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Problem
The appliance does not
drain the water.
The spin phase does not
operate or the washing
cycle lasts longer than
usually.
There is water on the
floor.
You cannot open the ap-
pliance door.
The appliance makes an
unusual noise.
The cycle is shorter than
the time displayed.
The cycle is longer than
the time displayed.
The washing results are
not satisfactory.
Possible solution
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the connection of the drain hose is correct.
• Set the drain option if you set a programme without drain
phase.
• Set the drain option if you set an option which ends with
water in the drum.
• Make sure that the drain filter is not clogged. Clean the fil-
ter, if necessary. Refer to 'Care and cleaning'.
• If problem remains please contact the Authorised Service
Centre.
• Set the spin option.
• Set the drain option if you set an option which ends with
water in the drum.
• Make sure that the drain filter is not clogged. Clean the fil-
ter, if necessary. Refer to 'Care and cleaning'.
• Adjust manually the items in the tub and start the spin
phase again. This problem may be caused by balance prob-
lems.
• Make sure that the couplings of the water hoses are tight
and there is not water leakages.
• Make sure that the water inlet hose and the drain hose have
no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
• Make sure that the washing programme is finished.
• Set the drain or the spin option if there is water in the drum.
• Do the emergency drain procedure. See "Frost precau-
tions" (in "Care and Cleaning" chapter).
• Make sure the levelling of the appliance is correct. Refer to
'Installation instruction'.
• Make sure that the packaging and/or the transit bolts are
removed. Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too small.
• The appliance calculates a new time according to the laun-
dry load. See the 'Consumption Values' chapter.
• An unbalanced laundry load increases the duration time.
This is a normal behaviour of the appliance.
• Increase the detergent quantity or use a different deter-
gent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
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