HP 200 G1 ST Maintenance And Service Manual
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HP 200 G1 ST Maintenance And Service Manual

HP 200 G1 ST Maintenance And Service Manual

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Maintenance and Service Guide
HP 200 G1 ST

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  • Page 1 Maintenance and Service Guide HP 200 G1 ST...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Serial number location ............................1 Front panel components ............................2 Rear panel components ............................3 2 Illustrated parts catalog ..........................4 Computer major components ..........................4 Drives ..................................5 3 Routine care, SATA drive guidelines, and disassembly preparation ..............
  • Page 6 4 Removal and replacement procedures – small form factor (SFF) chassis ............14 Preparation for disassembly ..........................14 Access panel ................................. 15 Optical drive ................................. 16 Memory ................................17 SODIMMs ............................17 DDR3-SDRAM SODIMMs ........................17 Populating SODIMM sockets ......................18 Replacing SODIMMs ...........................
  • Page 7 Resetting the password/BIOS jumper ......................... 78 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 80 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............80 10 System backup and recovery ........................82 Backing up, restoring, and recovering in Windows 10 ..................82 Creating recovery media and backups ....................
  • Page 8 Appendix C Specifications ..........................91 SFF specifications ..............................91 Index ................................92 viii...

  • Page 9: Product Features

    Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

  • Page 10: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay. Dual-State Power Button 7-in-1 Card Reader Slim Optical Drive (optional) USB 2.0 Port Microphone/Headphone Connector USB 2.0 Port NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if you want to use the connector for a microphone line-In device or a headphone.

  • Page 11: Rear Panel Components

    Rear panel components RJ-45 Network Connector USB 3.0 Port (blue) Power Connector Line-In Audio Connector (blue) DVI-D Connector Line-Out Connector for powered audio devices (green) HDMI Port Microphone Connector (red) USB 3.0 Port (blue) NOTE: When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.

  • Page 12: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Item...

  • Page 13: Drives

    Item Description Memory module, SODIMM, 4 GB (PC3-12800) Power switch Heat sink Front I/O assembly Optical drive latch (10) Antenna, wireless (11) Hard drive data cable, 254 mm (12) Optical drive power cable (13) Optical drive data cable, 165 mm (14) Hard drive power cable WLAN module...

  • Page 14: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 15: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 16: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ● ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 17: Routine Care

    ● Never cover the ventilation slots on the monitor with any type of material. Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 18: Cleaning The Monitor

    If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is ● available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.

  • Page 19: Screws

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 20: Sata Hard Drives

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.

  • Page 21: Cable Management

    Cable management Always follow good cable management practices when working inside the computer. Keep cables away from major heat sources like the heat sink. ● ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 22: Removal And Replacement Procedures - Small Form Factor (Sff) Chassis

    Removal and replacement procedures – small form factor (SFF) chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

  • Page 23: Access Panel

    Access panel Prepare the computer for disassembly (Preparation for disassembly on page 14). Loosen the Torx screw that secures the access panel (1), and then slide the panel back and lift it off the computer (2). To install the access panel, reverse the removal procedure. Access panel...

  • Page 24: Optical Drive

    Optical drive NOTE: You do not have to remove the front bezel to remove the optical drive. The optical drive must be connected to the white primary SATA connector on the system board labeled SATA1. CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 14).

  • Page 25: Memory

    Memory The computer comes with double data rate 4 synchronous dynamic random access memory (DDR3-SDRAM) dual inline memory modules (DIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory.

  • Page 26: Populating Sodimm Sockets

    Populating SODIMM sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled XMM1 and XMM2. The XMM1 socket operates in memory channel A. The XMM2 socket operates in memory channel B. Item Description System Board Label...
  • Page 27 To remove a SODIMM, press outward on the two latches on each side of the SODIMM (1) then pull the SODIMM out of the socket (2). Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place.

  • Page 28: Wlan Module

    WLAN module The wireless module is secured to the system board and has one antenna cable connected. To remove the WLAN module: Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the access panel (Access panel on page 15).

