Others; Troubleshooting - Toshiba DR20KB Owner's Manual

E7TE0BD_EN.book Page 69 Friday, March 5, 2010 5:08 PM

Others

Troubleshooting

Before requesting service for this unit, check the table below for a possible cause of the problem you are experiencing. Some
simple checks or a minor adjustment on your part may eliminate the problem and restore proper operation.
Symptom
The power does not turn on.
The unit turns on automatically without
any operation.
The unit does not function.
No picture, sound or menu appears on
the screen.
"Clock" setting and "Channel" setting
cannot be performed.
The unit does not operate properly.
The clock display does not appear on
the front panel display.
When you forget the password for
parental lock.
DV signal cannot be input.
The DVC cannot be operated with this
unit.
Certain functions of the DVC cannot
operate.
DV audio signal cannot be switched.
No image from HDMI connection.
• Check that the AC power cord is connected securely.
• Batteries of the remote control are weak.
• The unit turns on automatically 2 seconds before the timer recording.
• " " or error message appears if the operation is prohibited.
• Batteries of the remote control are weak or exhausted.
• Check if the connections are made securely and correctly.
• Check if the cables are damaged.
• Check if a correct external input channel is selected on your TV. (See page 18.)
• Check if you have completed "Channel" setting. (See pages 19-21.)
• If a recording is in progress, these operations cannot be performed.
• Moisture has condensed inside the unit. Remove the disc and leave the unit
turned on for about 2 hours until the moisture evaporates. (See page 3.)
• Check that the AC power cord is connected securely.
• (In case of power failure) Check the breaker and "Clock" setting.
• When the unit is in standby mode, front panel display is off because Power
Saving mode is applied to this product.
• Please cancel the password and the set level. (See page 63.)
• Before connection, turn on the power supplies for both this unit and the DVC,
and make sure that these units have stopped.
• Only a "DVC-SD" signal can be input from the DVC to this unit. Other types of
signals are not supported.
• Do not connect any device other than the DVC. Even if a recorder or PC with
another DV terminal is connected, the DV function will not operate.
• If the DVC is not recognised after connection, turn off the power supply for the
unit and re-connect the DVC.
• Signal input or DVC operation from this unit may be disabled depending on the
type of DVC.
• If a DVC signal cannot be input, use an external input (AV2/AV3) for analogue
connection via audio/video cables. Use Scart adaptor for connecting to AV2.
• DVC control may be disabled depending on the type of DVC, even in a mode
other than camera mode. In this case, switch to DVD control and execute the
normal recording procedure while operating the DVC.
• Some functions may not operate depending on the type of DVC. For example, if
the DVC does not support slow playback mode, the slow playback function is
disabled.
• With DV(AV4), the disc display menu does not appear unless disc playback is
executed.
• For recording with the DVC, the recording audio signal can be set to 12 bits or
16 bits. However, when 16-bit recording mode is selected, audio signal cannot
be switched. To record an audio signal, set it to 12 bits.
• Check the HDMI connection. (Check the status of the HDMI related indications.)
• Check whether the connected monitor device or other device supports HDCP.
(This unit will not output a video signal unless the other device supports HDCP.)
• Check the setting of HDMI.
• Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
• If the unit is connected to the unauthorised display device with an HDMI cable,
the audio and video signals may not be output when playing back a commercial
DVD-video.
Remedy
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EN