Troubleshooting - Beko CM 9120 B User Manual

• Completely turn and remove the pump fil-
ter when the water in the product leaks
out.
a. Clean any residues inside the filter as well
as fibres, if any, around the pump im-
peller region.

8 Troubleshooting

Please read the "Safety Instructions"
section first!
Programmes do not start after the load-
ing door is closed.
• Start / Pause / Cancel button is not
pressed. >>> Press Start / Pause / Cancel
button.
• It may be difficult to close the loading door
in case of excessive loading. >>> Reduce
the amount of laundry and make sure that
the loading door is closed properly.
Programme cannot be started or selec-
ted.
• The product has switched to self-protec-
tion mode due to a supply problem (line
voltage, water pressure, etc.). >>> De-
pending on the product model, select an-
other program by turning the Program Se-
lection button or pressing and holding the
On/Off button for 3 seconds to cancel the
program. Previous programme will be can-
celled. See Cancelling the Programme
Water inside the product.
• Some water has remained in the product
due to the quality control processes in the
production. >>> This is not a failure; water
is not harmful to the product.
The product does not take water in.
• Tap is turned off. >>> Turn on the taps.
• Water inlet hose is bent. >>> Flatten the
hose.
• Water inlet filter is clogged. >>> Clean the
filter.
• Loading door is not closed. >>> Close the
door.
b. Replace the filter.
c. If the filter cap is composed of two
pieces, close the filter cap by pressing on
the tab. If it is one piece, seat the tabs in
the lower part into their places first, and
then press the upper part to close.
The product does not drain water.
• Water drain hose is clogged or twisted.
>>> Clean or flatten the hose.
• Pump filter is clogged. >>> Clean the
pump filter.
Product vibrates or makes noise.
• Product is standing unbalanced. >>> Ad-
just the stands to balance the product.
• A hard substance has entered into the
pump filter. >>> Clean the pump filter.
• Transportation safety bolts are not re-
moved. >>> Remove the transportation
safety bolts.
• Laundry quantity in the product is too little.
>>> Add more laundry to the product.
• Excessive laundry is loaded in the product.
>>> Take out some of the laundry from
the product or distribute the load by hand
to balance it homogeneously in the
product.
• Product is leaning on a rigid item. >>>
Make sure that the product is not leaning
on anything.
There is water leaking from the bottom
of the product.
• Water drain hose is clogged or twisted.
>>> Clean or flatten the hose.
• Pump filter is clogged. >>> Clean the
pump filter.
Product stopped shortly after the pro-
gramme started.
• Machine has stopped temporarily due to
low voltage. >>> Product will resume run-
ning when the voltage restores to the nor-
mal level.
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