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Problem
Vibrating noise
Water leaking around
washer
Excessive suds or
failure to rinse
Staining
Wrinkling
Power will not turn on
The door does not open
when the cycle pauses
or finishes
The wash cycle time is
longer than usual
It is musty or moldy in
the tub
Possible Causes
y Are the shipping bolts removed?
y Is the load evenly distributed in the
tub?
y Is the washing machine level
balanced?
y Is the washing machine installed on a
solid and smooth surface?
y Is water leaking from a faucet or a
water line?
y Is a drain pipe or a drain hose
clogged?
y Did you use more than the
recommended amount of detergent?
y Is the soil level higher than the size of
the load?
y Did you add detergent directly to the
tub?
y Did you remove the load immediately
after it finished?
y Did you sort and wash the clothes by
color or soil?
y Did you remove the load immediately
after it finished?
y Did you overload the tub?
y Did you reverse the hot and cold
water inlets?
y Is the power cord plugged in
properly?
y Has a house fuse blown, a circuit
breaker tripped, or a power outage
occurred?
y Is the temperature in the tub too
high?
y Is the water level in the washer high?
y Is the washing machine overloaded?
Are other options added to the wash
cycle?
y Has the incorrect detergent been
used?
y Did you clean the tub periodically?
TROUBLESHOOTING
Solutions
y See page 13, Unpacking and Removing
Shipping Bolts, to remove the shipping
bolts.
y Stop the cycle and rearrange the load
for balancing.
y See page 16, Leveling the Washer, to
level the washing machine.
y Check if the floor is solid and level.
y Check the faucets or water lines.
- If the water lines are loosely
connected, see page 14, Connecting
Water Lines, to connect them properly.
y Unclog the drain pipe or drain hose.
Contact a plumber if necessary.
y Use the recommended amount of
detergent for the load.
y If the soil level is low, reduce the
detergent quantity to less than the
recommended level.
Only use detergent with the HE
(High-Efficiency) logo.
y Make sure to load detergent into the
detergent dispenser drawer.
y Remove the load immediately after it
finishes.
y Sort and separate dark colors from
light or white ones, and heavily soiled
items from lightly soiled ones. See
page 19, Sorting Laundry, for details
y Remove the load immediately after it
finishes.
y Do not overload the tub.
y Hot water rinse can cause garments
to wrinkle. Check the inlet hose
connections.
y Make sure that the plug is secured in a
grounded 3-prong, 120 V (60 Hz) outlet.
y Reset the circuit breaker or replace
the fuse. Do not increase the fuse
capacity. If the problem is a circuit
overload, have it corrected by a
qualified electrician.
y The washing machine has a safety
lock built into the door to prevent
burning. Leave the door closed
and wait until the door lock icon
disappears from the display.
y Allow the washer to complete the
programmed cycle, or press the SPIN
button.
y This is normal. The washing machine
automatically adjusts the cycle time
for the amount of laundry, water
pressure, water temperature, and
other operating conditions.
y Use only HE (High-Efficiency)
detergent recommended for a front-
loading washing machine.
y See page 30, clean the inside and
outside of the washing machine
periodically.
37
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