Oki C910n User Manual
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Oki C910n User Manual

Oki C910n User Manual

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User's Guide
C910n
C910dn
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  • Page 1 User’s Guide C910n C910dn...

  • Page 2: Preface

    The most up-to-date drivers and manuals are available from the Oki web site: http://www.okiprintingsolutions.com 07103801 Iss. 2; Copyright © 2011 Oki Europe Ltd. All rights reserved.

  • Page 3: Emergency First Aid

    Oki Data Corporation, 4-11-22 Shibaura, Minato-ku, Tokyo 108-8551, Japan MPORTER TO THE AUTHORISED REPRESENTATIVE Oki Europe Limited (trading as Oki Printing Solutions) Blays House Wick Road Egham Surrey, TW20 0HJ United Kingdom For all sales, support and general enquiries contact your local distributor.

  • Page 4: Table Of Contents

    ONTENTS Preface ...........2 Emergency first aid .
  • Page 5 Oki contact details........

  • Page 6: Notes, Cautions And Warnings

    OTES CAUTIONS AND WARNINGS NOTE A note provides additional information to supplement the main text. CAUTION! A caution provides additional information which, if ignored, may result in equipment malfunction or damage. WARNING! A warning provides additional information which, if ignored, may result in a risk of personal injury.

  • Page 7: Introduction

    PCL, PS, IBM PPR, Epson FX emulations > “Ask Oki” – a user-friendly function that gives a direct link from your printer driver screen (but not illustrated in this guide) to a dedicated web site specific to the exact model you are using. This is where you will find all the advice, assistance and support you could need to help you get the best possible results from your Oki printer.

  • Page 8: About This Guide

    BOUT THIS GUIDE NOTE Images used in this manual may include optional features that your printer does not have installed. This manual is your user’s guide (check the web site, www.okiprintingsolutions.com, for the most up-to-date version) for your printer and forms part of the overall user support listed below: >...

  • Page 9: Online Usage

    NLINE USAGE This guide is intended to be read on screen using an Adobe Reader. Use the navigation and viewing tools provided in Acrobat. You can access specific information in two ways: > In the list of bookmarks down the left hand side of your screen, click on the topic of interest to jump to the required topic.

  • Page 10: Printer And Paper Overview

    RINTER AND PAPER OVERVIEW PENING AND CLOSING THE TOP COVER CAUTION! To gain access to the inside of the printer, ensure that the top cover is fully opened. To open the top cover, squeeze the top cover handle (1) to release the catch and raise the cover.

  • Page 11: Identifying Major Components

    DENTIFYING MAJOR COMPONENTS The major components of your printer are identified in the representations below. Paper holding arm Paper size label Top cover (face-down Paper volume stacker) indicator MP Tray (multi- Tray 1 (paper tray) purpose tray) Tray 1 side cover Control panel Top cover handle 10.
  • Page 12 19. Image drum 23. Toner cartridge cartridge and toner cartridge (Cyan) 20. Image drum 24. Image drum cartridge and cartridge toner cartridge (Magenta) 21. Image drum 25. Fuser unit cartridge and toner cartridge (Yellow) 22. Image drum 26. LED heads cartridge and toner cartridge (Black)

  • Page 13: Software Supplied

    OFTWARE SUPPLIED > Drivers and Utilities Contains driver and application software for use by a general user. > Network and Administrator Utilities Contains software for use by system administrators. > User’s Guides Contains documentation in electronic form (for example, the User’s Guide and Printing Guide) to describe how to use the printer for day-to-day printing tasks.
  • Page 14 NOTE Always print a sample to check the output results are satisfactory. Printing on glossy paper may have unexpected results: > Compared with plain paper, glossy paper may often be printed with a thin toner film over it, or the images may be printed lighter. >...

  • Page 15: Paper Input And Output Information

    APER INPUT AND OUTPUT INFORMATION The following table relates paper parameters to input trays (Tray 1 to Tray 5 (numbering from the top) and MP Tray) and to output areas (Face-down stacker and Face-up stacker). TYPE SIZE WEIGHT INPUT/OUTPUT Plain paper A3, A3 Nobi, A3 Wide, 64 –...

