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Maintenance and Service Guide HP ZHAN 66 Pro 14 G2 Notebook PC...
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HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Core, and Thunderbolt are trademarks of Agreement (EULA).
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Important Notice about Customer Self-Repair Parts IMPORTANT: CAUTION: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider only parts,"...
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Important Notice about Customer Self-Repair Parts...
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ............................1 2 Components ..............................5 Right ..................................5 Left ..................................7 Display ..................................8 Keyboard area ................................ 9 Touchpad ............................. 9 Lights ..............................10 Button, speakers, and fingerprint sensor ..................11 Special keys ............................12 Hot keys (select products only) ......................
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Display assembly ..........................55 Power connector cable ........................61 Keyboard/top cover ........................... 62 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 63 Using Computer Setup ............................63 Starting Computer Setup ........................63 Navigating and selecting in Computer Setup ................... 63 Restoring factory settings in Computer Setup .................
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Backing up information and creating recovery media ..................72 Using Windows tools ......................... 72 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..72 Restoring and recovery ............................73 Restoring, resetting, and refreshing using Windows tools .............. 73 Recovering using HP Recovery media ....................
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12 Power cord set requirements ........................83 Requirements for all countries ..........................83 Requirements for specific countries and regions ....................84 13 Recycling ..............................86 Index ................................87...
Supports 3 independent displays when on the HP USB-C Dock G4; Max resolution = 4K @ 30 Hz (DisplayPort 1) or 4K @ 30 Hz (DisplayPort 2) Supports 3 independent displays when on the HP TB Dock 120 W (using USB-C); Max resolution = 4K @30 Hz (DisplayPort 1) or 4K @ 30 Hz (DisplayPort 2)
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Realtek RTL8111HSH-GB (non-DASH) S3/S4/S5 wake on LAN with embedded NIC The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt™ Dock 120 W G2, and HP USB-C Mini Dock.
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FW PTP with Filter Driver No Hybrid Mode Support Power requirements Battery 3-cell, 45 Wh, lithium polymer, soft pack, HP Long Life HP Fast Charge Technology AC adapters 65 W Smart AC adapter, right angle, 4.5 mm - EM 65 W straight USB Type-C AC adapter Power cords 3 wire plug (C5), 1.0 m, conventional...
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Table 1-1 Product components and their descriptions (continued) Category Description Windows® 10 Preinstalled Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High-end Chinese Market CPPP Windows 10 Pro 64 Chinese Market Restore Media Windows 10 Driver DVD Certified Microsoft WHQL Web-only support...
For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
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Table 2-1 Right-side components and their descriptions (continued) Component Description Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output.
To remove a card: Press in on the card, and then remove it from the memory ▲ card reader. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left...
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Components...
Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.
Lights Table 2-5 Lights and their descriptions Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving state. The ● computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.
Button, speakers, and fingerprint sensor Table 2-6 Button, speakers, and fingerprint sensor and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...
Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu.
Hot keys (select products only) A hot key is the combination of the key and another key. To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Table 2-8 Hot keys and their descriptions Description Turns on scroll lock.
Locate this information before you contact support. Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer.
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
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Table 3-1 Computer major components and their descriptions Item Description Spare part number Display panel assembly not spared NOTE: Display panels are not spared as a whole assembly. They are only spared at a subcomponent level. Top cover/keyboard (includes cable) No backlight, for use in the People’s Republic of China L51672-001 Backlit, for use in the People’s Republic of China...
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Table 3-1 Computer major components and their descriptions (continued) Item Description Spare part number 16 GB 937438-850 8 GB 937236-850 4 GB L10598-850 (16) Battery (3 cell, 45 Wh) L32656-005 (17) M.2 solid-state drive: 512 GB, PCIe, TLC L51668-001 256 GB, PCIe L51667-001 256 GB, PCIe, locked L56460-001...
Cable Kit Table 3-3 Cable Kit components and their descriptions Item Description Spare part number Cable Kit, includes the following parts: L44549-001 Power/USB board cable Card reader board cable Fingerprint sensor cable Cable Kit...
Bracket Kit Table 3-4 Bracket Kit components and their descriptions Item Description Spare part number Bracket Kit, includes the following parts: L44586-001 Fingerprint sensor bracket USB Type-C port bracket RJ-45 bracket Chapter 3 Illustrated parts catalog...
