Business Park, Asia-Pacific Creative Resource, countries Singapore 609921, Republic of Singapore Copyright © 2002 Creative Technology Ltd. All rights reserved. Version 1.00 August 2002 Fax: Operating Hours: Web site: (86-10) 6425- 9:00 a.m - 6:00 p.m www.china.creative.com...

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