  • Page 16: Trays And Stackers

    RAYS AND STACKERS RAYS Tray 1 is the standard blank paper input tray and can hold up to 530 sheets of paper. Additional trays, to give a total of five, can be added as an option to give a total tray capacity of 2650 sheets of paper.

  • Page 17: Duplex Unit (If Installed)

    UPLEX UNIT IF INSTALLED This unit provides automatic two-sided printing on plain paper fed from Trays 1 – 5 or the MP Tray. WEIGHT SIZE TRAY 64 – 120g/m² Trays 1 - 5 MP Tray B5LEF, Executive, A4LEF, Letter, LetterLEF, Legal 13 in, Legal 13.5 in, Legal 14 in, B4,...

  • Page 18: Tray And Stacker Examples

    RAY AND STACKER EXAMPLES OADING TRAYS Tray 1 is used in the following example. Pull out the tray. Press the paper rear stopper tab (1) and adjust the tab to the required paper size. Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush.

  • Page 19: Using The Mp Tray

    > Do not load paper of different sizes or types at the same time. Gently push the tray back into the printer. SING THE TRAY Squeeze the handle (1) and open the multi-purpose tray. Printer and paper overview > 19...
  • Page 20 Fold out the paper support section and swivel out the extension supports (2). Adjust the paper guides (3) to the size of the paper being used. Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush.

  • Page 21: Using The Stackers

    > Do not exceed the paper capacity of approximately 230 sheets (<80g/m²), 50 sheets (300g/m²), 100 transparencies or 25 envelopes. Maximum stacking depth is 25mm. SING THE STACKERS Face-down stacker When the face-up stacker (1) on the left side of the printer is closed (its normal position), paper is ejected to the face-down stacker on the top of the printer.
  • Page 22 Face-up stacker The face-up exit path is used for heavy paper (cardstock etc.), envelopes, transparencies, and labels. Open the stacker (1). Flip out the paper support (2). Swivel out the paper support extension (3). Printer and paper overview > 22...

  • Page 23: Control Panel

    ONTROL PANEL The control panel can be swivelled to 90° (maximum) upwards from its base position (1) as required for ease of use. ONTROLS AND INDICATORS The parts of the control panel are identified and briefly explained below: Shutdown/Restart button Hold down for more than 2 seconds for a soft shutdown.

  • Page 24: Lcd Panel Modes

    Up-arrow button Enters menu mode and enables upward movement through the displayed list of menu items Down-arrow button Enters menu mode and enables downward movement through the displayed list of menu items Back button Returns to the previous higher level menu item Enter button Enters menu mode and selects the menu item highlighted in the LCD panel Online button...

  • Page 25: Configuration Information

    administrator level users. Restricts the changes that general users can make via the user menus. System maintenance menu: activated by pressing the Up-arrow and Down-arrow buttons together for more than 2 seconds while turning on the printer power supply (including Restart). Available to specialist staff to allow printer configurations and special functions to be set.
  • Page 26 Press the Online button to exit menu mode and return to the ready to print status. Refer to the section entitled “Getting started” on page 27 “Appendix B – menu system” on page 68 for examples of using the menus. Control panel >...

  • Page 27: Getting Started

    ETTING STARTED This section provides information to help you get started with using your printer. RINTER LOCATION Check that you have sufficient space for access: > around your printer: 20cm 8in 60cm 60cm 24in 24in 100cm 40in > above your printer: 70cm 28in Getting started >...

  • Page 28: Turning Off/On

    URNING OFF URNING OFF No hard disk drive installed If a hard disk drive is NOT installed, set the printer Power switch to Off. Hard disk drive installed Press and hold down the Shutdown/Restart button (1) on the control panel to start the shutdown process.

  • Page 29: Turning On

    URNING ON NOTE If you have used the Shutdown/Restart button to reduce the printer to a state where the LCD panel indicates it can be turned off or restarted, you can turn it on again by pressing the Shutdown/Restart button. To start the printer after it has been turned off by using the Power switch, set the Power switch to On.

  • Page 30: Interfaces And Connection

    NTERFACES AND CONNECTION Your printer is equipped with a selection of data interfaces: > Parallel – For direct connection to a PC. This port requires a bi-directional (IEEE 1284 compliant) parallel cable. > USB – This port requires a cable conforming to USB version 2.0 or above. >...

