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SMART FUNCTIONS
SMART FUNCTIONS
Using Smart Diagnosis™
For appliances with the
This gives you the capability of speaking directly to
our trained specialists. The specialist records the
data transmitted from the appliance and uses it to
analyze the issue, providing a fast and effective
diagnosis.
1 Call the LG Electronics Customer Information Center
at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2 When instructed to do so by the call center, place
the mouthpiece of the phone close to the Smart
Diagnosis™ icon. Do not press any other buttons.
3 Press and hold the
4 Keep the phone in place until the tone transmission
has finished.
• For best results, do not move the phone while the
tones are being transmitted.
• It may take a few tries to get an accurate recording
of the data.
5 Once the countdown is over and the tones have
stopped, resume your conversation with the
call center agent, who will assist you using the
information transmitted for analysis.
NOTE
y Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the
button. If the appliance cannot be turned on,
troubleshooting must be done without using
Smart Diagnosis™.
y For best results, do not move the phone while
the tones are being transmitted.
y If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
y The Smart Diagnosis™ function depends on
the local call quality.
y Bad call quality may result in poor data
transmission from your phone to the call
center, which could cause Smart Diagnosis™
to malfunction.
Using LG SmartThinQ
Application
Things to check before using LG
SmartThinQ
• For appliances with the
Check the distance between the appliance and
1
the wireless router (Wi-Fi network).
• If the distance between the appliance and the
wireless router is too far, the signal strength
becomes weak. It may take a long time to
register or installation may fail.
or
logo
button for 3 seconds.
or
logo
Turn off the Mobile data or Cellular Data on
2
your smartphone.
• For iPhones, turn data off by going to Settings
→ Cellular → Cellular Data.
Connect your smartphone to the wireless
3
router.
NOTE
y To verify the Wi-Fi connection, check that Wi-
Fi icon on the control panel is lit.
y The appliance supports 2.4 GHz Wi-
Fi networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
y LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
y If the appliance is having trouble connecting
to the Wi-Fi network, it may be too far
from the router. Purchase a Wi-Fi repeater
(range extender) to improve the Wi-Fi signal
strength.
y The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
y The network connection may not work
properly depending on the Internet service
provider.
y The surrounding wireless environment can
make the wireless network service run slowly.
y The appliance cannot be registered due
to problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.
y If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
y The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
y Smartphone user interface (UI) may var
depending on the mobile operating system
(OS) and the manufacturer.
y If the security protocol of the router is set
to WEP, you may fail to set up the network.
Please change it to other security protocols
(WPA2 is recommended) and register the
product again.
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