HP ZHAN 66 Pro G1 Maintenance And Service Manual
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HP ZHAN 66 Pro G1 Maintenance And Service Manual

HP ZHAN 66 Pro G1 Maintenance And Service Manual

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HP ZHAN 66 Pro G1 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ZHAN 66 Pro G1 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................4 Right ..................................4 Left ..................................5 Display ..................................7 Keyboard area ................................ 8 TouchPad ............................. 8 Lights ..............................9 Buttons, speakers, and fingerprint reader ..................10 Special keys ............................11 Action keys ............................
  • Page 8 Heat sink assembly ........................... 63 Display assembly ..........................65 Power cable ............................70 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 71 Using Computer Setup ............................71 Starting Computer Setup ........................71 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ......71 Navigating and selecting in Computer Setup ...................
  • Page 9 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 75 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............75 Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........... 76 Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ..........76 9 Backing up, restoring, and recovering ......................

  • Page 11: Product Description

    Product description Category Description Product Name HP ZHAN 66 Pro G1 Notebook PC Processors 8th generation, Intel® Core™ i7 processor, quad core (8-MB L3 cache, 15 W) i7-8550U, 1.8 GHz/3.7 GHz quad core turbo; Intel UHD Graphics 620 8th generation, Intel Core i5 processors, quad core (6-MB L3 cache, 15 W) i5-8250U, 1.6 GHz/3.4 GHz quad core turbo;...
  • Page 12 Headphone/microphone combo jack RJ-45 (Ethernet, includes link and activity lights) Multi-pin AC port Docking Docking via USB Type-C Keyboard/ Keyboard pointing HP Premium Keyboard devices TouchPad Full-sized, chiclet, spill-resistant keyboard, backlit (select products only) TouchPad requirements Chapter 1 Product description...
  • Page 13 Security lock Integrated fingerprint reader (select models only) TPM 2.0 SLB9670 (Infineon; soldered down) Hardware enforced firmware protection: HP Hardware Root of Trust ANSSI Certified Hardware Root of Trust: Yes Hardware enforced software protection: No Firmware based operating system recovery: No...

  • Page 14: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right Component Description USB Type-C power connector port Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery. –...

  • Page 15: Left

    Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.
  • Page 16 Press in on the card, and then remove it from the memory card ▲ reader. Drive light Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Chapter 2 Components...

  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 18: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Components...

  • Page 19: Lights

    Lights Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 20: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. ● ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ●...

  • Page 21: Special Keys

    Special keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 22: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Switches the screen image among display devices connected to the system.

  • Page 23: Bottom

    ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 24: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, the bottom of a tablet kickstand, inside the battery bay, under the service door, or on the back of the display.

  • Page 25: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Item Description Spare part number Display panel assembly, touch screen NOTE: Non-touch displays are spared only at the subcomponent level. Keyboard (includes cables) No backlight L04645-xxx Backlit L04644-xxx Power button board L02276-001 Top cover L02278-001 TouchPad L02279-001 Speaker assembly L01087-001 Fingerprint reader assembly (includes cable) L01091-001 Card reader board...

  • Page 27: Cable Kit

    Item Description Spare part number 256-GB, PCIe L02284-001 128-GB, SATA-3 L02283-001 (20) Hard drive 1 TB, 5400 rpm, 7 mm 762990-001 500 GB, 7200 rpm, 7 mm 703267-001 (21) Hard drive cover L01083-001 NOTE: The hard drive cover is included in the Hard Drive Hardware Kit. (22) Drive service door L01083-001...

  • Page 28: Display Components

    Display components Item Description Spare part number Display bezel L02281-001 Camera module L01065-001 Display panel (raw) L02286-001 L02287-001 Hinge Kit (includes left and right hinges) L01097-001 Display/camera cable assembly L01095-001 WLAN antennas L01949-001 Display rear cover (includes wireless antennas) L01092-001 Chapter 3 Illustrated parts catalog...

  • Page 29: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit L01084-001 Main service door Fingerprint reader insert (for use in models without a fingerprint reader) Bracket Kit Item Description Spare part number Bracket Kit L01051-001 Fingerprint reader bracket USB reader bracket Plastics Kit...

  • Page 30: Mass Storage Devices

    Mass storage devices Item Description Spare part number Solid-state drive, M.2 512-GB, Turbo Drive L02285-001 256-GB, PCIe L02284-001 128-GB, SATA-3 L02283-001 Hard drive 1 TB, 5400 rpm, 7 mm 762990-001 500 GB, 7200 rpm, 7 mm 703267-001 Hard Drive Hardware Kit, includes: L01083-001 Drive service door Hard drive cover...