  • Page 31: Connecting The Network Interface

    ONNECTING THE NETWORK INTERFACE CAUTION! Do not connect a USB cable into the network interface connector as this may lead to malfunction. Turn off the printer and the computer. Fit ferrite to an Ethernet cable as shown. Connect the Ethernet cable between the printer and an Ethernet hub. 20mm max.

  • Page 32: Operation

    PERATION For full details of how to use the printer and any optional accessories to print jobs efficiently and effectively, please refer to the Printing Guide and the Barcode Printing Guide. For full details of how to access and use the printer security features, please refer to the Security Guide.

  • Page 33: Consumables And Maintenance

    You are advised to follow these instructions carefully. CAUTION! Only use genuine Oki Original consumables to ensure the best quality and performance from your hardware. Non-Oki Original products may damage your printer’s performance and invalidate your warranty.
  • Page 34 With a soft cloth, gently wipe each of the four heads (1). Move the cloth as shown, using a clean section of the cloth with each pass. Be careful not to damage the guards (2). Close the top cover. Consumables and maintenance > 34...

  • Page 35: Cleaning The Paper Feed Rollers

    LEANING THE PAPER FEED ROLLERS Clean the paper feed rollers if paper jams frequently occur. Remove items like a wrist watch or bracelet and follow the correct steps to turn the printer off. Open Tray 1 side cover. Remove Tray 1 completely from the printer. Consumables and maintenance >...
  • Page 36 Gaining access through the gap left by Tray 1, wipe the 3 paper feed rollers (2) with a soft cloth lightly moistened with water. Replace Tray 1. Close Tray 1 side cover. Consumables and maintenance > 36...

  • Page 37: Cleaning The Printer Casing

    Turn on the printer. LEANING THE PRINTER CASING Follow the correct steps to turn the printer off. Wipe the printer surface with a soft cloth moistened sparingly with water or neutral detergent. Use a soft dry cloth to dry the printer surface. Consumables and maintenance >...

  • Page 38: Emptying The Punch Chip Box Punch Unit Optional Accessory

    Turn on the printer. MPTYING THE PUNCH CHIP BOX PUNCH UNIT OPTIONAL ACCESSORY When the LCD panel indicates that the punch chip box is full, empty the box as follows: Operate the Finisher lever and move the Finisher away from the printer. Pull out the punch chip box, being careful to keep it level so as not to spill any chips.
  • Page 39 Discard the chips in an appropriate place. Refit the punch chip box carefully into the Finisher. Check that the punch chip box has been refitted correctly then move the Finisher back into position, being careful not to trap your fingers. Consumables and maintenance >...

  • Page 40: Optional Accessories

    PTIONAL ACCESSORIES This section describes optional accessory equipment for your printer. The following accessories are available: > duplex unit (to enable two-sided printing) (C910n only) > additional RAM memory > standard second, third paper tray (to increase paper input capacity))

  • Page 41: Troubleshooting

    ROUBLESHOOTING ENERAL If the printer display panel does not display anything or is still in stand-by mode 10 minutes after switching on, follow the printer shutdown sequence to switch it off. Check all cable connections before restarting the printer. If the problem persists, contact your dealer. APER JAMS This section provides information to help you deal with problems that may arise when using the printer.

  • Page 42: Open Cover, Paper Jam, Side Cover

    Close Tray 1 side cover. PEN COVER PAPER JAM SIDE COVER If the MP Tray is open, close it so that the side cover (1) is visible. Pull the release lever (2) and pull open the side cover. Troubleshooting > 42...
  • Page 43 Carefully remove the jammed paper. Close the side cover. Troubleshooting > 43...