  • Page 29: Rtc Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

  • Page 30: Drive Power Cables

    Drive power cables Each drive connects to a power connector on the system board with a separate cable. Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the access panel (Access panel on page 15). Disconnect the hard drive power cable from the rear of the hard drive (1) and the system board connector labeled SATA_PWR1 (2).

  • Page 31: System Board

    System board NOTE: System board appearance may vary. Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the access panel (Access panel on page 15). Remove the memory modules (Memory on page 17). Disconnect the following cables from the system board, noting their location for reinstallation: (1): Fan (2): Front I/O assembly (3): Front I/O assembly...
  • Page 32 Slide the system board toward the front of the computer to disengage the I/O panel (2), and then lift the system board out of the computer. When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes.

  • Page 33: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component BATTERY Black RTC battery F_PANEL Black Power switch assembly XMM2 Black Memory module PSWD+PW Blue Clear system passwords and BIOS XMM1 White Memory module F_USB1 White Front I/O assembly SATA1 Light blue Optical drive...

  • Page 34: Heat Sink

    Heat sink The heat sink is secured atop the processor with two screws that are loosened from the bottom of the system board. Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the access panel (Access panel on page 15).

  • Page 35: Hard Drive

    Hard drive Description 1 TB, 7200 rpm, hard drive 500 GB, 7200 rpm hard drive The hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
  • Page 36 Remove the four Phillips screws (three on front of computer, one inside of computer) that secure the drive cage (1), slide the cage back, and then remove it from the computer (2). To remove a 3.5-inch hard drive, remove the four Phillips screws that secure the drive to the cage (1), and then pull the drive out of the cage (2).
  • Page 37 To remove a 2.5-inch hard drive, remove the four Phillips screws that secure the drive to the cage (1), and then pull the drive out of the cage (2). 2.5-inch hard drive When installing a hard drive, use the following image to determine screw locations for the hard drive, as follows: (1): 3.5-inch drive (2): 2.5-inch drive...
  • Page 38 When installing the drive cage, make sure the slots at the bottom of the cage fit into the tabs built into the bottom of the chassis. Chapter 4 Removal and replacement procedures – small form factor (SFF) chassis...

  • Page 39: Front I/O Assembly

    Front I/O assembly The front I/O assembly is attached to the front of the chassis with one screw. Pull the assembly away from the chassis to remove. Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the access panel (Access panel on page 15).
  • Page 40 Slide the assembly toward the left (2). Rotate the assembly downward and pull away from the computer while pulling the cables through the opening in the front of the computer. To install the front I/O assembly, reverse the removal procedure. Chapter 4 Removal and replacement procedures –...

  • Page 41: Power Switch

    Power switch The power switch is attached to the left, front of the chassis. The power switch is removed by pulling it away from the front of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 14). Remove the access panel (Access panel on page 15).

  • Page 42: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. Set the system date and time. ● ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 43: Using Computer Setup (F10) Utilities

    Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. Repeatedly press when the monitor light turns green to access the utility. You can also press to a menu that allows you to access different options available at startup, including the Computer Setup utility.

  • Page 44: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-1 Computer Setup—File Option Description System Information Lists: ● Manufacturer Product name ● ● SKU number ● Serial number ● Born on date ●...

  • Page 45: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...

  • Page 46: Computer Setup-Security

    Table 5-2 Computer Setup—Storage (continued) NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started. Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the computer and press (to access the boot menu) and then (Boot Order), or only...
  • Page 47 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 48: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-4 Computer Setup—Power Option Description OS Power Management ● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle. Default is extended. ●...

  • Page 49: Recovering The Configuration Settings

    Table 5-5 Computer Setup—Advanced (for advanced users) (continued) ● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed. Default is disabled. Device Options Allows you to set: ●...

  • Page 50: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 51: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 52: Solving General Problems

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ● video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 53 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 54 Poor performance. Cause Solution computer and above the monitor to permit the required airflow. Make sure fans are connected and working properly (some fans only operate when needed). Make sure the processor heat sink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive.

  • Page 55: Solving Power Problems

    Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution If fan a plugged in and not spinning, replace it. System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on.

