True TGN-2R-2S-HC Installation Manual
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True Manufacturing Co., Inc.
TGN-1R-1S-HC
Be sure to read and fully understand
before installing, operating, maintaining or servicing
this appliance. Failure to do so can result in appliance
failure, property damage, serious injury or death.
Appliance failure, injury or property damage due to
improper installation is not covered by warranty.
True Manufacturing Co., Inc.
2001 East Terra Lane • O'Fallon, Missouri 63366-4434
(636) 240-2400 • FAX: (636)-272-2408
International FAX: (636)-272-7546 • (800)-325-6152
Parts Department: (800)-424-TRUE (424-8783)
Parts Department FAX: (636)-272-9471
North America – Canada and Caribbean
Warranty Phone +1 855-878-9277
Warranty Fax +1 636-980-8510
Warranty Email warrantyinquiries@truemfg.com
Technical Phone +1 855-372-1368
Technical Email service@truemfg.com
7:00 am–6:00 pm CST Monday–Friday,
8:00 am–12:00 pm Saturday
TEC_TM_076 | REV. C | EN
WARNING!
this document
Mexico
Phone +52 555-804-6343/44
service-mexicocity@truemfg.com
9:00 am–5:30 pm M–F
Latin America
Phone: +52 555-804-6343/44
servicelatam@truemfg.com
9:00 am–5:30 pm M–F
INSTALLATION MANUAL
TGN R
efRiGeRaToRs
TGN-2R-2S-HC
TRUE tracks the history of your appliance
For easy reference, record your appliances full model name and
serial number below. This information is on your serial label.
Serial label location varies by appliance.
Model Name:
Serial Number:
INSTALLATION MANUAL
TGN Refrigerators & Freezers
UK, Ireland, Middle East,
Africa & India
Phone: +44 (0) 800-783-2049
Service-emea@truemfg.com
8:30 am–5:00 pm M–F
Australia
Phone: +61 2-9618-9999
service-aus@truemfg.com
8:30 am–5:00 pm M–F
07/25/2023
& f
ReezeRs
USER ACTION!
by its serial number.
Original Instructions
European Union & Commonwealth
of Independent States
Phone: +49 (0) 7622-6883-0
service-emea@truemfg.com
8:00 am–5:00 pm M–F
857039-C

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Summary of Contents for True TGN-2R-2S-HC

  • Page 1 USER ACTION! WARNING! this document Be sure to read and fully understand TRUE tracks the history of your appliance by its serial number. before installing, operating, maintaining or servicing For easy reference, record your appliances full model name and this appliance. Failure to do so can result in appliance serial number below.
  • Page 2: Table Of Contents

    F O R YO U R PU R C H A S E Congratulations! The primary purpose of this document is to assist the installation, maintenance, and servicing of your TRUE appliance. This document contains information important to safety, operation, maintenance, and servicing. DO NOT discard this document.
  • Page 3: Preface

    The warning, guidelines, and recommendations within this document are meant to prevent appliance damage, injury, or death. Please carefully read all warnings, guidelines, and recommendations before proceeding to ensure the continued safe use and maintenance of your TRUE appliance. Signal & Symbol Definitions Below are symbols you may see in this document.
  • Page 4: Important Safety Information

    TGN Refrigerators & Freezers truemfg.com Important Safety Information Important Safety Information Basic Safety & Operation Warnings Follow basic safety precautions, including the following, to reduce risk of personal injury, electric shock, fire, or death. WARNING! Be sure to read and fully understand this document before installing, operating, maintaining, or servicing this appliance. Failure to do so can result in appliance failure, property damage, serious injury, or death.
  • Page 5: Personal Injury Warnings

    Personal Injury Warnings Only qualified technicians should install and service the appliance. For assistance finding a qualified technician, please visit our Service Company Locator at truemfg.com/support/service-locator. TRUE is solely the appliance manufacturer and is not responsible for installation. DANGER! allow children to play with or in the appliance. Child entrapment or personal injury can occur.
  • Page 6: Hydrocarbon Refrigerant Warnings