  • Page 44: Open Cover, Paper Jam, Top Cover

    PEN COVER PAPER JAM TOP COVER Squeeze the top cover handle (1) and open the top cover. WARNING! Be careful not to touch the fuser unit which is hot after printing. Squeeze the basket handle (2) and raise the drum basket. Carefully remove any paper on the belt.
  • Page 45 If paper is jammed in the fuser unit, push the lock lever (3) in the direction shown to release the unit. WARNING! Be careful not to touch the fuser unit which may be hot after printing. If the fuser unit is hot, wait until it cools before attempting to remove any jammed paper.
  • Page 46 Carefully replace the fuser unit into the printer and turn the lock lever (6) in the direction shown to lock the fuser unit. If paper is jammed near the paper exit, open the face-up stacker (7). Open the side cover (paper exit) (8) and remove the jammed paper. Troubleshooting >...
  • Page 47 Close the side cover (paper exit) and then the face-up stacker. Return the image drum basket (9) into position and check it is locked. Close the top cover and ensure it is latched. Troubleshooting > 47...

  • Page 48: Paper Jams - Duplex Unit (If Installed)

    – APER JAMS DUPLEX UNIT IF INSTALLED HECK DUPLEX UNIT PAPER JAM If a Finisher unit is attached to your printer, operate the lever (1) of the Inverter unit to separate the Inverter from the printer. Operate the duplex cover release button (2) and open the cover. Carefully remove any jammed paper then close the cover.
  • Page 49 Operate the levers (3) and pull out the duplex unit. Holding the front top cover by the grip (4), push it gently inwards and raise it. Remove any jammed paper. Troubleshooting > 49...
  • Page 50 In similar manner, check for and clear any paper jammed under the rear top cover. Replace the two top covers. Push the duplex unit back into position. Troubleshooting > 50...

  • Page 51: Paper Jams - Finisher (Optional Accessory)

    If you detached a Finisher unit to gain access to the duplex unit, replace the Finisher unit. – APER JAMS FINISHER OPTIONAL ACCESSORY HECK FINISHER PAPER JAM PAPER REMAINS Use the Help button on the printer control panel to check the number displayed. You will need this to be able to clear the paper jam.
  • Page 52 Operate the Finisher lever (1) and move the Finisher away from the Inverter. Open the Finisher top cover. Carefully remove any jammed paper. Close the Finisher top cover. Troubleshooting > 52...
  • Page 53 Move the Finisher back into position and connect it to the Inverter. 594, 597, 598/ 644, 646 ( PAPER JAM IN FINISHER Operate the Finisher lever (1) and move the Finisher away from the Inverter. Open the Finisher front cover (2). Troubleshooting >...
  • Page 54 Continue to turn the lower knob (3) clockwise until any jammed paper is completely ejected. Remove the ejected paper. Close the Finisher front cover. Open the Finisher right side cover. Troubleshooting > 54...
  • Page 55 Carefully remove any jammed paper. Close the Finisher right side cover. Move the Finisher back into position and connect it to the Inverter. Troubleshooting > 55...

  • Page 56: 590 (Paper Jam In Finisher/Punch Unit)

    590 ( PAPER JAM IN FINISHER PUNCH UNIT Operate the Finisher lever (1) and move the Finisher away from the Inverter. Move the tab (2) on the right side of the Finisher to align it with the mark (3). Open the Finisher top cover. Troubleshooting >...

  • Page 57: Check Inverter, Paper Jam

    Carefully remove any jammed paper. Close the Finisher top cover. Move the Finisher back into position and connect it to the Inverter. HECK INVERTER PAPER JAM Operate the Finisher lever (1) and move the Finisher away from the Inverter. Troubleshooting > 57...
  • Page 58 Squeeze the recessed handle (2) and open the left side cover of the Inverter. Carefully remove any jammed paper. Close the Inverter left side cover. Move the Finisher back into position and connect it to the Inverter. Troubleshooting > 58...
  • Page 59 Operate the Inverter lever (3) and separate the Inverter from the printer. Open the right side door (4) of the Inverter. Remove any jammed paper. Troubleshooting > 59...
  • Page 60 Close the right side door. Move the Finisher and Inverter back into position and connect to the printer. Troubleshooting > 60...

  • Page 61: Avoiding Paper Jams

    VOIDING PAPER JAMS The following table summarises possible causes of paper jams and suggests ways of avoiding them. POSSIBLE CAUSE SUGGESTED REMEDY The printer is not level. Place the printer on a steady, level surface. Your print media is too light or too Use appropriate media.
  • Page 62 SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE Printing is light. The toner cartridge is not properly Reinstall the toner cartridge. seated. The toner is low. Replace the toner cartridge. The paper is moist. Use paper stored in proper temperature and humidity conditions. The paper is not suitable for the Use recommended paper.