Power cord (3 pin, C5, black, duckhead, 1.0 m) for use in the People’s Republic of China L36823-001 Power cord (C5NS, duckhead) for use in the People’s Republic of China L50818-005 Cases: HP Essential Backpack 679923-001 HP Essential Top Load Case 679921-001 HP Essential Messenger Bag 679922-001 Docking: HP USB-C Universal Dock 935326-001...
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Tweezer ● Non-conductive, non-marking plastic tool ● Magnetic Phillips P1 screwdriver ● Magnetic Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
NOTICE: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape Antistatic smocks, aprons, or sleeve protectors ●...
Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
Bottom cover Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover for use in models with UMA graphics L44558-001 Bottom cover for use in models with discrete graphics L64085-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).
L10598-850 IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS from www.hp.com. Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. Before removing the memory module, follow these steps:...
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Table 5-3 WLAN module description and part number Description Spare part number Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro) L22634-001 Before removing the WLAN module, follow these steps: Prepare the computer for disassembly...
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Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Hard drive Table 5-5 Hard drive descriptions and part numbers Description Spare part number Hard drive, 1 TB, 5400 rpm, 7 mm 762990-001 Hard drive, 1 TB, 5400 rpm, 7 mm, locked L56463-001 Hard drive, 500 GB, 7200 rpm, 7 mm 703267-001 Hard Drive Hardware Kit (includes hard drive cover and connector) L44510-001...
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To disassemble the hard drive, disconnect the connector from the hard drive (1), remove the four Phillips M3.0×3.0 screws (2) that secure the cover to the drive, and then lift the cover off the drive (3). Reverse these procedures to install a hard drive. Component replacement procedures...
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
Battery Table 6-1 Battery description and part number Description Spare part number Battery, 3 cell, 45 Wh L32656-005 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in Battery Safe mode (Battery Safe mode on page 28).
Speaker assembly Table 6-2 Speaker assembly description and part number Description Spare part number Speaker assembly L44554-001 Before removing the speaker assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in Battery Safe mode (Battery Safe mode on page 28).
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Lift the tab (3), and then remove the speakers from the computer (4). Reverse this procedure to install the speaker assembly. Component replacement procedures...
Table 6-3 Fan description and part number Description Spare part number Fan for use in models with UMA graphics L44556-001 Fan for use in models with discrete graphics L44555-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer.
Heat sink NOTE: All heat sink spare part kits include replacement thermal material. Table 6-4 Heat sink descriptions and part numbers Description Spare part number Heat sink for use in models with UMA graphics L44552-001 Heat sink for use in models with discrete graphics L62044-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly...
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Thoroughly clean thermal material from the surfaces of the system board components (1) (3) and the heat sink (2) (4) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material. To remove the heat sink on models with UMA graphics memory: In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the system board.
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Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material. Reverse this procedure to install the heat sink. Component replacement procedures...
Power/USB board Table 6-5 Power/USB board and cable descriptions and part numbers Description Spare part number Power/USB board L44578-001 Power/USB board cable (included in Cable Kit) L44549-001 Before removing the power/USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28).
Touchpad assembly Table 6-6 Touchpad assembly description and part number Description Spare part number Touchpad assembly (includes cable) L44580-001 Before removing the touchpad assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in Battery Safe mode (Battery Safe mode on page 28).
Fingerprint sensor assembly Table 6-7 Fingerprint sensor assembly, bracket, cable, and insert descriptions and numbers Description Spare part number Fingerprint sensor assembly L44516-001 Fingerprint sensor bracket (included in Bracket Kit) L44586-001 Fingerprint sensor cable (included in the Cable Kit) L44549-001 Fingerprint sensor insert (included in Plastics Kit;...
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From the top of the computer, push the fingerprint sensor up (1) to disengage, and then remove it (2). Reverse this procedure to install the fingerprint sensor assembly. Component replacement procedures...
Card reader board Table 6-8 Card reader board description and part number Description Spare part number Card reader board assembly (includes cable) L44579-001 NOTE: The card reader board cable is also available in the Cable Kit using spare part number L44549-001.
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Lift the card reader board out of the computer (3). Reverse this procedure to install the card reader board. Component replacement procedures...
RTC battery Table 6-9 RTC battery description and part number Description Spare part number RTC battery L02772-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in Battery Safe mode (Battery Safe mode on page 28).
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Lift the battery to disengage it from the adhesive that secures it to the computer (2). Reverse this procedure to install the RTC battery. Component replacement procedures...
