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CUSTOMER ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer for non-warranty
service as well. FCA US LLC's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to ensure
the vehicle is fixed correctly and in a timely
manner.
If your authorized dealer is unable to resolve the
concern, you may contact an FCA US LLC Cus-
tomer Assistance center.
Any communication to an FCA US LLC Customer
Assistance center should include the following
information:
•
Owner's name and address
•
Owner's telephone number (home, mobile, and
office)
•
Authorized dealer name
•
Vehicle Identification Number (VIN)
•
Vehicle delivery date and mileage
ALFA ROMEO CUSTOMER
CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA (1-844-253-2872)
ALFA ROMEO CUSTOMER CARE
(CANADA)
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (877) 230-0563 English /
(877) 515-9112 French
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, CDMX
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN
ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: 1-844-Alfa-USA (1-844-253-2872)
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-855-299-1368 or visit
alfaromeo.rsahelp.com (USA)
Call 1-800-363-4869 or visit fca.roadsideaid.com
(Canada)
Your vehicle's VIN number is required to receive
covered services.
•
Flat Tire Service
•
Out Of Gas/Fuel Delivery - This service is lim-
ited to two occurrences in a 12-month period.
Up to two gallons of fuel will be provided by a
service provider.
•
Battery Jump Assistance
•
Lockout Service
•
Towing Service
CUSTOMER ASSISTANCE FOR
THE HEARING OR SPEECH
IMPAIRED (TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special Telecommuni-
cation Devices for the Deaf (TDD) equipment at
its customer centers. Any hearing or speech
impaired customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479.
INTRODUCTION
5
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