  • Page 63: Staple Jams - Finisher (Optional Accessory)

    – TAPLE JAMS FINISHER OPTIONAL ACCESSORY HECK FINISHER STAPLE JAM When the display indicates a staple jam has occurred, clear the jam as follows: Open the Finisher front cover. Turn the knob in the direction indicated until the coloured indicator appears. Remove any paper that awaits stapling in the paper ejection area.
  • Page 64 Turn the knob in the direction indicated to move the stapler to the front. Grip both sides of the staple cartridge, pull it up and remove it. Raise the staple cartridge gate. Remove all staples that are emerging from the staple case. Troubleshooting >...
  • Page 65 Return the staple cartridge gate to its original position. Refit the staple cartridge. Ensure that the staple cartridge is securely installed back into the staple unit then push the staple unit fully home. Close the Finisher front cover, being careful not to trap your fingers. Troubleshooting >...

  • Page 66: Specifications

    PECIFICATIONS C910 N31204B ITEM SPECIFICATION Dimensions n, dn: 654.5x623x471mm (WxDxH) Weight Without options, approx. 76kg Power rating 220 – 240 VAC, 50/60 Hz 6A Power consumption Operating: <1,500 W maximum, 780 W typical Stand-by: 600 W maximum, 200 W typical Power save: <26 W Operating environment Operating: 10 –...

  • Page 67: Appendix A - Lcd Messages > 67

    A – LCD PPENDIX MESSAGES The LCD panel messages are intended to be self-explanatory. Representative messages are given as examples below. MESSAGE COMMENT Ready to Print Your printer is online and ready to print. Printing tttttt Your printer is printing and paper is currently being fed from tttttt, where tttttt identifies a tray.

  • Page 68: Appendixb - Menu System

    B – PPENDIX MENU SYSTEM The top-level functions menus are: > Configuration > Print Information > Print Secure Job > Menus > Admin Setup > Calibration The two other special top-level menus are: > Print Statistics > Boot Menu The following tables summarise the Configuration, Print Information, Print Secure Job and Menus menu trees and provide some usage examples.

  • Page 69: Configuration

    ONFIGURATION RINT PAGE COUNT ITEM VALUE DESCRIPTION Total Pages nnnnnn Displays the total number of pages printed. Note in duplex printing, each sheet is counted as 2 pages. Colour Page nnnnnn Displays number of colour printed pages converted to A4 equivalent.

  • Page 70: Network

    ETWORK ITEM VALUE DESCRIPTION Printer Name xxxxxxxxxxxxxxx Displays printer name (DNS or PnP). xxxxxxxxxxxxxxx Short Printer Name xxxxxxxxxxxxxxx Displays printer name (NetBEUI). IP Address xxx.xxx.xxx.xxx Displays IP address. Subnet Mask xxx.xxx.xxx.xxx Displays subnet mask. Gateway Address xxx.xxx.xxx.xxx Displays gateway address. MAC Address xx.xx.xx.xx.xx.xx Displays the network MAC...

  • Page 71: System

    YSTEM ITEM VALUE DESCRIPTION Serial Number xxxxxxxxxxxxxxx Displays serial no. of the printer. Asset Number xxxxxxx Displays Asset Number. Asset Number is 8 alphanumeric characters that can be assigned by a user. Same as Asset Number of Menu Map. CU Version xx.xx Displays version no.

  • Page 72: Print Information

    RINT INFORMATION ITEM ITEM DESCRIPTION Configuration Execute Prints printer configuration details. Network Execute Prints information about the wired network. Demo Page Demo 1 Execute Prints a demo page. File List Execute Prints a list of jobs stored on the Hard Disk (if installed). PS Font List Execute Prints PostScript font list...

  • Page 73: Print Secure Job

    RINT SECURE JOB ITEM VALUE DESCRIPTION Encrypted Enter nnnn Enter a password to use secure printing. Password Not Found Use to print an encrypted secure job that has been stored on the HDD. Encrypted Job Print Not Found: (no jobs) is indicated when there Delete is no output file.

