Troubleshooting - Weber SmokeFire STEALTH EPX4 Owner's Manual

TROUBLESHOOTING

NOTE: Download the WEBER CONNECT app to access the latest barbecue software and
controller features.
The controller uses advanced technology capable of troubleshooting your SMOKEFIRE barbecue.
If a problem is detected with your barbecue, your controller will display and send an error
code to notify you of the error before automatically beginning the necessary procedure.
Refer to this troubleshooting section and follow the "SOLUTION" column associated with the
error code displayed, along with the following instructions to remedy and clear errors.
Error Code
E1
E2
20
Cause
1. The barbecue will automatically run the shutdown procedure if the barbecue is still
hot. Open the barbecue lid and wait until the barbecue has completed the shutdown
procedure and completely cooled.
CAUTION: Do not unplug the barbecue or power it off during the shutdown procedure.
2. Once the shutdown procedure is complete, power off the barbecue and unplug from
the power source.
3. Pull the hopper slide door located on the rear of the hopper to release the pellets
into a container below, and empty the hopper.
4. Remove the rear access panel on the rear of the barbecue.
5. Disconnect the wire connection from the motor by pinching the clip and pulling the
quick disconnect plug.
6. Remove the auger/motor assembly by first removing three screws and washers
from the mounting bracket. Carefully slide and twist the auger/motor assembly out
and away from the barbecue.
NOTE: Visually note the orientation of the motor when installed on the barbecue.
7. Clean the auger tube and auger/motor assembly to remove any pellets and debris
that may have been jamming the auger.
8. Before reinstalling the auger/motor assembly back into the auger tube, verify that
the shear pin and hardware are still intact. Both sides of the pin should be fully
Auger Jam
engaged and visible. The auger should not pull away from the motor. If the shear
pin or hardware are broken, it should be replaced before reassembling. Contact a
WEBER Customer Service Representative in your area using the contact information
on our website for a replacement.
9. Reinstall the auger/motor assembly by sliding the auger through the auger tube and
fastening the assembly with three screws and washers.
CAUTION: Make sure the auger/motor assembly is in the correct orientation when
reinstalling into the auger tube.
10. Connect the motor's electrical connection. Make sure the connector is securely
joined to the motor.
11. Reinstall the rear access panel.
12. Push the hopper slide door closed.
13. Open the hopper lid and fill the hopper with your choice of Weber SmokeFire
Hardwood pellets.
14. Plug in, power on the barbecue, and begin a cooking session to allow the controller to
run diagnostics. If the E1 error code still remains on the controller, contact the Customer
Service Representative in your area using the contact information on our website.
Please refer to the following instructions for more details on how to manually clear the
auger jam.
The barbecue will automatically run the shutdown procedure if the barbecue is still hot.
Open the barbecue lid and wait until the barbecue has completed the shutdown procedure
and completely cooled.
Fan Error CAUTION: Do not unplug the barbecue or power it off during the shutdown procedure.
See the following instructions on how to check the fan's electrical connection. If the fan is
not operating after securing fan connection, contact the Customer Service Representative
in your area using the contact information on our website for fan replacement.
Solution