  • Page 31: Miscellaneous Parts

    HP Comfort Grip Wireless Mouse 691922-001 HP USB Travel Mouse 757770-001 Cases Top load case 679921-001 Messenger bag 679922-001 Backpack 679923-001 HP keyed cable lock 840158-001 HP Smart AC Adapter dongle, 7.4 mm 734734-001 HP USB Travel Dock 844551-001 Miscellaneous parts...

  • Page 32: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 34: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 35: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 36: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 38: Service Doors

    Service doors Description Spare part number Main service door (included in Plastics Kit) L01084-001 Drive service door (included in Hard Drive Hardware Kit) L01083-001 The bottom of the computer has two service doors. The drive service door only provides access to the hard drive.
  • Page 39 Lift the bottom of the door upward (2), and then remove the door from the computer (3). Reverse these procedures to install the service doors. Component replacement procedures...

  • Page 40: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Move the cursor over Support to display the pull-down menu, and then click Software & drivers. Type your product name, number, or serial number, and then click Find.
  • Page 41 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 42: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Intel Dual Band Wireless-AC 3168 802.11ac, 1×1 Wi-Fi + Bluetooth 4.0 combination adapter 852511-001 Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter 851594-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 43 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 44: Hard Drive

    Hard drive Description Spare part number Hard drives 1 TB, 5400 rpm, 7 mm 762990-001 500 GB, 7200 rpm, 7 mm 703267-001 Hard drive cover (Included in the Hard Drive Hardware Kit) L01083-001 Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 45 Remove the hard drive from the bay (5). To remove the hard drive cover from the hard drive, remove the 4 Phillips M3.0×3.0 screws (1) that secure the bracket to the drive, and then lift the cover off the drive (2). Reverse these procedures to install a hard drive.

  • Page 46: Solid-State Drive

    M.2 solid-state drive Description Spare part number 512-GB, Turbo Drive L02285-001 256-GB, PCIe L02284-001 128-GB, SATA-3 L02283-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight L04645-001 Keyboard, backlit L04644-001 Before removing the keyboard, follow these steps: Shut down the computer.
  • Page 48 Lift the top of the keyboard upward, and then rotate the keyboard until it rests on the palm rest. NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the cables out of the system board connector(s). If applicable, disconnect the backlight cable by lifting the ZIF connector latch (1), and then disconnect the cable from the system board (2).
  • Page 49 Remove the keyboard (5). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 50: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 51: Top Cover

    Top cover Description Spare part number Top cover L02278-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 52 Remove the 6 Torx T8 2.5×5.0 screws from under the keyboard. Disconnect the following cables from the system board: (1) Power button board cable (2) Speaker cable (3) TouchPad board cable (4) Fingerprint reader cable Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 53 To remove the top cover, start prying upward on both sides of the TouchPad (1), and then remove the top cover from the computer (2). NOTE: The top cover may be secured very tightly to the computer. TIP: After disengaging the front of the top cover, the rear near the display may remain connected. If this is the case, lift up on the rear part of the top cover to remove.

  • Page 54: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) L01091-001 Fingerprint reader bracket (included in Bracket Kit) L01051-001 Fingerprint reader insert (included in Plastics Kit; for use in models without a fingerprint reader) L01084-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer.
  • Page 55 Lift the fingerprint reader cable (3) and board (4) to disengage the adhesive that secures them to the top cover, and then remove the board and cable assembly from the top cover. Reverse this procedure to install the fingerprint reader assembly. Component replacement procedures...

  • Page 56: Power Button Board

    Power button board Description Spare part number Power button board L02276-001 Power button board cable (included in Cable Kit) L01082-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 Lift the left side of the board (3), and then pull the board to the left (4) to remove it from under the tab (5). If you need to replace the cable, note the cable routing path inside of the top cover. Reverse this procedure to install the power button board.

  • Page 58: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly L01087-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 59 Remove the speakers from the top cover (3). IMPORTANT: When removing the speakers, make sure the rubber feet (4) and rubber screw gaskets (5) remain attached to the speakers. These parts must be installed with the speakers. Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 60: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly L02279-001 TouchPad assembly cable (included in Cable Kit) L01082-001 Before removing the TouchPad assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 61 Lift the TouchPad off the top cover (4). Reverse this procedure to install the TouchPad assembly. Component replacement procedures...

