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TROUBLESHOOTING GUIDE
1. The dog does not respond to the stimulation.
- Make sure the system is turned on.
- Make sure the strap is on the dog tight enough so that both contact points are
touching your dog's skin.
- The contact points may be too short for your dog's thick or long coat. To place
an order for longer contact points, please contact Dogtra or a Dogtra dealer.
If you are already using longer contact points, you may need to trim the hair
on your dog's neck so that both contact points are touching your dog's skin.
- The intensity level may be too low for your dog. Increase the stimulation until
your dog responds, usually by a neck movement, head shaking, or looking
over the shoulders. The response may be very subtle.
2. The LED indicator light comes on, but I do not feel any stimulation.
- Testing the system at various levels using the test light is the best way to test
your system. Your tolerance may be higher than the level you are testing
yourself.
- The battery may be low. Check the LED indicator lights or the app for
battery life.
3. The PATHFINDER has no range or the stimulation is weaker when my dog is
farther away.
- Check to see if your fingers are touching the antenna as the range may
decrease substantially.
- Keep objects away from touching the GPS connector's antenna as the range
may decrease substantially.
- The range indicated is for line-of-sight flat terrain. Heavy brush, trees, hills,
buildings, and/or moisture will affect the range of your unit. For the best
range, hold the GPS connector vertically above your head, and/or try moving
to higher ground.
- Any electrical conductors will affect the range, such as cars, chain-link dog
runs, metal structures, and radio towers. For the best results, operate away
from these structures.
4. The GPS connector or receiver is not holding a charge.
- The charging pin may be damaged. A metal pin inside the charging port
should stand straight up and firm in the center. If the pin is wobbly, broken or
missing, you will need to send the unit in for repair.
- The charging port must be clean prior to charging, clean out any dirt with a
cotton swab and some rubbing alcohol. If your dog was in salt-water, be sure
to rinse the GPS receiver and charging port with clean water.
- For Dogtra units over two years old from the purchase date, the batteries may
need to be replaced. You can replace them yourself by contacting Dogtra
for a replacement battery. Damages incurred to the unit due to improper
battery installations are not covered under the warranty. Dogtra strongly
recommends sending the unit in for inspection and repair.
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