  • Page 56: Solving Hard Drive Problems

    Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running. A fan may be blocked or not turning. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.
  • Page 57 Disk transaction problem. Cause Solution column, expand This PC, right-click on a drive, select Properties, and then select the Tools tab. Under Error checking click Check. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly See reconfiguration directions in the Solving hardware installation installed device.

  • Page 58: Solving Media Card Reader Problems

    Computer will not boot from hard drive. Cause Solution The device is attached to a SATA port that has been hidden in Check SATA cable connections. Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security.
  • Page 59 Can not write to the media card. Cause Solution The media card is a read-only memory (ROM) card. Check the manufacturer’s documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards.

  • Page 60: Solving Display Problems

    (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 6 Troubleshooting without diagnostics...
  • Page 61 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 62 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may Be sure the monitor cable is securely connected to the be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.

  • Page 63: Solving Audio Problems

    To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
  • Page 64 Sound does not come out of the speaker or headphones. Cause Solution External speakers plugged into the wrong audio jack on a recently See the sound card documentation for proper speaker connection. installed sound card. The rear audio jack output is the green receptacle. Headphones or devices connected to the line-out connector mute Turn on and use headphones or external speakers, if connected, the internal speaker.

  • Page 65: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 66: Solving Keyboard And Mouse Problems

    Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper.

  • Page 67: Solving Hardware Installation Problems

    Cursor will not move using the arrow keys on the keypad. Cause Solution enable the Num Lock key in Computer Setup at Advanced > Device Options. Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard.
  • Page 68 WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Table 6-1 Solving Hardware Installation Problems A new device is not recognized as part of the system.

  • Page 69: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2. Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 70 Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Network driver is not properly loaded. Reinstall network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode.

  • Page 71: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 72 Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 6 Troubleshooting without diagnostics...

  • Page 73: Solving Cd-Rom And Dvd Problems

    Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the...
  • Page 74 Movie will not play in the DVD drive. Cause Solution Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media.

  • Page 75: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.

  • Page 76: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 77 Unable to connect to the Internet. Cause Solution Click Internet Options. In the Browsing history section, click the Delete button. Select the Cookies and website data check box and click the Delete button. Cannot automatically launch Internet programs. Cause Solution You must log on to your ISP before some programs will start.

  • Page 78: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 79: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 80 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 81 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages...
  • Page 82 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 83 Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an If a PCI expansion card was recently ▲ option ROM too large to download during POST. added, remove it to see if the problem remains.

  • Page 84: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating.
  • Page 85 Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ●...

  • Page 86: Password Security And Resetting Bios

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
  • Page 87 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 88: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 89 Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device...

  • Page 90: 10 System Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
  • Page 91 DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.

  • Page 92: Using Windows Tools

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 93: Using The Hp Recovery Partition (Select Products Only)

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 94: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 95: Appendix A Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 96: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 97: Appendix B Statement Of Volatility

    Follow the instructions to flash the BIOS that are found on the website. Flashing the BIOS will reset it back to factory settings. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.
  • Page 98 To clear the Setup or Power-On passwords if set, and clear any other settings, power down the computer and remove the AC power cord and the computer hood. Locate the green two pin password jumper on header E49 (labeled PSWD) and remove it. Remove the AC power, wait 10 seconds until the unit AC power has drained out, then press the clear CMOS button.
  • Page 99 Specifications SFF specifications Table C-1 Specifications Chassis (in the desktop position) 3.94 in 100 mm Height 12.58 in 320 mm Width 15.59 in 396 mm Depth Approximate Weight 15.37 lb 5.95 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22°...
  • Page 100 5 illustrated 5 antennas removal and replacement 26 disconnecting 20 helpful hints 43 electrostatic discharge (ESD) 6 audible codes 76 HP PC Hardware Diagnostics (UEFI) preventing damage 7 audio problems 55 downloading 80 error codes 71, 76 messages 71 battery...
  • Page 101 optical drive temperature control 8 problems 65 rear panel components 3 tools, servicing 10 removal 16 removal and replacement Torx T15 screwdriver 10 optical drive data cable drive power cables 22 illustrated 5 front bezel 15, 26 ventilation, proper 8 optical drive latch front I/O, power switch illustrated 5...

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