  • Page 62: Card Reader Board

    Card reader board Description Spare part number Card reader board assembly L02277-001 Card reader board cable (included in Cable Kit) L01082-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Fan

    Description Spare part number L01088-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 64 Lift the fan out of the computer (4). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Hard Drive Cable

    Hard drive cable Description Spare part number Hard drive cable (included in Hard Drive Hardware Kit) L01083-001 Before removing the hard drive cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: Rtc Battery

    RTC battery Description Spare part number RTC battery not spared Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 67: Battery

    Battery Description Spare part number Battery, 4-cell, 48 WHr, 4.21 Ah 851610-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 68: Usb Board

    USB board Description Spare part number USB board L02275-001 USB board cable (included in Cable Kit) L01082-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 Remove the USB board from the computer (4). Reverse this procedure to install the USB board. Component replacement procedures...

  • Page 70: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number System board with processor and 2 GB of discrete graphics: Intel Core i7-8550U processor L02274-xxx Intel Core i5-8250U processor...
  • Page 71 Disconnect the following cables from the system board: (1): Display cable (2): Power connector cable (3): Hard drive connector cable (ZIF) Remove the 2 Torx T8 2.5×4.0 screws (1) that secure the system board to the computer. Lift the bracket from atop the USB-Type C port (2). The USB bracket is available using spare part number L01051-001.
  • Page 72 Pull the system board away from the connectors on the side of the chassis to remove it from the computer (4). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 73: Heat Sink Assembly

    Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink L01086-001 Before removing the heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 74 Lift the heat sink from the system board (2). NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 75: Display Assembly

    Display assembly Non-touch displays are spared only at the subcomponent level. Non-touch assemblies are not spared as whole units. Before disassembling the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 76 Remove the display bezel (5). If it is necessary to remove or replace the display panel, remove the 4 Phillips M2.0×2.0 screws (1) that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connector on the back of the panel.
  • Page 77 Remove the panel (4). To remove the display enclosure, position the computer with the display enclosure lying on a flat surface and the computer upward at a 90 degree angle. Remove the 6 Phillips broad head M2.5×2.5 screws (1) from the bottom of the display hinges and the 2 Phillips M2.0×2.0 screws (2) from the top of the display hinges.
  • Page 78 To remove the display hinges and brackets, remove the 4 Torx T8 2.5×4.0 screws (1) that secure the hinges to the computer, and then slide the hinges toward each other to remove them (2). If it is necessary to replace the WLAN antennas, peel the antennas from the display enclosure (1), remove the cables from the clips in the sides of the enclosure (2), and then lift the cables and antennas from the enclosure (3).
  • Page 79 If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and then peel the camera module up to remove it from the adhesive that secures it to the enclosure (2) . If it is necessary to remove or replace the HD display/camera cable, remove the cable from under the tab that secures it to the enclosure (1), and then remove the cable from the display enclosure (2).

  • Page 80: Power Cable

    Power cable Description Spare part number Power cable L07857-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 81: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 82: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 83: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 84: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 85: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 86: Using Remote Hp Pc Hardware Diagnostics (Uefi) Settings (Select Products Only)

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

  • Page 87: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 88: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 89: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 90: Using The Hp Recovery Partition (Select Products Only)

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 91: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 92: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Depth 238.0 mm 9.37 in Width 336.0 mm 13.23 in Height 19.95 mm 0.79 in Weight Non-touch, M.2 SSD, 1.635 kg 3.6 lbs Non-touch, hard drive 1.735 kg 3.82 lbs Input power Operating voltage 19.0 V dc @ 4.74 A –...

  • Page 93: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution HD: 1366x768 FHD: 1920x1080 Surface treatment Anti-glare Panel Width 3.0 mm Brightness FHD: 220 nits Viewing angle UWVA Backlight Aspect ratio 16:9 Hard drive specifications 1-TB* 500-GB* Dimensions Height 7.0 mm 7.0 mm...

  • Page 94: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Transfer rate Sequential read up to 2150 MB/sec up to 2150 MB/sec up to 2150 MB/sec...

  • Page 95: 11 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 96 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 97: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 98 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 11 Statement of memory volatility...

  • Page 99: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 100: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 101: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 102 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 103: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 104: Index

    Index camera 7 drives AC adapter, spare part number 21 product description 2 preventing damage 23 action keys camera light, identifying 7 using 12 camera module electrostatic discharge 24 action keys, identifying 11 spare part number 18 embedded numeric keypad, antennas camera, identifying 7 identifying 11...
  • Page 105 19 hot keys caps lock 9 spare part number 19 microphone mute 12 fn lock 9 pointing device, product HP PC Hardware Diagnostics (UEFI) hard drive 6 description 2 using 75 microphone mute 9 ports HP Recovery Manager num lock 9...
  • Page 106 48 system 79 identifying 4 spare part number 16, 48 USB flash drive 80 USB Type-C SuperSpeed port, speakers, identifying 10 using HP Recovery media 78 identifying 4 special keys, using 11 recovery media specifications creating 77 computer 82...

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