Before Calling For Service - LG WM3499H A Series Owner's Manual

36
TROUBLESHOOTING
Message
The tub does not rotate
y Is the washing machine overloaded?
y To clean up the tub, please run the TUB
CLEAN cycle.
y Water lines are frozen.
y Drain line or pump is frozen.

Before Calling for Service

Check the following before calling for service.
Problem
Clicking sound
Spraying or hissing
sound
Buzzing or gushing
sound
Splashing sound
Rattling and clanking
noise
Thumping sound
Possible Causes
Possible Causes
y Do you hear a sound when you
close or lock and unlock the door?
y Is water spraying in the tub?
y Is the washing machine draining
water?
y Is the washing machine washing a
load of laundry?
y Are there any foreign objects such
as keys, coins, or safety pins in the
tub or drain filter?
y Is the washing machine overloaded?
y Is the load out of balance?
Solutions
y Rearrange the load size and restart the
washing machine.
y If the load size is big, the tub may not rotate
due to an overheated motor. Allow the
washing machine to stand for a while and
restart the cycle. Unplug the power cord and
contact your nearest LG service center if the
same error message appears.
y Please empty the tub and insert bleach into
the detergent dispenser and select the Tub
Clean cycle.
y If you want to skip the Tub Clean, turn the
CYCLE SELECTOR KNOB or push the option
buttons to select a cycle. The message will
keep appearing until a few wash cycles have
been completed, then it will disappear until
the next scheduled time to clean the tub.
y Unfreeze the water outlet hose and drain
pump by pouring hot water into the washer.
Close the door/lid and wait for 1-2 hours.
y Unfreeze the water inlet line by wetting a
towel in warm water and wrapping it around
the frozen faucet.
y See Care in Cold Climates for further
information.
y This sound is normal and occurs
when the door is closed, locked or
unlocked.
y This sound is normal as water is
spraying or circulating during the
cycle.
y This sound is normal as the drain
pump drains water from the washing
machine after the cycle.
y This sound is normal as the load
is moving up and down during the
wash and rinse cycles.
y Check if there are any foreign objects
in the tub and drain the filter after
stopping the cycle.
y Unplug the power cord and contact
your nearest LG service center if the
noise persists.
y This sound is normal and occurs
when the load is out of balance. Stop
the cycle and rearrange the load for
balancing.
Solutions