    TGN Refrigerators & Freezers truemfg.com Important Safety Information (cont.) Hydrocarbon Refrigerant Warnings TRUE appliances use hydrocarbon refrigerant (R-290/513A/600a). Check the serial label to identify the appliance's refrigerant. Serial label location varies by model. DANGER! Risk of fire or explosion! Flammable refrigerant used.
  • Page 7: Electrical Safety Warnings

    • Before connecting your appliance to the power supply, verify the power supply is correctly grounded. If the power supply is not grounded, correct immediately. TRUE recommends hiring a qualified electrician to inspect your wall outlet and circuit to ensure they are properly grounded.
  • Page 8: About Your Appliance & Installation Requirements

    • Appliance is not for the storage and/or display of potentially hazardous foods when the temperature control is set above 41˚F (5˚C). Thank you for choosing TRUE Manufacturing to meet your refrigeration needs. TRUE highly recommends a qualified • Appliance is not suitable for outdoor use, unless otherwise technician and electrician install your appliance to ensure correct stated on the serial label.
  • Page 9: Clearances

    TGN Refrigerators & Freezers truemfg.com About Your Appliance & Installation Requirements (cont.) Clearances NOTICE! Warranty is void if ventilation is insufficient. Be sure your appliance has the required surrounding clearances for ventilation purposes. Keep all ventilation openings in the appliance enclosure or structure housing the appliance clear of obstruction.
  • Page 10: Electrical Requirements

    NEMA Plug Configurations USER ACTION! 60 HZ USE ONLY! TRUE uses these types of NEMA plugs shown. If you DO NOT have Find a copy of the wiring diagram with our serial number lookup at the proper outlet, have a licensed electrician verify and install the truemfg.com/support/serial-number-lookup.
  • Page 11: Installation & Setup

    • If the appliance is damaged, note all damage on maintenance and cleaning procedures. the delivery receipt, immediately file a claim with he delivery freight carrier, and contact TRUE. tools, safety equipment, and PPE Use appropriate NOT install the appliance or put it in service.
  • Page 12 TGN Refrigerators & Freezers truemfg.com Installation & Setup (cont.) Procedure 1. Remove the outer packaging (cardboard and bubble wrap or Styrofoam corner and clear plastic). See fig. 1. Inspect for concealed damage. Again, immediately file a claim with the freight carrier if there is damage. 2.
  • Page 13: Appliance Location

    TGN Refrigerators & Freezers truemfg.com Installation & Setup (cont.) Appliance Location Procedure – Leveling Screws If leveling screws are not factory installed, then, with access to the • Ensure that the drain hose or hoses are positioned in the pan. appliance bottom, install the leveling screws into the threaded holes in the frame rail or appliance bottom.
  • Page 14 TGN Refrigerators & Freezers truemfg.com Installation & Setup (cont.) Procedure – 6" (152 mm) Leveling Legs Procedure — Castors USER ACTION! 1. Access the appliance bottom. 2. If present, remove the leveling screws. Install castors with brakes in the front. 3.
  • Page 15: Level The Appliance

    Proper leveling of your TRUE appliance is critical to operating The following procedure describes sealing a non-mobile appliance success (for non-mobile appliances). Leveling impacts effective to the floor for NSF standards.
  • Page 16: Shelf Installation

    TGN Refrigerators & Freezers truemfg.com Installation & Setup (cont.) Shelf Installation Procedure 1. Determine the desired height for the shelf/pan slide. 2. Align the shelf/pan slide tabs with the notches in the front and rear pilasters at the desired height. See fig. 1. 3.
  • Page 17 TGN Refrigerators & Freezers truemfg.com Notes TEC_TM_076 | REV. C | EN 07/25/2023 Page 17 of 32...
  • Page 18: Appliance Operation

    All you need to do is plug in the appliance. • Good air flow inside your TRUE appliance is critical. Take care to prevent product from pressing against the sides or back wall and coming within 4" (101.6 mm) of the evaporator housing.
  • Page 19: Temperature Control & Light Switch Location

    TGN Refrigerators & Freezers truemfg.com Appliance Operation (cont.) Temperature Control & Light Switch Location The light symbol shows the approximate location of the light switch. The electronic temperature control can act as a light switch. To control the light, press the up arrow Electronic Temperature Control On the front of the top grill.
  • Page 20: General Sequence Of Operation