  • Page 74: Menus

    ENUS RAY CONFIGURATION ITEM VALUE DESCRIPTION Paper Feed Tray1 Specifies a feed tray. Tray2 Indicated only when Tray2– Tray3 5 implemented. Tray4 Tray5 MP Tray Auto Tray Switch Sets the automatic tray switch function. Tray Sequence Down Specifies selection order priority for automatic tray Paper feed tray selection/automatic tray...
  • Page 75 ITEM VALUE DESCRIPTION Traym Config, Media Type Plain Letterhead Sets the media type for where m is in Transparency Bond Traym. range 1 to 5 Recycled User Type1 to User Type10 Card stock Rough (similar are reserved for custom Glossy arrangement for paper sizes set in the printer User Type1...
  • Page 76 ITEM VALUE DESCRIPTION MP Tray Config Paper Size A3 Nobi Sets paper size for MP Tray. A3 Wide A4 Sht Edge A4 Long Edge (A) B5 Short Edge B5 Long Edge Legal 14 Legal 13.5 Legal 13 Tabloid Extra Tabloid Letter Sht Edge Letter Long Edge Executive...

  • Page 77: System Adjust

    ITEM VALUE DESCRIPTION MP Tray Config Media Type Plain Letterhead Sets the media type for MP Transparency Tray. Labels Bond Recycled Card stock Rough Glossy Envelope User Type1 User Type2 User Type3 User Type4 User Type5 User Type6 User Type7 User Type8 User Type9 User Type10...
  • Page 78 ITEM VALUE DESCRIPTION Auto Continue Sets whether the printer is automatically recovered when Memory Overflow or Tray Request occurs. Manual Timeout If paper is not fed within 30 sec this time in manual feed, 60 sec the job is cancelled. Wait Timeout Sets the time period 5 sec...
  • Page 79 ITEM VALUE DESCRIPTION Print Position Duplex X Adjust 0.00 During the flip-side Adjust +0.25 – +2.00 - printing of duplex printing, 2.00 – -0.25 mm adjusts the location of the whole printing image (0.25 0.00 mm, 0.01in interval) +0.01 – +0.08 perpendicular to the -0.08 –...
  • Page 80 ITEM VALUE DESCRIPTION Trans. Colour Used for fine colour Setting adjustment for a significantly white horizontal dotted line, a significantly faded image or other such a problem that occurs in results printed on transparencies. Decrement setting when a white horizontal dotted line or a snowing image occurs in high-coverage print portions.

  • Page 81: Menus Example 1 - Tray 1 Transparencies

    1 – ENUS EXAMPLE TRAY TRANSPARENCIES To print on transparencies (accommodated in Tray1): Ensure that the LCD panel indicates that the printer is ready to print. Enter menu mode by pressing either the Up-arrow or Down-arrow button and press them repeatedly as required until the MENUS MENU is highlighted. Press the Enter button to select this menu.

  • Page 82: Index

    NDEX accessories paper ......40 installing face-down stacker ......40 .... 16 order details face-up stacker ..... 40 ....16 arrow buttons inputs ......24 ....... 15 loading ......18 MP tray ......16 back button outputs ......24 ......15 stackers ......

  • Page 83: Oki Contact Details

    OKI Systems (Italia) S.p.A. Northern Ireland Website: www.oki.ua via Milano, 11, 19 Ferndale Avenue 20084 Lacchiarella (MI) OKI Sistem ve Yazıcı Çözümleri Tic. Glengormley Ltd. Şti. BT36 5AL Tel:+39 (0) 2 900261 Harman sok Duran Is Merkezi, Northern Ireland...
  • Page 84 Oki Systems (Sweden) AB Borgafjordsgatan 7 Box 1191 164 26 Kista Tel. +46 (0) 8 634 37 00 e-mail: info@oki.se för allmänna frågor om Oki produkter support@oki.se för teknisk support gällandes Oki produkter Vardagar: 08.30 - 12.00, 13.00 - 16.00 Website: www.oki.se...
  • Page 85 Oki Europe Limited Blays House Wick Road Egham Surrey, TW20 0HJ United Kingdom Tel: +44 (0) 208 219 2190 Fax: +44 (0) 208 219 2199 www.okiprintingsolutions.com...

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