System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Table 6-10 System board descriptions and part numbers Description Spare part number Intel Core i5-8265U processor for use in models with UMA graphics memory L52200-xxx Intel Core i7-8565U processor for use in models with discrete graphics memory...
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(9) Keyboard backliight cable (ZIF) (10) Fingerprint sensor cable (ZIF) (11) Hard drive cable (ZIF) Remove the two Phillips M2.0×2.5 screws (1) that secure the system board to the computer. Remove the four Phillips M2.0×4.0 screws (2) that secure the system board to the computer. Lift the bracket from atop the USB-Type C port (3).
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Rotate the right side of the system board upward (1). Pull the system board away from the connectors on the side of the chassis to remove it from the computer (2). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for authorized service provider parts...
Display assembly Before disassembling the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in Battery Safe mode (Battery Safe mode on page 28). Remove the bottom cover (Bottom cover on page 29).
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Lift the display panel off the display enclosure (3). Display panels are available using the following spare part numbers: L51669-001: 220 nits, anti glare L51670-001: 400 nits, anti glare L56461-001: 400 nits, anti glare, locked L64039-001: 400 nits, locked Use the following steps to install a display panel: Remove the backing from the bottom of the new tape to install in the display enclosure (1).
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Rotate the panel into place in the display enclosure. Rotate the display panel onto the keyboard (1) to gain access to the display cable connector on the back of the panel. Lift the tape from atop the connector on the display panel (2), and then disconnect the cable from the panel (3).
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If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and then peel the silver tape up to remove the module from the enclosure (2). The HD camera is available using spare part number L44581-001. If it is necessary to remove the display assembly from the computer: Disconnect the antennas from the WLAN module (1).
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Separate the display from the computer (2). If it is necessary to remove the hinges from the display enclosure, remove the two Phillips broad head M2.5×2.5 screws (1) and the Phillips M2.0×4.0 screw (2) from the bottom of each hinge. Lift the hinges from the enclosure (3).
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If it is necessary to replace the WLAN antennas, remove the cables from the clips in the bottom of the enclosure (1), and then peel the antennas and remove them from the display enclosure (2). WLAN antennas are available using spare part number L44584-001. If it is necessary to remove or replace the display/camera cable, use the following steps: Disconnect the cable from the ZIF connector on the camera module (1).
Power connector cable Table 6-11 Power connector cable description and part number Description Spare part number Power connector cable L01048-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 28). Place the computer in Battery Safe mode (Battery Safe mode on page 28).
Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. Table 6-12 Keyboard/top cover descriptions and part numbers Description Spare part number Keyboard/top cover, no backlight, for use in the People’s Republic of China L51672-001 Keyboard/top cover, backlit, for use in the People’s Republic of China L51671-001...
Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ▲ Navigating and selecting in Computer Setup ●...
Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.
If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
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Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.
You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...
HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...
10 Specifications Computer specifications Table 10-1 Computer specifications Metric U.S. Dimensions Depth 237.70 mm 9.36 in Width 324.20 cm 12.76 in Height 17.95 cm 0.71 in Weight M.2 SSD models 1.6 kg 3.53 lbs Hard drive models 1.7 kg 3.75 lbs Input power Operating voltage 19.0 V dc @ 4.74 A –...
Solid-state drive specifications Table 10-4 Solid-state drive specifications 128 GB* 256 GB* 512 GB* Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g <...
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
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If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
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512 KByte flash Stores Fingerprint sensor memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 11 Statement of memory volatility...
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Requirements for specific countries and regions Table 12-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
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Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index camera 8 embedded numeric keypad, AC adapter, spare part numbers 22 identifying 8 identifying 12 antennas product description 2 esc key, identifying 12 disconnecting 31 camera light, identifying 8 audio, product description 2 camera module audio-out (headphone)/audio-in spare part number 18 removing 40 (microphone) combo jack, caps lock light, identifying 10...
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HP PC Hardware Diagnostics UEFI fn lock 10 USB Type-C power connector 5 downloading 69 hard drive 7 USB Type-C SuperSpeed 5 starting 69 microphone mute 10 power button, identifying 11 using 68 num lock 10 power cable HP PC Hardware Diagnostics Windows...
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USB flash drive 73 speaker assembly system restore point 72 recovery media removal 38 Windows key, identifying 12 creating using HP Cloud Recovery spare part number 16, 38 Windows tools, using 72 Download Tool 72 speakers, identifying 11 wireless antennas...