    TGN Refrigerators & Freezers truemfg.com Appliance Operation (cont.) General Sequence of Operation — Refrigerator and Freezer Appliances USER ACTION! For more information regarding a appliance's temperature control adjustment or general sequence of operation, please see our Temperature Control Adjustment—Sequence of Operation Manual in our resource library at or scan the truemfg.com/service-manuals/sequence-of-operation code.
  • Page 21 TGN Refrigerators & Freezers truemfg.com Notes TEC_TM_076 | REV. C | EN 07/25/2023 Page 21 of 32...
  • Page 22: Maintenance & Servicing

    TGN Refrigerators & Freezers truemfg.com Maintenance & Servicing Maintenance & Servicing WARNING! WARNING! • should install and Only qualified technicians Risk of electric shock or burn! service the appliance. For assistance finding • Powering off an electronic control or setting a qualified technician, please visit our Service temperature controls to the 0 (off) position DOES...
  • Page 23: Component Replacement

    Fig. 1. Example of OEM parts. Use of non-OEM components may void TRUE's warranty. • Have a licensed service provider service your appliance to minimize the risk of possible ignition due to incorrect parts or improper service and to ensure the operator's health and safety.
  • Page 24: Recommended Maintenance

    TGN Refrigerators & Freezers truemfg.com Maintenance & Servicing (cont.) Recommended Maintenance See recommended maintenance tasks and frequencies below. Some tasks may be required more frequently based on your installation. Maintenance Tasks Monthly Quarterly Annually Verify the appliance maintains product temperature. Inspect power cord for damage;...
  • Page 25 TGN Refrigerators & Freezers truemfg.com Maintenance & Servicing (cont.) Model: Serial Number: Jan. Feb. Mar. Apr. Jun. Jul. Aug. Sep. Oct. Nov. Dec. TEC_TM_076 | REV. C | EN 07/25/2023 Page 25 of 32...
  • Page 26: Condenser Coil Cleaning

    TGN Refrigerators & Freezers truemfg.com Maintenance & Servicing (cont.) Condenser Coil Cleaning Required Tools WARNING! Required tools include (but may not be limited to) the following: • Phillips screwdriver or bit driver for performing The appliance owner is responsible • 1/4" nut driver a Personal Protective Equipment (PPE) Hazard Assessment and ensuring adequate protection during •...
  • Page 27 TGN Refrigerators & Freezers truemfg.com Maintenance & Servicing (cont.) Fig. 1. Swing door louver grill screw location. Fig. 2. Carefully remove the grill. Fig. 3. Never brush across the coil fins. Fig. 4. Verify all blockages have been removed. Fig. 5. Remove condenser base bolts. Fig.
  • Page 28: General Surface Care & Cleaning

    Maintenance & Servicing (cont.) General Surface Care & Cleaning Important Warranty Information If you have any questions, please contact your local TRUE WARNING! Manufacturing Service Department. See the front cover for locations and contact information. • Condenser coils accumulate dirt and require checking every Risk of electrical shock or fire! 30 days or as needed.
  • Page 29: Stainless Steel Care & Cleaning

    TGN Refrigerators & Freezers truemfg.com Maintenance & Servicing (cont.) Stainless Steel Care & Cleaning USER ACTION NOTICE! The use of proprietary names is intended for use any steel wool, abrasive, or chlorine- example only and does not constitute or imply an DO NOT based products to clean stainless steel surfaces.
  • Page 30: Tips To Help Prevent Rust On Stainless Steel

    TGN Refrigerators & Freezers truemfg.com Maintenance & Servicing (cont.) 8 Tips to Help Prevent Rust on Stainless Steel Maintain the Cleanliness of Your Equipment Rinse Avoid build-up of hard stains by cleaning frequently. Use When using chlorinated cleaners, you must rinse and wipe dry cleaners at the recommended strength (alkaline chlorinated or immediately.
  • Page 31: Warranty Information

    TGN Refrigerators & Freezers truemfg.com Warranty Information (USA & Canada Only) Warranty Information To view and download the Warranty Information for USA & Canada, please scan the QR code below. TEC_TM_076 | REV. C | EN 07/25/2023 Page 31 of 32...
  • Page 32 truemfg.com 07/25/2023 P#857039 TEC_TM_076 | REV. C | EN DF_214308_07.23...

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